I have a 2004 g35 sedan, 6mt with nav... The nav has never worked correctly when driving from the northeast to anywhere south of DC- puts me 150 miles out into the middle of PA for no reason. Settings are fine. local dealer replaced unit 2-3 times, new firmware..... no luck. regional manager looked at it and could not fix it. So, I dealt with consumer affairs. horrible service, they never returned my calls, would not connect to a manager and when i left a vm for a manager to return my call, no calls returned. when i called again, someone looked into my file and said, " oh, they decided that the case is closed and no reimbursement". NOTHING. I paid 2k extra for a nav system that will not work correctly. my local dealer is trying to help but as of now, i want to sell this car and run away from Infiniti. does anyone have a name, direct phone or ext or email of someone in national that might have some business sense? thanks and sorry for the ranting.

 

Research your state's Lemon Law. Usually if you have to bring your car in for the same problem 3 times in 1 year it can be lemon lawed. Each state varies.

 

thanks for the reminder on the lemon law. I spoke to the state DMV and although I don't meet all the requirements (ie 4 visits) there might be an exception for reasonable attempts. At this point the dealer and regional manager said they cannot fix it after 3 attempts, so to me, I made reasonable attempts. I am going to try consumer affairs one more time and the dealer is looking into to it. It's very surprising to be treated so poorly by consumer affairs.

 

So after 3 visits they won't even try to repair it anymore? That definitely sounds like a lemon-law qualifying car.