Have you had
Joined: Mar 2006
Posts: 32
Likes: 0
From: Benson Az
G35 Turbo Coupe
Have you had
Has anyone had good dealings with GT Motorsports? If you are thinking of doing business with them DON'T. Man they are like dealing with a crooked used car salesman. They say one thing then do something else. I hope their product is better than their customer service. As I said DON'T Deal WITH THEM. Thanks for your ear.OZ
OK, I'll bite... what happened?
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I personally haven't had any bad experiences with them. They installed my trans and VB plus a transcooler. Pricey, but good work.
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I personally haven't had any bad experiences with them. They installed my trans and VB plus a transcooler. Pricey, but good work.
Joined: Mar 2006
Posts: 32
Likes: 0
From: Benson Az
G35 Turbo Coupe
OK, a little info. OK, blew my motor back in March. Sent it to GT Motorsports around the first week of April and it took them over a week to tear it down and tell me what I told Sam over the phone. Told Sam over the phone the block was scrap. He said the cost would be 5700 and change plus the core charge. Told him no that the core charge was included. Should have got the hint by then but I went on. We talked and he said he would send the pictures and an invoice. But when no pictures, he said that his computer was down. Now back to the engine. But had to call several times and he said that it would ship on Friday. Friday came and went. Called on the next Tuesday and he said the hone machine was broken and it would take a bit longer. Now last week called and said the engine was done but waiting on the torque converter. He called Monday this week and said everything was done and ready to ship. He said he would call and email with the tracking number and where they were shipping it. He said that he could not ship to a residential address and had to go to the terminal to be picked up. And guess what no phone call or email. This is a heads up to anyone that want to buy from them.
OZ
OZ
Former G35driver Vendor
iTrader: (93)
Joined: Sep 2004
Posts: 9,524
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From: So. Cali - Rowland Hts
Yikes that sounds pretty bad but want to throw a timeline at us sounds like your turn around wasn't too bad? I mean honestly dude they do A LOT of work and I understand that this is everything to you right now but they probably have a good amount of engines to work on and by the sounds of it they're probably backed up with the technical problems (remember not only your car was affected but probably everyone else getting a re-build).
While their customer service can be better I'm sure you'll get a perfectly running engine/trans back. I'd just call again to see if you can get your tracking number? It should be next day or two days to ship to you ._.
Not saying your wrong or anything OP just that I know what its like when everything flys in the air and it sucks as a vendor too.. just maybe reconsider a thread bashing them on their product just for poor customer service. It sounded like you still recieved your rebuild in a timely manner and if it is shipped it'll probably be there any day now.
- Eric
While their customer service can be better I'm sure you'll get a perfectly running engine/trans back. I'd just call again to see if you can get your tracking number? It should be next day or two days to ship to you ._.
Not saying your wrong or anything OP just that I know what its like when everything flys in the air and it sucks as a vendor too.. just maybe reconsider a thread bashing them on their product just for poor customer service. It sounded like you still recieved your rebuild in a timely manner and if it is shipped it'll probably be there any day now.
- Eric
Mr.Ozbirn conveniently left alot of details out of his story. So let shead some lights here.
Let start with some time lines
On 04-15 08 a work order was created in our system for Mr. Ozbirm, at that point we had received an engine from him (long block) and he was interested of purchasing our basic long block .
I told him that we will perform a tear down inspection and let him know the results. The tear down inspection usually will happen within seven to ten business days .
The next conversation we had was when he called to check the status and I had informed him that the tear inspection has been completed ,the engine had suffer a catastrophic failure and it will require a core and some additional parts, and I will let him know within the next few days .
Our next conversation was on 4-25-08 , after that conversation our system was updated with a revised authorization for the additional work, some timmning components , torque converter and a valve body upgrade, the valve body upgrade and the torque convertor were shipped to us by Mr. Ozbirn separately after the engine .
To summarize the time frame it took a total of 10 days from placing the order to the complete tear down inspection .
After the engine was complete, I called Mr.Ozbirn to inform him the the engine is done and we can ship right now. At that point the torque convertor was not done, so if he wanted the free shipping that was giving to him then I will have to ship everything at the same time, he elected to wait for every thing to ship at the same time .
The core issue
When I called Mr.Ozbirn I informed him that there will be a core charge due to his unusable core. He stated that according to the web site, that the core charge was included, he also stated that if he knew that the core charge was going to be extra charge then he would had never send his engine and he was adamant that our web site did indicate the core charge was included. I did not want to argue with Mr.Ozbirn and advise him that if there was a mistake on our web site, then I will honor that.
Upon investaging the core charge set up on our shopping cart, it was very clear that Mr Osbirn misread or misunderstand our web site, because the core charge is very clear in stating that it is not included. So I decided to let go and not charge him the core charge thinking the guy got confused.
Free shipping
Mr.Ozbirn was given free shipping of his engine due to his military status (so he claimed) I even wonder now if he is even in the military.
After seeing this thread and also the thread that he started over the G35 driver last night, I was going to recall the engine back from UPS, give Mr.Ozbirn his money back and let him go some where else, since he deserve better treatment and since that we could not meet his expectations.
It gets better, Mr.Ozbirn received a phone call from UPS on Wednesday morning 5-21-08 that the engine was ready for pickat the ups terminal, he decided to come in here, start bashing us after he had received the engine.
The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Sam
GT Motorsports
Let start with some time lines
On 04-15 08 a work order was created in our system for Mr. Ozbirm, at that point we had received an engine from him (long block) and he was interested of purchasing our basic long block .
I told him that we will perform a tear down inspection and let him know the results. The tear down inspection usually will happen within seven to ten business days .
The next conversation we had was when he called to check the status and I had informed him that the tear inspection has been completed ,the engine had suffer a catastrophic failure and it will require a core and some additional parts, and I will let him know within the next few days .
Our next conversation was on 4-25-08 , after that conversation our system was updated with a revised authorization for the additional work, some timmning components , torque converter and a valve body upgrade, the valve body upgrade and the torque convertor were shipped to us by Mr. Ozbirn separately after the engine .
To summarize the time frame it took a total of 10 days from placing the order to the complete tear down inspection .
After the engine was complete, I called Mr.Ozbirn to inform him the the engine is done and we can ship right now. At that point the torque convertor was not done, so if he wanted the free shipping that was giving to him then I will have to ship everything at the same time, he elected to wait for every thing to ship at the same time .
The core issue
When I called Mr.Ozbirn I informed him that there will be a core charge due to his unusable core. He stated that according to the web site, that the core charge was included, he also stated that if he knew that the core charge was going to be extra charge then he would had never send his engine and he was adamant that our web site did indicate the core charge was included. I did not want to argue with Mr.Ozbirn and advise him that if there was a mistake on our web site, then I will honor that.
Upon investaging the core charge set up on our shopping cart, it was very clear that Mr Osbirn misread or misunderstand our web site, because the core charge is very clear in stating that it is not included. So I decided to let go and not charge him the core charge thinking the guy got confused.
Free shipping
Mr.Ozbirn was given free shipping of his engine due to his military status (so he claimed) I even wonder now if he is even in the military.
After seeing this thread and also the thread that he started over the G35 driver last night, I was going to recall the engine back from UPS, give Mr.Ozbirn his money back and let him go some where else, since he deserve better treatment and since that we could not meet his expectations.
It gets better, Mr.Ozbirn received a phone call from UPS on Wednesday morning 5-21-08 that the engine was ready for pickat the ups terminal, he decided to come in here, start bashing us after he had received the engine.
The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Sam
GT Motorsports
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Originally Posted by SoCalTed
^^ O.P Failed! Whether I'm too late or not....
Oh Hell no! How dare you say anything against this shop. I stand behind Sams work, the thing with GTM is, Sam is the main man to always deal with, and this guy knows everything about our cars, he knows what he's selling and what he's doing, and because of that sometimes he's very busy and people who especially want to go through him personally will be patient sometimes, cause personally I know he's a heck of a busy guy, I come in at midnight and he's still working. I have spent thousands and thousands of dollars with other shops, many other shops until I arrived at GTM, and I am honored and proud to say GTM is my home and only home for my sc'd G35, and I really really don't know where I would be right now if I haven't met Sam, my car would of been trash.
To the O.P, I'm sorry to hear about your disappointment, but i can clearly see you just don't have experience on buying something and building something this big from a shop this busy and reputable. This is not your local tiny little shop where you come and go same day, we all know it, gtm is not no shop to come by and install a intake, this shop puts alot of time and work into our cars, i see it as they dont look at time unless you need it on a certain date, i see it as they want to get the car modified, done 100% and doesn't matter how long it takes, it will be 100% when the project is finished, top notch work. Ozbirn you have the best built motor man, you should be more happy then mad, it took them a whole week to tear it down? I'm not surprised? Heck I cant even get mad! Why????? That sounds normal to me, especially for a shop that busy. People who have been to GTM personally will see what and how it goes down in there. But good luck to you anyways Ozbirn.
Sam, as long as im modifying my cars, i am your customer for life, i vouch for this guy because i been ripped off by many shops and kicked around like no other, Sam is da man
- Thuysi
Mods please lock this thread if you must, thanks
Oh Hell no! How dare you say anything against this shop. I stand behind Sams work, the thing with GTM is, Sam is the main man to always deal with, and this guy knows everything about our cars, he knows what he's selling and what he's doing, and because of that sometimes he's very busy and people who especially want to go through him personally will be patient sometimes, cause personally I know he's a heck of a busy guy, I come in at midnight and he's still working. I have spent thousands and thousands of dollars with other shops, many other shops until I arrived at GTM, and I am honored and proud to say GTM is my home and only home for my sc'd G35, and I really really don't know where I would be right now if I haven't met Sam, my car would of been trash.
To the O.P, I'm sorry to hear about your disappointment, but i can clearly see you just don't have experience on buying something and building something this big from a shop this busy and reputable. This is not your local tiny little shop where you come and go same day, we all know it, gtm is not no shop to come by and install a intake, this shop puts alot of time and work into our cars, i see it as they dont look at time unless you need it on a certain date, i see it as they want to get the car modified, done 100% and doesn't matter how long it takes, it will be 100% when the project is finished, top notch work. Ozbirn you have the best built motor man, you should be more happy then mad, it took them a whole week to tear it down? I'm not surprised? Heck I cant even get mad! Why????? That sounds normal to me, especially for a shop that busy. People who have been to GTM personally will see what and how it goes down in there. But good luck to you anyways Ozbirn.
Sam, as long as im modifying my cars, i am your customer for life, i vouch for this guy because i been ripped off by many shops and kicked around like no other, Sam is da man
- Thuysi
Mods please lock this thread if you must, thanks
Registered User
iTrader: (19)
Wow. Is this Ozbirn guy serious?? One thing about Sam is that he covers is a$$ and has everything accounted for just for jokers like mozbirn. I wonder if the OP will even bother responding. And just like Thuysi said, my G will never have another home but GTM either. 
Originally Posted by SAM@GTM
The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Yah, you better have your story straight if you try to bash GTM. I don't personally have experience with them yet, but I can tell part of their customer service is being EXTREMELY organized. They know exactly what is going on with your stuff at all times, and that is just one reason why I want to go there. They don't miss anything.