I pickup small parts etc from Willowdale because they're close to work.
I've noticed a BIG change in customer service there lately.

 

Ian, you mean a good or bad change?

 

^sorry, a good change.

 

Hey guys,

I recently just started working at Alta Infiniti, and to be honest, I had a client with issues on an 07 G coupe M6, they came in and I personally, along with Matt Tam, made all the necessary arrangements with service. They are very helpful and thus far, all of our service clients are very please with the service. I don't disagree that there are situations which could be handled better, but no place is perfect. If any of you guys would like a better service experience, please feel free to contact me directly, I will introduce you and make sure that we do our absolute best. Mistakes are made to be learned from. Hopefully we can make a wrong a right.

Regards,

Rajiv Samuel
Sales Consultant
Alta Infiniti