Infiniti Tops in AutoPacific 2007 Vehicle Satisfaction Survey
http://www.thecarconnection.com/Auto...2455.html?pg=1
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Judging the differences
How can two owner polls show such sharp differences? It depends on how one measures the word, "quality." Power's better known study focuses on the number of complaints reported by a survey sample of 97,000 2007 model-year vehicle owners - what is often called a "Things-Gone-Wrong" survey. The VSA also looks for those "Things-Gone-Right," which reveal the ways in which manufacturers, like Ford or Infiniti, satisfy their owners.
"Often times, the most satisfying vehicle is the one with the most personality, not the one that is screwed together the best," noted George Peterson, president of AutoPacific, in an overview of the 2007 VSA.
Judging the differences
How can two owner polls show such sharp differences? It depends on how one measures the word, "quality." Power's better known study focuses on the number of complaints reported by a survey sample of 97,000 2007 model-year vehicle owners - what is often called a "Things-Gone-Wrong" survey. The VSA also looks for those "Things-Gone-Right," which reveal the ways in which manufacturers, like Ford or Infiniti, satisfy their owners.
"Often times, the most satisfying vehicle is the one with the most personality, not the one that is screwed together the best," noted George Peterson, president of AutoPacific, in an overview of the 2007 VSA.