WOW – Once again >>> Another AAM Experience – A MUST READ…..
WOW – Once again >>> Another AAM Experience – A MUST READ…..
……A success story that is……..
Intro:
Let me start by saying that this thread has been started only to express my own personal experience w/ Altered Atmosphere. If you have taken note on my post count - I obviously don’t post much, so please keep any snide comments to your self. This thread will not be used for anyone else to bash, hate and or talk ****. You are welcome to share just as long as you stay on topic, be civil and act like your grown – otherwise, save the drama for your mamma! Thank You!
Brief History:
I bought my new G35 Coupe back in November of 2005. I had initially intended not to modify the vehicle….I think we have all said that before. Any how, that didn’t last long – my first round of mods was all the typical breathing/bolt on mods and a reflash. The reflash was my first introduction to AAM. I quickly got bored and decided to do a full build, forged motor w/ twins……
Extremely shortened version:
By July of 2006 I was on my way. Mike @ AAM had assured me that he would take care of me and I had nothing to worry about……little did I know – that this venture was just the beginning of a 2 year roller coaster. I must say that Mike and his crew at the time painted such a beautiful and believable vision for me….I suppose that’s there job. Needless to say as soon as my car was dropped off for the overhaul – things began to go south. A lot of miscommunication, misinformation, and inaccurate information…so on and so on. Mike and I bumped heads quite a bit. I felt the build was not going the way we had originally planned. I was sick to my stomach and debated with myself whether or not I had made the right choice. Fast forwarding ahead – once the car had been put back together March 2007 – my nightmare just got even worse…OIL CONSUMPTION! Even though the car didn’t show the typical signs – 12 quarts of oil every 3k miles became very expensive!!
Final Thoughts:
I’m sure most of you are thinking that this was supposed to be a success story??.......well it is….I just haven’t gotten to that point yet. I truly think that everyone has this “ideal” way of how things are supposed to be and turn out….I know I did and still do. As a consumer that spends an exuberant amount of money on his vehicles – I expected and demand for the best!! Why not?? I paid good money (cash in my case). I want perfection!! These things are not completely unreasonable – but are they practical in this situation?? During this entire process with my car – I realized that Mike (AAM) are just normal human beings and can’t work miracles. I also realized that modifying my car the way I have – I need to except that things will not always go as planned….I think we can all agree to that. On the same token - I truly hope that Mike and the people that currently and or have worked at AAM realize that we (the customer) shouldn’t have to lower our standards, settle for mediocracy and or even deal with less then perfect customer service. Being as particular as I am, I know for a fact that I’m not the easiest person to work with. I share these little tid bits in order for everyone to relate and understand the progression I have had w/ AAM. I have witnessed Mike as well as his team evolve. By no means have they reached their destination, but they have made much, much progress and are learning from their mistakes. That being said @ nearly 19k driven miles on the 1st built motor, Mike finally agreed along with his AAM Team to take round 2 with my build. An even bigger challenge was having to deal with me. Yes people – Mike/AAM agreed to 100% stand behind their product. Mike had agreed to pay for all parts and labor for the oil guzzling monster of a motor. AAM has gone the distance in providing a huge effort in making things right. A HUGE THANKS to Jason being caught in the middle of the whirl wind, he always tried to get me some sort of answer to calm me down. Thanks to Randy for mumbling curse words under his breath. A HUGE THANKS to Clint for always trying to stay positive and providing hope. Clint is a breath of fresh air for that shop and given the opportunity – he will be the driving force to getting that shop where it needs to be. A HUGE THANKS to Eric for all his fabrication and welding skills. A HUGE THANKS to Alex – for having an obsessive compulsive disorder (I mean that in a wonderful way)….his machining skills are bar none, the best! A HUGE THANKS to Frank Hill….at times I felt like my car was in “Hills Garage” as many times my car has sat on his lift. I’m sure he has cussed me many times. I have never seen a more professional, honest, and hard working mechanic. Frank always takes the time to talk to me about my car and he always makes me a priority. Frank’s work is hands down flawless. His work is as meticulous as it gets…..let me stop there, I don’t want his head to get too big – he’s got to save all the hair he can. To everyone else @ AAM that had a hand in my build(s) – I THANK YOU SO VERY MUCH!! My 2nd built motor has almost 5k miles – she purrs like a kitten and runs like a champ. Lastly – A HUGE, HUGE THANKS to Mike, he has thoroughly impressed me for standing by his words and has delivered. Hopefully, my car has been a learning experience for everyone. Things at the shop still need improvement but as long as Mike sticks to his ethics (see below – quoted from AAM Website) more and more people/customers will know that he has been making huge efforts to change. Understand it’s your character that people remember and pay attention to when things go wrong…its how and what you do to rectify the situation...It's one thing to "talk the talk" BUT it holds so much more value to actually "walk the walk.”
“Business Ethics - We stand by our Customers......At AAM the basic business ethic is carried on, an ethic of being honest, providing unparalleled service, 100% customer satisfaction, and a commitment to every customer who walks through the door”
The quality of the people and your product, determines the success of your business
Thanks,
Karl
__________________________________________________ _________
Im not one for HUGE parts list, but I can tell you one thing - I didn't cut any corners....so.....to keep it minimal: JWT 700bb TT Kit, Built/Forged bottom end, alot of cooling mods, Hks VPRO & much more.....and for the rest....what you see is what you get.
A Few Pics of the "Mistress"
__________________________________________________ ____________
Intro:
Let me start by saying that this thread has been started only to express my own personal experience w/ Altered Atmosphere. If you have taken note on my post count - I obviously don’t post much, so please keep any snide comments to your self. This thread will not be used for anyone else to bash, hate and or talk ****. You are welcome to share just as long as you stay on topic, be civil and act like your grown – otherwise, save the drama for your mamma! Thank You!
Brief History:
I bought my new G35 Coupe back in November of 2005. I had initially intended not to modify the vehicle….I think we have all said that before. Any how, that didn’t last long – my first round of mods was all the typical breathing/bolt on mods and a reflash. The reflash was my first introduction to AAM. I quickly got bored and decided to do a full build, forged motor w/ twins……
Extremely shortened version:
By July of 2006 I was on my way. Mike @ AAM had assured me that he would take care of me and I had nothing to worry about……little did I know – that this venture was just the beginning of a 2 year roller coaster. I must say that Mike and his crew at the time painted such a beautiful and believable vision for me….I suppose that’s there job. Needless to say as soon as my car was dropped off for the overhaul – things began to go south. A lot of miscommunication, misinformation, and inaccurate information…so on and so on. Mike and I bumped heads quite a bit. I felt the build was not going the way we had originally planned. I was sick to my stomach and debated with myself whether or not I had made the right choice. Fast forwarding ahead – once the car had been put back together March 2007 – my nightmare just got even worse…OIL CONSUMPTION! Even though the car didn’t show the typical signs – 12 quarts of oil every 3k miles became very expensive!!
Final Thoughts:
I’m sure most of you are thinking that this was supposed to be a success story??.......well it is….I just haven’t gotten to that point yet. I truly think that everyone has this “ideal” way of how things are supposed to be and turn out….I know I did and still do. As a consumer that spends an exuberant amount of money on his vehicles – I expected and demand for the best!! Why not?? I paid good money (cash in my case). I want perfection!! These things are not completely unreasonable – but are they practical in this situation?? During this entire process with my car – I realized that Mike (AAM) are just normal human beings and can’t work miracles. I also realized that modifying my car the way I have – I need to except that things will not always go as planned….I think we can all agree to that. On the same token - I truly hope that Mike and the people that currently and or have worked at AAM realize that we (the customer) shouldn’t have to lower our standards, settle for mediocracy and or even deal with less then perfect customer service. Being as particular as I am, I know for a fact that I’m not the easiest person to work with. I share these little tid bits in order for everyone to relate and understand the progression I have had w/ AAM. I have witnessed Mike as well as his team evolve. By no means have they reached their destination, but they have made much, much progress and are learning from their mistakes. That being said @ nearly 19k driven miles on the 1st built motor, Mike finally agreed along with his AAM Team to take round 2 with my build. An even bigger challenge was having to deal with me. Yes people – Mike/AAM agreed to 100% stand behind their product. Mike had agreed to pay for all parts and labor for the oil guzzling monster of a motor. AAM has gone the distance in providing a huge effort in making things right. A HUGE THANKS to Jason being caught in the middle of the whirl wind, he always tried to get me some sort of answer to calm me down. Thanks to Randy for mumbling curse words under his breath. A HUGE THANKS to Clint for always trying to stay positive and providing hope. Clint is a breath of fresh air for that shop and given the opportunity – he will be the driving force to getting that shop where it needs to be. A HUGE THANKS to Eric for all his fabrication and welding skills. A HUGE THANKS to Alex – for having an obsessive compulsive disorder (I mean that in a wonderful way)….his machining skills are bar none, the best! A HUGE THANKS to Frank Hill….at times I felt like my car was in “Hills Garage” as many times my car has sat on his lift. I’m sure he has cussed me many times. I have never seen a more professional, honest, and hard working mechanic. Frank always takes the time to talk to me about my car and he always makes me a priority. Frank’s work is hands down flawless. His work is as meticulous as it gets…..let me stop there, I don’t want his head to get too big – he’s got to save all the hair he can. To everyone else @ AAM that had a hand in my build(s) – I THANK YOU SO VERY MUCH!! My 2nd built motor has almost 5k miles – she purrs like a kitten and runs like a champ. Lastly – A HUGE, HUGE THANKS to Mike, he has thoroughly impressed me for standing by his words and has delivered. Hopefully, my car has been a learning experience for everyone. Things at the shop still need improvement but as long as Mike sticks to his ethics (see below – quoted from AAM Website) more and more people/customers will know that he has been making huge efforts to change. Understand it’s your character that people remember and pay attention to when things go wrong…its how and what you do to rectify the situation...It's one thing to "talk the talk" BUT it holds so much more value to actually "walk the walk.”
“Business Ethics - We stand by our Customers......At AAM the basic business ethic is carried on, an ethic of being honest, providing unparalleled service, 100% customer satisfaction, and a commitment to every customer who walks through the door”
The quality of the people and your product, determines the success of your business
Thanks,
Karl
__________________________________________________ _________
Im not one for HUGE parts list, but I can tell you one thing - I didn't cut any corners....so.....to keep it minimal: JWT 700bb TT Kit, Built/Forged bottom end, alot of cooling mods, Hks VPRO & much more.....and for the rest....what you see is what you get.
A Few Pics of the "Mistress"
__________________________________________________ ____________
Registered User
Joined: Oct 2004
Posts: 1,148
Likes: 0
From: Hoboken,NJ
Hate to hear when customers are treated so poorly. Hopefully they will come on here and give their side.
On a side note. Man, your G is the way our cars should be modded. What a clean looking ride. Good job man!
On a side note. Man, your G is the way our cars should be modded. What a clean looking ride. Good job man!
Originally Posted by PeteNJ
Hate to hear when customers are treated so poorly. Hopefully they will come on here and give their side.
On a side note. Man, your G is the way our cars should be modded. What a clean looking ride. Good job man!
On a side note. Man, your G is the way our cars should be modded. What a clean looking ride. Good job man!
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