http://www.forbesautos.com/advice/to...hip_experience

8. Infiniti

Sales Satisfaction Index: 868 (15th)
Customer Service Index: 887 (14th)
Total (CSI+SSI): 1,755

Infiniti is a longtime champion in J.D. Power's surveys, especially in the post-sale (CSI) area, but has seen significant drops in the CSI this year and earned a lowly 21st-place ranking in Strategic Vision's latest measurement of overall satisfaction with the dealership experience. This decline may simply be due to how dealerships handled a particular product issue, but only time — and next year's results — will tell. "Infiniti's incidence of repair is relatively low," says J.D. Power's Tom Gauer, but adds that the brand "had one of the biggest declines in satisfaction with the actual repair experience."