dealer sold me a car with a bad tranny.
#1
dealer sold me a car with a bad tranny.
Hello, I recently had to get my car tow, to an infiniti dealership since my tranny wouldnt go in gear. It would only go reverse. I put it on neutral went reverse an so on. I purchased the car a month a go from a franchise dealer not infiniti tho ,bought the car as is, had it inspected and checked out good. No mechanical issues. Now fast forward to today the infinitI service advisor tells me there no signs of leaks, no cel codes or anything but does feel a shudder when going reverse. Suggest to replace it with a new one since infiniti doesn't rebuild. I purchased extended care warranty but from a 3rd party from my credit union since I'm also financing with them. Is there any legal action I can take in CA in order for the dealer to take it back if my warranty doesn't want to do the repair. That's my main concern. Car was driving smooth till this month.
Last edited by sel415; 01-11-2015 at 04:50 PM.
#3
#6
OP, listen to e-ticket & Duke's advice. Contact the dealer to see if they will take care of it, your paperwork should also tell you if there is any 30/60/90 day warranty as well.
Also review your 3rd party warranty contract, I would suspect that a trans would be covered.
Dealer 1st, warranty claim 2nd. You should be covered by one or the other. If for some reason neither cover it, you could always get a used or rebuilt one installed for much less than an Infiniti dealer would charge for a new one.
Good luck & let us know how it works out for you.
Also review your 3rd party warranty contract, I would suspect that a trans would be covered.
Dealer 1st, warranty claim 2nd. You should be covered by one or the other. If for some reason neither cover it, you could always get a used or rebuilt one installed for much less than an Infiniti dealer would charge for a new one.
Good luck & let us know how it works out for you.
#7
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#9
In all fairness, sometimes these things do "just happen" tho. It could have been that they didn't even know. We can't reasonably expect that they would pull the tranny, open it up and have someone competent enough to diagnose a potential problem before they sell it. And these cars are so reliable, that its easy to assume its fine.
But either way, they should help you out with it.
But either way, they should help you out with it.
#11
I know I contacted my warranty they won't cover me since I didn't pass 1k miles I only drove 911 or so. So they can't make a claim . since it says in the contract iws warranty btw. The dealer I bought it from will only charge 5k to me no labor. Lol. However I contacted infiniti consumer affair to let them know about my situation. They made a case # I explained on what was going on n how the car doesn't have 60k yet but is out of warranty due to year. Hopefully they help out cause if not then I'm paying for a car I can't drive.
#12
I know I contacted my warranty they won't cover me since I didn't pass 1k miles I only drove 911 or so. So they can't make a claim . since it says in the contract iws warranty btw. The dealer I bought it from will only charge 5k to me no labor. Lol. However I contacted infiniti consumer affair to let them know about my situation. They made a case # I explained on what was going on n how the car doesn't have 60k yet but is out of warranty due to year. Hopefully they help out cause if not then I'm paying for a car I can't drive.
#14
Waiting on infiniti consumer affair to inform me if they can cover the part. I advise them that I'm still under 60k but due to the years I'm out of warranty will see what happens. I'm pretty sure their not going to anything but it's worth a try. Started the case last week and still no direct answer as their telling me that their looking into it lol. I'm suppose to have an answer this Wednesday .
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