DO NOT ORDER from www.onlinetires.com!
#47
well I just order some tires from onlinetires yesterday,called first to see if they had the tires in stock before I ordered..they had them in stock so I order them yesterday around 1pm mountain time...called today and was told they would not shipped because tomorrow is saturday...I don't know why they can't ship it today if it was in stock?but I'll be calliong them up on monday to see where my order is at..so far it's only been one day but not happy so far..I order a blu-ray player online this week also,I order it on tuesday morning and got the blu-ray player thursday..that I am happy with,good customer service..boyh are in stock so we'll see.if not I'll cancel my order a go somewhere else....
#49
#54
Onlinetires.com
Alright,
After reading some terrible reviews, I've felt the need to post my experience with this company.
After searching around for some decent pricing for some tires, I stumbled upon onlinetires.com.
I did google reviews for the company, to see what popped up, and there's quite a bit of negative feedback on them. I was looking to purchase some 275/40/17's, and onlinetires seemed to have the best pricing, and shipping was only $48.
I CALLED, to verify that they had my size in stock. They did. First two brands I was interested in where sold out, but the said they'd have more within 48hrs. I decided to go ahead and order a brand that already had all four tires in stock.
They guy that took my order was chill, and in no way was an , and told me I should have my tires by today, (Saturday), but I actually received them YESTERDAY, (Friday).
Excellent customer service, and I'd certainly order from them again. I'm not sure if this a company that's a hit or miss, but my experience with them went well, and it sucks that so many people haven't had pleasent experience that I had.
Also, so this doesn't look like I'm a rep for onlinetires.com, take a look below.
Our records indicate that the following MPS shipment has been delivered:
Department number: 1-03/24 TWI
Purchase order number: FALK 275/40/17 ZE-502
Reference: 501
Ship (P/U) date: Mar 24, 2010
Service type: FedEx Home Delivery
Number of pieces: 4
Total shipment weight: 124.40 lb.
Master tracking number: 154123431145*** (1 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (2 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (3 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (4 of 4)
Packaging type: Package
Weight: 31.10 lb.
After reading some terrible reviews, I've felt the need to post my experience with this company.
After searching around for some decent pricing for some tires, I stumbled upon onlinetires.com.
I did google reviews for the company, to see what popped up, and there's quite a bit of negative feedback on them. I was looking to purchase some 275/40/17's, and onlinetires seemed to have the best pricing, and shipping was only $48.
I CALLED, to verify that they had my size in stock. They did. First two brands I was interested in where sold out, but the said they'd have more within 48hrs. I decided to go ahead and order a brand that already had all four tires in stock.
They guy that took my order was chill, and in no way was an , and told me I should have my tires by today, (Saturday), but I actually received them YESTERDAY, (Friday).
Excellent customer service, and I'd certainly order from them again. I'm not sure if this a company that's a hit or miss, but my experience with them went well, and it sucks that so many people haven't had pleasent experience that I had.
Also, so this doesn't look like I'm a rep for onlinetires.com, take a look below.
Our records indicate that the following MPS shipment has been delivered:
Department number: 1-03/24 TWI
Purchase order number: FALK 275/40/17 ZE-502
Reference: 501
Ship (P/U) date: Mar 24, 2010
Service type: FedEx Home Delivery
Number of pieces: 4
Total shipment weight: 124.40 lb.
Master tracking number: 154123431145*** (1 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (2 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (3 of 4)
Packaging type: Package
Weight: 31.10 lb.
Tracking number: 154123431145*** (4 of 4)
Packaging type: Package
Weight: 31.10 lb.
#57
#58
I am glad I saw this thread. And yes I joined this forum just to leave an answer only since it did come up at the top of the search and will help others who are wondering whether to buy from this company.
I found Kuhmo tires for my MDX that were $50 less on onlinetires than they were on tirerack. Since i read the horror stories about back ordered tires, so I decided to call before placing my order.
It was one of the least professional customer service calls I ever was on. I told the first person the tires I was looking to order and wanted to see if they were in stock. He put me on hold, came back on after 30 seconds and then said someone else had to answer the question. Next person comes on a minute later, asks me what I need, I repeat he says hold on. I am on hold for a couple minutes when he comes back on and he asks me what i need AGAIN. He did not put me on hold and I hear people talking in the background, laughing when I distinctly hear some say "Just hang up on him!". He does come back on and puts me back on hold.
I am looking at my call timer to see it has been about 7 and 1/2 minutes and decide to hang up after 10 minutes even though i know i am NOT going to order through them. At the 9 minute mark, a new person answers asks what I need, I tell him, he says "oh our system is down". I hang up. Glad I did not just order online, I am glad I spent the extra $50 on tirerack.
I found Kuhmo tires for my MDX that were $50 less on onlinetires than they were on tirerack. Since i read the horror stories about back ordered tires, so I decided to call before placing my order.
It was one of the least professional customer service calls I ever was on. I told the first person the tires I was looking to order and wanted to see if they were in stock. He put me on hold, came back on after 30 seconds and then said someone else had to answer the question. Next person comes on a minute later, asks me what I need, I repeat he says hold on. I am on hold for a couple minutes when he comes back on and he asks me what i need AGAIN. He did not put me on hold and I hear people talking in the background, laughing when I distinctly hear some say "Just hang up on him!". He does come back on and puts me back on hold.
I am looking at my call timer to see it has been about 7 and 1/2 minutes and decide to hang up after 10 minutes even though i know i am NOT going to order through them. At the 9 minute mark, a new person answers asks what I need, I tell him, he says "oh our system is down". I hang up. Glad I did not just order online, I am glad I spent the extra $50 on tirerack.
#59
Well, I'm getting bad vibes from this place. Do to what I've read here, things seem 50/50. The best bet seems to be to call in your order vs. ordering online, talk ONLY to Jonathon, ask them to make sure the tire is in stock, and pick it up rather than have them shipped. Well, I'm in Texas, so I have to have them shipped. I've been calling for the last 7 hours (about 16-20 times), and only got a live person about 40 minutes after they opened. I asked for Jonathon, and was told he was busy, so I left them my phone number to call me back, nothing. As I'm typing this, I finally got through. J was still busy, so I took my chances with the guy that answered, Gary. I had to pay a little less than $4 extra per tire, but that because it was in stock only at some other supplier, rather than in their warehouse. That's still over $25 less total than TireRack. He said they would ship tomorrow. We'll see how this plays out. I'll let you know.
#60
I drove ttrank's car solo
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