I used to get my service at Niello, but the service advisors never really seemed to fully understand some of my complaints and the prices were quite high. It seemed like the service advisors were another arm of the sales department trying to sell more unnecessary services.

I happened to find an independent Infiniti mechanic through yelp, and my experience with today was great. Marc at Rover Doc, in Martinez near the Pine St exit on highway 4, is a 1 man show and did a great job. He was a Rover mechanic for many years but also worked at Fairfield Infiniti's service department for a few years. His prices are about a 30% discount from the dealer. I just did my 60K service and he checked out and took care of the little complaints I had. When he saw that I was an A's fan, he even gave me a couple of tickets to the A's - Giants game next month! How awesome is that! It turns out they were $40 each group tickets that I verified at the A's website, so that was like getting another $80 discount! Very friendly guy and really seems to know what he's doing. If there's an Infiniti job that over his head, he'll get his buddy that runs an independent Infiniti garage in Pittburg to come over and do the work at his garage.

I won't be back to the Niello Service department any time soon, unless I have work covered by warranty.

Check out Marc at http://www.roverdoc.com

 

how much did he charge you for 60k?