Its definitely not a problem with the looks, we got it to work and it LOOKS fine, what I am worried about is when those cracks begin to reappear. The body shop even said that they could probably get it on and make it look good, but in two months if I hit a bump those cracks are just going to crack right through the paint again. I understand that the damage MAY have happened during shipping (didn't look like it to me but who know), but I would still expect a little help from strafe to make things right. Yes it is FG

 

Already tried, got nothing but "it must have happened in shipping, your loss".

 

i dont understand this, I have heard so much good things about strafe, and at the same time i hear stuff like this all the time. Do they have any QC. i guess your playing Russian roulette with them :/

 

No offense, but that's fiberglass kits for ya. They're realatively easy to repair and repaint....but you'll always run the risk of cracking/damaging it when you hit something. Poly will take more abuse, but when it does break/tear, it's much harder to repair. I've dealt with fiberglass in the past, and what youre experiencing is typical. Unfortunatley, or fortunatley, your bumper's condition really isn't out of the ordinary. I try to always go the poly route nowadays just for that reason though.

 

is this another one of those companies where theyre great in the beginning then as they get the confidence from customers they start going down hill.. also strafe doesnt makes most of their kits right? they order it from somewhere or something

 

And I will politely watch this thread from afar, no sense in adding to the drama. I'll just say I'm not surprised and nothing else.

 

Looks like strafe will be on the naughty list this year.. Definitely not ordering from them after hearing they dont take responsability for their products. Best way to lose customers

 

interesting theyre usually pretty active on the forums and quick to answer anything regarding their company products. theres no way they're missing this thread. they must be brainstorming on how to respond here lol

 

They probably will come in this thread in defend themselfs sooner or later. Just sad to see a company not take responsibly for there product and a lack of customer satisfactions.

 

With all the business STRAFE does here on DRIVER I'm surprised they just don't take it back and give him the poly bumper he thought he had ordered, considering the poor quality of what he received. Come on STRAFE do the "right thing" for your customers and members of DRIVER!
Gary

 

I'm just going to make the prediction that this thread will be deleted in a few days after Strafe or a Strafe fan boy complains. Then another dissatisfied buyer will make a similar thread in a week or two.......as I say every few weeks, history tends to repeat itself on Driver

 

That was another guy, not me. I did not expect a poly bumper, i simply expected a FG bumper without a bunch of cracks

 

I never claimed that Dustin was rude to me, I think both of us remained civil and he simply made the choice not to help me out in this instance. I'm not coming at him at a personal level, I am simply revealing a problem with a vendor in the marketplace that people need to know about. The only thing that I ever really got from him was "it was cracked during shipping, sorry no responsibility on our part". The one thing that seems shady to me about this is the amount of cracks and the lack of damage to the box. It seems very easy to me for you guys to send out **** bumpers and when they do come cracked to simply say "sorry, deal with the shipping people" and never really answer the issue here. Maybe it was damaged during shipping, I acknowledge that, he could have at least put me in the right direction to make things fixed instead of just saying I was SOL

 

Hey there.. .as i stated to you in an email we strafe cannot take responsibility for something that happens during shipping. However, all our packages are fully insured incase something happens. I was more than willing to help you out in anyway possible Rian. Our policy clearly states to inspect all packages before signing for the package. Whether you were/were not there you knew the body shop would receive the package without you present. You should have notified the body shop to inspect the package prior to signing. Again, all parts are inspected for any damaged before being boxed. If something happens during shipping (we all know packages get beat up during shipping) then thats where our insurance comes in to replace products damaged.

again, fully insured package. Customer felt taking it straight to the forum would help his case. I've explained our policy & what we could have done for him. However, jumping quick to the internet fun house is not the answer to make things right.

he bought the bumper from us gary.

wrong. Read my 1st post

+1
The parts are fully insured. He spoke w/me through emails.


I let you know we were at SEMA in Nevada from 10/31/11-11/6/11 hence nothing could really be done while we were out of state. However, i was still answering you best i could with the meidocre pictures being sent to me through email.

yes & yes.

im very upfront. Anyone who has dealt with me & knows me can vouch. Ask me a ? you get said answer. plain and simple.

thank you invictus.
thank you

^this


Exactly what im saying. Customer bought my personal bumper about a year ago. Cracks that i werent aware of at time of sale he complained about. He also took his frustration to the forum as well. All was well after shocker apologized in a pm about the thread and how the "cracks" werent that bad.



^useful post ian. You brought up some good points. The crappy k2 you are referring to we (at the time) were reselling through a company called Import Trenz, ITZ, etc.. reasearch them and see what comes up

the fiberglass impul sideskirts simply just dont fit. No matter the manufacturer they do not fit. Company B copied Company A. Then Company C copied company B. See the trend there? As it gets replicated the mold simply gets worse as it gets replicated. (unless company fixes issues upfront for the plug, which no one has) I tell all customers who inquire about fiberglass impuls that they are not the way to go. I actually insist to spend about 100$ more and buy poly to save the headache. Haters & Followers can vouch for me on that one

you also said ^that is very true. ALL aftermarket kits/parts should be fitted prior to prep/paint work. NO aftermarket part should ever be bought & thrown in paint booth then installed on a car.
thanks for your useful post eric. Our packages are all fully insured.
thank you very much. sorry to see the g for sale btw!
nope, youll be good sir!