Had a bad experience with Bulletproof Automotive. I placed a order yesterday for a part that was confirmed in stock with a guy name Roo and was told that I will get the part in 5 days. I called back today to check on the status because I never got a tracking number sent to my email. Roo wasn't there so I was talking to some guy name Richard. Richard told me it is not in stock and that there is a mistake, so I was like how come no one contacted me to let me know? He said I am telling you now then hung up the phone on me! What kind of customer service is this?! WTF! I will not deal with them no more!

 

Damn that Richard...what a dick..

 

if i was in ur position, they'd better be wearing a bulletproof jacket. not that i have anything against BA, but that seems like some shi**y a** service.

 

Thanks for letting us know, I was just about to place an order with them for some aero pieces. Now I will find elsewhere.

 

Michael it would be highly beneficial to those reading if you were to tell the complete story. Your explanation is extremely biased and makes you seem like Mr. Innocent. We do have the HKS in our warehouse, however Roo did not realize it was already on hold for another customer. We made a mistake as Rich tried to explain to you. From what I heard, you proceeded to argue with Rich over the phone even telling us to "get our $HIT together". Furthermore, it doesn't help the situation by publicly bashing our customer service.

 

Was that justification for the poor communication on the company's part? I think I missed something.

 

I always wonder, while reading these bad vendor experience stories, how the cutomer/member handled their end of the conversation. It's rarely mentioned in the story explanation.

 

The problem is you guys do not have you $HIT together Obviously!

Furthermore, you do not hung up the phone on a customer! You fix the problem!

And Yes, I will bash your customer service publicly as I please to warn other fellow G35er's.

 

not to side with anyone here, but before they hung up on you, were you rude to them? did you curse at them? i'm sure you must have been irate.

 

Well i would agree as a business, you should never hang up on your customer... but having worked in retail and the automotive aftermarket industry, as a customer you will get a lot more out of a business if you keep your cool and respond calmly regardless of the situation.

one person's mixup does not give the other person the right to act like an ***.

not to take sides or anything in this situation as i'm sure neither one of you is telling the whole truth... just a general observation.

a mixup like this shouldnt be cause to try to get others to not do business with them, as i'm sure if you had called back and talked to a different person you probably would have gotten a different response... and no that still doesnt give them the right to hang up on you... but you have to remember that mixups DO happen... part of life.

shrug it off and move on

 

To answer your question...No.

 

I've delt with Roo and Richard when I ordered my kit and they gave me good service.

 

People do make mistakes, but a company with good customer service should attempt to rectify the situation, and not hang up on a customer. The first rule of business - "the customer is always right".

 

agree completely
but like i said i doubt we're hearing the whole story from either side

my point was that as a customer, you have to remain calm... you will get a lot better service that way.

 

i worked in retail (about 6 years total) when i was in school and i don't agree with the "customer always right" philosophy because many lie and cheat to get their way. i can tell you countless times when they accused me of being rude to them, cursing at them, etc. in order for them to get their way (when it was the other way around....me being calm and polite and they were yelling and cursing). luckily for me, i had witnesses that backed me up. likewise, i now own a business and have to deal with the same sh$t too. but, luckily, i haven't had many problems...only a couple in almost two years. the customers were just unreasonable, crazy, and wanted something for nothing.

but, i agree that the business has to play the calm and polite role in the situation....no matter how the customer reacts. however, everyone has their limit.