You mention yourself the box was damaged in the corner. It could be a stress crack from something large being placed on top.

Honestly Andy, you got the hood on Tuesday. It is now Thursday and you have already created two threads bashing my company without giving me a chance to help resolve the issue.

I've asked you now twice to get an estimate from a body shop to fix it, and you refuse. I offered to help with your claim with the carrier by giving bill of sale, receipt for shipping, etc.

The package was a signature delivery so that you could inspect the hood. Seeing a damaged box, I know I would have opened it to see if it was damaged.

 

Where did you say in your PMs that you will cover for the bill if I bring it over to the body shop? None.

I gave you a chance to make your customer happy but you opt not to. You kept saying that I have to file a claim with the carrier and you also mentioned that it doubtly that I will get anything from the shipping company.

So, what is my choice here?

 

I have to agree with the seller and say you shouldnt have started two threads when its only thursday. However, it should be the seller who should be taking time out of his day to make the customer happy, not the customer having to take time out of his day and going to get an estimate to fix damaged merchandise that he paid alot of money for.

 

Hey Andy! sorry to hear what happen, from the picture point of view.. i can say is not the shipping company fault.. the crack happen below the layer of the vent.. if there was pressure wouldn't the top layer vent take the damage? even if it's the shipping company, i don't see how they can cause that type of damage at that area.. i remember when i got my Seibon TS CF hood shipped to me.. the hood is package in two boxes the shipping box and the Seibon box.. it would take something really sharp to penetrate through those boxes an on top of that the hood is wrap in to layers of bags.. i think this is a defect. GL andy

 

I think all his hoods are dropship, because there is no way that he is willing to pay for the shipping charge from Seibon to him then add the shipping into his cost then sells it/packs it him self to Ca, Ny, Nj, Nc.... If is dropship then there is no way that he can check the hoods him self, unless he relys on the dropshipper to check the hoods for him. Plus in the other thread, he did mention that he is 1 man operation, 2 hands, 2 ears, 2 legs. Plus he did say that he is still in school. (from his old threads)

 

That's what I think. The outer box (center) was fine no scraches or hole.
The inside box (just as you said), it was a Seibon box wrapped in a foam layer and the hood was covered with the foam and bubble wrap. There's no way that the carrier cause it. There's no visible mark anywhere else. It was well wrapped!

 

These were taken directly from 2 seperate PM's where I asked you to take it to a body shop for an estimate.

Can we please get rid of one of these threads so that I don't have to copy and paste all my replies in both threads.

 

All Seibon pieces are picked up directly from Seibon in Walnut and yes I am in school.

 

Hahahhaha lol, 2k6...you've started 2 threads on this 1 subject.......don't u think its a bit much? Hese already offered to help u fix it.......and I don't see why jim being in school has anything to do w/ur cf hood......?

 

from the boss man himself...
I have read your complaint about the hood and we do see that there was a minor crack in the clear coat by the vented area. We are assuming that the possible cause is damage during shipping. These packages are inspected twice before shipping for any damage or defects. Once when it is picked up at Seibon's warehouse and the second when it is repacked for shipping. I guarantee you that the crack would have been seen by both inspectors before it was shipped. We DO NOT ship damaged or defective parts. We treat all our customers as if the part was our own.

These packages are 100% insured and are claimable through the shipping company directly. We have let the shipping company know about the damage and have instructed them that there may be a claim filed by the receiver for concealed damages. The box that this product was shipped on clearly has a label that states to CHECK the product before signing any paperwork from the shipping company. By signing that paper, you confirmed that the package was delivered free and clear of damage and was in perfect condition. The only way to claim it now would be directly by the consignee as a concealed damage issue.

We estimate every delivery date by when the package leaves our warehouse. Once it leaves, it is up to the shipping company to deliver on and around the time that they estimate. If you need the package to be there at a specific time, we can offer you guaranteed rates from $150- $1000.00 dollars extra depending on the service you choose. We try to find you the best rates to guarantee you the best price you can find online. Please have a little patience. We do see that the package was 2 days late from its estimated time of arrival and we apologize about it but we can not control when the shipping company will deliver your product unless you pay extra for guaranteed shipments.

Chuck Hernandez

 

Thanks to all who PMed me and gave me hope and GL.

Updates: Jim has agreed to pay for the fix. I will need to find a body shop who can fix it.