so i dont post that often, more of a lurker, but this is killing me. i have watched the folks around here have the dreaded ERROR FO problem. well it hit me on monday. i call my local infiniti dealer (austin infiniti) tell them of the problem. they ask me my mileage and i tell them........64 grand. they proceed to say that its no longer covered an ill have to purchase a new one. and you guessed it from the thread title......2500 bucks. my exact words were "are you f'n kidding me" talk to the service manager and tell him how i have seen here, 6mt.net, and FA how several people have had the same problem (hell i remember one guy being on his 3rd player) and he proceeds tell me that thats not indicative of a problem since only a minority of owners are on the sites. i tell him that he's right, but if only a small percentage post, than im sure that there are quite a bit more that have the same problem. i take the car in next week to see what "infiniti" wants to do about the problem. i swear i am almost done with infiniti. $800 for a brake job that is easier than cake, and now this. they had better do right by me or im back to lexus. sorry for the vent.......


Doc

 

That sucks, if they make you buy it for $2500, I would do a double din conversion. It would be much cheaper.

 

I agree.....

doc

 

ask them for internal goodwill... You are just BARELY over warranty. Tell them that you're a loyal customer and have spent money there.

I work for Infiniti, and we sometimes still warranty some things even after the warranty has expired.

If they say no, tell them you're upset and that you will not return. also note that you hope that you will get a survey in the mail. Service manager's get paid by the CSI. customer satisfaction.

let em' know you're going back to lexus and that you're going to lexus to trade in your car.

 

What's the cause of the "ERROR FO" problem? if its cd player itself? I have 03's laying around, will sell it cheap...

 

if anything, buy a working replacement from someone who's done a ddin conversion, then pay them the $90/hr labor to install.... they'll probably charge 4 hrs or so though

 

Id think youd be able to find a unit from one of our guys here that did a double DIN conversion

 

thanx for the replies and PMs guys. i take the car in next week and see what they want to do. if they arent willing to work with me, then ill just go with the DD. no way in hell would i ever go back with the factory unit. im doing some searching to see what you guys have done with your aftermarket stuff. thanx for the help........


Doc

 

ack... I'll have to remember to get one of those extended warrenties before mine expires... They rip you off so much with anything on this car. The sick part is I'm sure they would fix the head unit after they take it out of your car and put it back in someone else's car as "refurbished"

 

Dr. Rick,

I am the Parts Manager at a San Francisco, CA "Bay Area" Infiniti Dealership.

When client's cars come into our shop for "out of warranty" radio/audio unit complaints (such as yours) we offer the following "fix":

1. Remove the FACTORY "audio head unit" from the client's car
2. Send to LOCAL car audio repair center named "Short Circuit" (San Jose, CA)
3. Repair center repairs "audio head unit" in 1-2 days
4. We receive client's "audio head unit" back to our shop
5. Call client to schedule re-installation of repaired "audio head unit"

The clients will be driving around with a "hole" in their dash and no "tunes" to listen to for approximately one week...

The repair charge averages about $200 (plus removal/re-installation charge)

This same repair center also offers a 12 month/12,000 mile warranty on their repairs as well.

If you have any further questions, let me know...

 

Beowulf, can you buy an extended warranty after you have purchased the car?? I thought you couldn't

 

Yes, there are several companies out there that sell them. Its not through the dealer is a separate company.

 

How much do they charge for remove/reinstall the HU?, around 3~4 hours for each way? you would be looking at aound 600~ish just for labor?...YEAH sure go for it , which dealership you work for?

I've been told by slaesperson that you can purchase extended warranty 12 months after you purchase the car, but coverage start at the date you purchase the car.

 

You should show him the price of the fukcin premium package and ask him to revaluate that price once more...

 

Yes, Infiniti has two official extended warranty programs. Both are known as Infiniti Elite Extended Protection Plan.

The first is for "new" cars and must be purchased within 6 months (and XX miles) of original owner's purchase.

The second type can be purchased at any time up to the point of the factory warranty's expiration (4 yr, 60k). If considering this type, it is best to purchase just before the factory warranty expires.