I asked myself several questions and summarized the conversation:

1. Since when was I the aggressor?
2. The fact of the matter is that I was treated without respect period. They called the way I took the paper from the counter where no hands were anywhere near it was being aggressive??!!
3. His boss said that how I was treated as a customer wasn't the point???!!!
4. No where in our conversation it was expressed that they were at fault at anytime in this ordeal!!
5. I asked during the conversation that "...ck & advise align if needed" was misleading, who were they supposed to advise? His boss couldn't answer my question and said that if it states the dollar amount and you signed it, you gave us the consent to do without calling. Does it call an advise when they already did it without asking me if I want to let them do the alignment?
My understanding from the paper the way it's written and what I told them to do was to check TSB and advise me if the alignment is needed. If I decide to do it, then it's $99.

Gosh, this is just ridiculous! They are all on the same side. When the cashier asked me if I want to pay, I even said softly to her, "Yes. I guess I'm gonna have to because I want my car back." I was not even upset with her and used calm and soft voice talked to her. If I were so aggressive and being the aggressor, would I still be in control and talked to her like the way I did??
I've never had this feeling before, but I felt like I was the only minority there being Chinese. Maybe this feeling is wrong and shouldn't be said here in the forum, but what else could explain this?

So I guess they really don't take their customers seriously!!

Can everyone post all the sites appropriate so I can fully ultilize the power of Internet? I just can't swallow this like nothing ever happened! This is the worst customer experience in my entire 32 year life! Thanks in advance!

 

Wow, this is definitely f@#king Bull$h!t !!!!
My friend 350Z had the same problem and even a NISSAN dealer replaced the compression rod and fix the alignment for FREE!!!
I don't care what race you are, this type of customer service should not be happening, especially by a renowned luxury automobile brand.
Please spread this news throughout the internet and I know for sure corporate people read forums. How else can you explain the upgrades Infiniti did on the 2005 G35...by reading forums and feedback from existing and future customers.

 

Post The Dealers Phone Number And Name Of The Serv. Advisor. I Will Personally Call Them To Tell Them How Unhappy I Am About Their Treatment Of A Fellow Customer. Also That Neither I Nor Anybody I Know Will Ever Be Taking Our G's To Them.

 

I would have paid the $99, said nothing and never gone back. Look at all the time and frustration $99 is costing you. Life is short...just relax. It's not like they damaged your car.

 

Ya, I was thinking about posting something like that. Then I realized he'd just be passing the buck. These jackasses are probably like this to more customers than just him, it's admirable that he's willing to do something about it.

 

nicoclub.com
freshalloy.com
nissanclub.com
maxima.org
altimas.net
my350z.com
-------------
These are some of the biggest ones.

 

I once went to Sacramento Infiniti and walked out. I did not get very good customer service. I would recommend Elk Grove Infiniti way better customer service and they do street upgrades.

 

If you want to get your matter resolved, call the general manager of the dealership, tell him that you want to meet with him to discuss a situation that occurred with the service dept. Make sure that you have all of your points in order for this meeting. When you go in there, state what happened, facts only, so not raise your voice, or seem aggitated. Tell him that you want a resolution and if you do not get one to your satisfaction you will file a complaint with the following:

Owner of the dealership
Better Business Bureau
California Dealers Association
Nissan Consumer Affairs
Regional Infiniti Manager
President of Nissan North America
President of Nissan Global

Take a sampke letter to the meeting. and state that you will add the outcome of this meeting as well to the letters.

The service manager did not get anyones input besides the advisor whom you argued with. Let him know that failure to be objective and fair, will cost his dealership plenty. Also note to him that you want an appology from the service adivor and the service manager for the way they treated you. And you want diciplinary action taken against the advisor.

this will make your day much better

 

That guy is too rude.

 

Thanks guys for your input and suggestions.
I just filed a complaint on BBB online.

This is the Desired Settlement Explanation:
I want a call from both the advisor (Greg Sills) and the director (Chuck Hunter) and a signed hand written apology letters from each that they were wrong on how I was treated as a customer and that the statement "...ck & advise.." was misleading and they will not use short hands for their future paper work. I also want full refund of the alignment work done without my consent plus tax. I also want them to take customer serivce classes so they know treating customers physically is plain wrong.

I will be posting this whole thing through several other forums and keep spreading the words around. I will keep you updated on the progress and investigation.

 

Just posted on freshalloy.com since that's the other big forum people goto.
I'll keep you all updated on the progress and investigation by BBB.

 

Before you pass judgement any more on this subject it may interest you to get the other side of the story.

 

Well, tell us. We're all ears.

 

Still waiting. If that's all you guys are going to say to defend your side than all I can say is

 

^^This post is absolutely useless^^