Dealer: Damned if you do, damned if you don't...the long version
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Joined: Oct 2003
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Originally Posted by BLacK_G35_CouPe
also, can you steal me a headlight, im still under warranty, but do not want to leave my car for a day to get it changed (like the serivce chick said, Lisa?)
^ thanks for clearing that up, that was my only issue and it wasnt even a HUGE one...i just need a bulb, but i went ahead and got the 06 headlamps now...thanks for your concern though 
I have a question about the surveys. Do they come in the mail, or is it something they give you when you pick up you car? I am very new to Infiniti, and just had my car in at the dealer in Melbourne last week for warranty work. Had no problems with the service, but have not seen any survey to fill in.
While the service was fine, I definitely got a different vibe there while talking to the service reps, compared to talking to people at Lokey back at the Florida meet a few weeks back. The Melbourne dealer people made several comments about several of the mods on my car, even going so far as to write them up on my service bill. The guy I talked to at Lokey seemed much more friendly towards mods, and they even had several aftermarket parts on display for sale.
While the service was fine, I definitely got a different vibe there while talking to the service reps, compared to talking to people at Lokey back at the Florida meet a few weeks back. The Melbourne dealer people made several comments about several of the mods on my car, even going so far as to write them up on my service bill. The guy I talked to at Lokey seemed much more friendly towards mods, and they even had several aftermarket parts on display for sale.
I went in to Atlantic Infiniti about a week and a half ago, and purchased my clock bulb, and get a couple prices for things. (asain guy up there in parts was nice/friendly) While I was there, I signed in to talk to a service rep about seeing what recalls have been done on my car, and which ones still need done. I just bought the car 4 days before, and my father (mechanic) printed out the recalls for me. I know I didn't make an appointment or anything, but after 30 minutes, and me being the 2nd person in line, I left without talking to anyone. I was told I just can't call up there to get this info...
Guess I will be calling later in the week to make an appointment to see about this info... Anyone specifically I should talk to?
Guess I will be calling later in the week to make an appointment to see about this info... Anyone specifically I should talk to?
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Joined: Nov 2002
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From: St.Pete, FL
Originally Posted by LokeyInfiniti
Although I am definitely staying very far away from this subject, when I read your quote that I am responding to I had to reply. Although over time customers will receive what seems to be an endless stream of surveys, they are extremely critical and should be completed every time you receive one. Dealerships' and employees' performance are continually evaluated, and the feedback is crucial to accurate statistics.
In hindsight, I suspect most people are motivated to fill these surveys out when they are unhappy. Your people go out of their way to help me and I always appreciate it. If I can help them, I will surely do it.
Originally Posted by _jb
In hindsight, I suspect most people are motivated to fill these surveys out when they are unhappy. Your people go out of their way to help me and I always appreciate it. If I can help them, I will surely do it.
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