Infiniti of Palm Beaches
3101 Okeechobee Boulevard
West Palm Beach, Florida 33409
561-615-3279

This dealership is an utter joke. I avoid it at all costs, sadly it's the only dealership within the vicinity hence the lack of options when needed warranty work. Thankfully my experience isn't as horrid as other members have had at this location. (They've even damaged customer cars that went in for service)

I scheduled an appointment two months ago to get the plastic face of the radio replaced in my G35 Coupe, as it was peeling off, for the second time.
They ordered the part, yet never called me in.
When I called back two months later. I was informed that the part was never ordered, but they'll order it now. What a joke.
Week later, I get a call from parts, my part is in.
I brought my car in today for service, only to stand in line 20-25 minutes just to get my car into the service area, that's how absurdly long the line was.
They literally book appointments on appointments.
Finally I speak to the representative, only to be told that it will take an hour for them to replace the plastic face.
Requested to speak to the Service Manager (Scott Scheer), complete and utter joke. This man has no respect for his customers. He told me to either wait, or leave.
And told me that I was a liar, and I didn't wait 20 minutes to enter the service area. When I requested Cooperates number his response was, this is a privately owned dealership, that won't get you anywhere.
Quite the customer service indeed.


Again avoid Infiniti of Palm Beaches at ALL COSTS.

Scott Scheer Service Manager
3101 Okeechobee Boulevard
West Palm Beach, FL 33409