so pissed today! with import trenz(JR)
sorry my grammer sucks...ok lets make a long story short...
i called JR yesterday, regarding the check hes going to send me...
first he pick up the phone acting he dont know anything about the check,and dont know me....so i told him the story agian..he was like:yeah yeah"ok wat about the check?"......i told him cant u just call my cc company and credit me back?he said"no we cannot do that,only refunding is we send out checks"and we are"going to send u a $900 check" i was like"what? why $900?" he said"because of the 20% of restock fee/cancelation fees"then i got pissed told him"i did NOT get my merchandise!how and why can u charge my cc? and im going to call my company and dispute the charge!he answered:thats fine if u dispute if u lose u lose the whole $1200,if u take my check u going to have $900 right there"i was fuking pissed and told him i am going to let everyone from g35driver.com know and post all over the forum how u guys to do business."he awswer back" thats fine its a free country u can do watever u want" ..i told him i am going to take this for real and im going to sue u for charging my cc without no merchandise.and i hang up the phone.
15mins later hes manager"henry" call me back and asking me wats the problem..i told him the story again...so he said..alright "David,we are going to credit back ur cc,BUT we do have to charge you 8% of the transaction fees.then i ask"wat transaction fee?and he explain..!@#@!#(all he trying to say is he want some money out of me)so i ask him,"can u fax me over a prove of transaction fee that ur cc company going to charge you?he answered:no,because the transaction fee only comes out end of the month from the billing."i told him,if they charge fees,there must be a statement from the policy says the company why they r charging you the 8%...he was like:the company only charge them 5% and this 3%...and he cannot fax me the prove" i told him if u cant prove im not going to pay $90(8% from 1200).he said he need time..he have to look for the statement and going to fax it over...then i said"ok ill wait for ur fax then" we hangup end of story...
so...wat u guys think?
i called JR yesterday, regarding the check hes going to send me...
first he pick up the phone acting he dont know anything about the check,and dont know me....so i told him the story agian..he was like:yeah yeah"ok wat about the check?"......i told him cant u just call my cc company and credit me back?he said"no we cannot do that,only refunding is we send out checks"and we are"going to send u a $900 check" i was like"what? why $900?" he said"because of the 20% of restock fee/cancelation fees"then i got pissed told him"i did NOT get my merchandise!how and why can u charge my cc? and im going to call my company and dispute the charge!he answered:thats fine if u dispute if u lose u lose the whole $1200,if u take my check u going to have $900 right there"i was fuking pissed and told him i am going to let everyone from g35driver.com know and post all over the forum how u guys to do business."he awswer back" thats fine its a free country u can do watever u want" ..i told him i am going to take this for real and im going to sue u for charging my cc without no merchandise.and i hang up the phone.
15mins later hes manager"henry" call me back and asking me wats the problem..i told him the story again...so he said..alright "David,we are going to credit back ur cc,BUT we do have to charge you 8% of the transaction fees.then i ask"wat transaction fee?and he explain..!@#@!#(all he trying to say is he want some money out of me)so i ask him,"can u fax me over a prove of transaction fee that ur cc company going to charge you?he answered:no,because the transaction fee only comes out end of the month from the billing."i told him,if they charge fees,there must be a statement from the policy says the company why they r charging you the 8%...he was like:the company only charge them 5% and this 3%...and he cannot fax me the prove" i told him if u cant prove im not going to pay $90(8% from 1200).he said he need time..he have to look for the statement and going to fax it over...then i said"ok ill wait for ur fax then" we hangup end of story...
so...wat u guys think?
These guys are real scumbags. Don't bother negotiating with these a-holes. They're just trying to squeeze whatever $ they can out of you. Dispute this with your CC company. Keep a log of times, dates, and names of people who took your claim on the phone. Be sure to follow up with phone calls to make sure they're processing everything. It might even help to write a letter detailing your ordeal.
I had a similar problem last year with a wheel company who charged my card but never sent the rims! (Long story...)
Good luck.
I had a similar problem last year with a wheel company who charged my card but never sent the rims! (Long story...)
Good luck.
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