So I noticed some rust on the bottom of the passenger side of my G coupe. It is definitely starting from the inside and going outward.

I spoke with Nissan Canada, and they say my car is still covered under warranty...

So I went to Oakville Infiniti/Nissan, and after driving there (they told me on the phone prior to come in, that they would take pictures and send them to Nissan Canada), they then gave me a run-around, with a song and dance about how they cannot assess the rust at their location and how it has to be done by their body shop (Woodchester Collision).

I then took the car to woodchester collision, and they took pictures and told me they would send them to Nissan Canada.

Its been nearly 2 weeks now with zero answer from the collision center or the dealership. What can I do to expedite this process? Has anyone been through this before? I have a strong feeling that they are all just ignoring my case, even though it should be covered under warranty...

Thanks

 

Unfortunate it's taking that long but from what you've described I wouldn't see it as getting the run around. The body shop would be the sensible choice to assess the problem. We had the same thing years ago with a Honda.

What have you done to expedite the process? A simple phone call might work to get an update, if you haven't done that yet.

 

+1... what did they say when u called them? u could always call infiniti customer service.. but that might **** them off.. and then they might blow u off for sure. try calling the service manager at the dealership.... tell him u haven't heard anything back in 2 weeks and ask him to give u a straight answer on what the deal is.

 

I went through the same ordeal you did with the same people just call it up do a search of my threads and you'll see. One VERY IMPORTANT thing MAKE SURE THEY TELL YOU THEY WILL MATCH THE COLOR WITH THE OTHER PANELS!!!!!!!!! if not than you will have to deal directly with Nissan Canada.

 

Just an update here - It has been 2 and a half months, and nothing has been done yet. The service advisor I was dealing with at Oakville Nissan gave me the run-around to the nth degree. He has now been fired. I am escalating further tomorrow.

Dealership claims the car was in an accident, and that is why they aren't looking at my case anymore. I asked them to prove it, and they said to check carfax. I got a carfax report, and guess what - NO ACCIDENTS. Now I realise that carfax isn't 100% accurate, but if this is what the dealership is going by, why would they LIE to me? Furthermore, there is no accident on the used vehicle information package of ontario.

Aaaaaahrrrrrrrrhgggghhhhhhh I hate the run-around.

 

that sucks. there isnt any other way to find out if your car was in a accident?

 

When I took it to Oakville Nissan's body shop (westchester collision), they had a good look at it, and said that it was never repainted or repaired before, and that it was original.

 

Demand that they send you back the pictures you've sent them (or copies at least) and a report detailing why the claim is rejected. If they do not, you will litigate since the car is under warranty. They cannot deny a warranty claim just by saying so, they need a good reason - and I think telling someone they've been in an accident without concrete proof is just wrong and very unprofessional. Make sure you take the ladies name and employee number when you speak to her over the phone.