Aight now that the aholes over at ATLANTIC are "done with the GSQUAD" after we single handedly saved their biz from being taken over from INFINITI Corporate, I can finally say my peace. I can't even recount all the issues I had with them. I mean the first time I took my car there at 3K they had to replace the heated seat button thing for the TSB. I get in the car and one of the buttons had a huge gouge in it like someone slipped with a screwdriver....When I got in the car, I noticed it and was like WTF...not to be a d1ck but it's a new car, my first NEW car and you guys just did that and weren't going to say anything....like the guy who did it didn't know he did!!! WTF They "took care of it right away" but when I got home, the console was loose bacause the dumb **** never bolted the console back in!!!! I should have known then to run away and not look back!

Countless problems after that and I was at the point where I would never step foot in the place again when the GSQUAD sponsorship came through and I heard they fired everyone in the service dept and started with a fresh crew. OK, for benefit of the Squad, I'll give them a shot again. Everything was good for the next few visits so I was relieved until the DUMB ***** went to torque my axles for a second time and thought you can remove the center cap on the stock wheels by using a screwdriver to pry them off! YEAH INFINITI TECHS MY ****!!!! Wonder how long that certification class was!!!! They nicked up both the rear wheels and I was a lil pissed cuz I kept them clean, they had no curb rash or anything. I biatched n they tried to get them fixed. I wasn’t asking for new wheels, a simple repair would have been fine since it wasn't that noticeable. Short story long, they replaced the wheels...how nice of them!

FFWD - to this past summer around may/june I think (RH J8 SBC on). Brought her in for an oil change and waited for it. I see them take my car in and the tech had trouble getting her on the lift. Tried twice then I saw he got of the car, looked around the front and then called a guy over to guide him in....ummm Have you put a G on the lift before???? It's an Infiniti only shop so my guess is that he has done it a few times...? Anyway, I should have looked the car over more thoroughly before I left but figured “what could they possibly do”. I go home to wash and while I went to clean the new wheel, I noticed a nice lil gouge and the wheel protector part of the tire was sliced good (Front driver side). I immediately call the arsehole JOHN (never deal with that arsehole) and the moron says, "umm couldn't be us you watched your car go on the lift" Yeah and I have X-Ray fcukin vision to see the drivers side through the passengers side! **** FACE!
I called back later in the week and left a message for BOB the service manager...Has he called any of you guys back yet??? He certainly hasn't called me back!!! GREAT CUSTOMER SERVICE D1CKHEADZ!!!!

 

FFWD again: brought car in September 12 for the cement mixer noise AGAIN and a few other odds n ends which I don't even wanna get into cuz they made ish worse! - They said they needed to replace the tranny and it should be in Friday. I asked if they would install an aftermarket clutch n flywheel and was told yes so almost 1K later, the setup was on its way express shipping and all!!!

Well I pay to drive my car not this loaner so I asked if I can swap cars on Tues/Wed and bring it back on Saturday so they have it for Monday when the "real" techs work that can perform this brain surgery! Agreed… I get my car and go on my way. Bring it back Saturday n was told they wont install the clutch/flywheel because they "couldn't be held accountable"....same goes for your own ******* work ya bastahds! What's the difference!

Keep in mind the tranny swap is about a 4HR MAX job!!! Monday and Tuesday comes n goes no call. Wednesday, finally they call saying it's ready. Hmm 2.5 days for a 4 hr job, a window motor, and a fuel sending unit. Interesting.

Wednesday night I make the drive after work to pick it up at the showroom in the dark, needles to say based on my last experience, I was giving her the full look-over as best as possible in the dark. First I check the wheels and the first wheel I check (Passenger side front) is all FCUKED up!!! R U KIDDING ME!!!!! With that I refuse to pick up the car until Saturday in the daylight. I call 7:45AM Thursday and actually got to speak with Bob who got nasty right away and said that I brought the car in that way. BULL****. When I went over the car with the guy, I detailed every lil nik scratch yadda yadda all over the car. Now, I did have a slight nik on 2 of my wheels from when the tires were mounted but they were barely noticeable. Obviously they weren't bad enough that I wouldn't accept the brand new wheels I paid alot of money for! I pointed these out to the guy and you have to get right on top of them to actually see. 98/100 would never know they were there. So when he marks his paper sheet he draws all over the wheel for 1 lil nik...I should have said sumtin right then n there but hindsight is 20/20!! Now BOB says that the sheet shows it came in that way...yadda yadda. Insert drama here! Now thanks to Vance and AL, they spoke with BOB n said I wasn't the type of person to "scam" anyone like that and I am not! My family has been in retail for 3 generations so I know what it feels like to be taken advantage of and I'm not like that. If I fcuked up my wheel, I would pay to fix or replace.

With that Bob says they will fix the wheels to which I stated that the wheels can't be fixed (annodized lip n welded 2 piece) but he said he'll try. Now I call back like Wednesday/Thursday (Yes. I had to call...great service my ****) and was told that the wheels can't be fixed (Deja vu anyone). I sit down with BOB on Friday to pick up my wheels and discuss a remedy. He asked me what I wanted to which I replied, I only want my car back in the same condition I brought it in as...no better.. no worse. The only possible solution was 2 new wheels. Seeing as I knew they couldn't be fixed from the get go, I started researching where I can find these wheels (limited edition RH Pro J8 SBC) after a bunch of emails to vendors and the importer DAZZ, no can do. Luckily KoreanGrl was bored at worked and helped me track down what appears to be the only set left in the country and the kicker is that of course they won't break up a set. I told all of this to BOB who stated they deal with plenty of rim guys and surely they can get it. I left the make/model/size etc...and went on my way. That was Sept 30th!!!

 

I waited about a week to call and left a message on Tuesday..questioning the status....no call back...Wednesday...no call back...Thursday (phones at ATL down all FCUKIN DAY..nice biz u run guys!!!) Friday...no call back....finally the following Tuesday or Monday was my final call and still no response.

Now I am sending a certified letter requesting a status and that I will be forwarding this letter to Infiniti Corporate, Better Business Bureau, and Consumer Affiars if I do not receive a response!

I sent the certified letter on a Saturday and they received it Monday. I got my signed receipt back on Tuesday late October/early November. NO RESPONSE!!

WHY would anyone have to go through this BS with a company!! Yeah they are quick to sell you the car, but they turn their back on you as soon as you leave the showroom! If I knew then (when I bought the car) what I know now, I would have purchased elsewhere with better service even if that meant paying a little more for the car!

This week (Nov 30) – I filed a complaint with the BBB. We’ll see where that leads but I may have to take more serious actions!!

To make matters worse, VINNYCG recently traded in his 03 for a new 05 which came with…..guess what….the same gouge in the front wheel that mine has! In addition, he just had an oil change there and they gouged it again!! Now let me ask all you smart peeps out there (in the tone of Joe Pesci in My Cousin Vinny)…is it possible, that 2 YUTES…YOUTHESSS hit the same curb or road debris to cause the same exact gouge in their wheels ORRRRRRRRRR is more likely that since the only thing they have in common is their dealership…that somehow the dealership screwed them up….PONDER THAT!!!

All I have to say is that ATLANTIC INFINITI is by far the worst run business I have ever seen and their business practices are deplorable! I wouldn’t reco my worst enemy go there! That’s how bad they are! And the biggest bunch of incompetent idiots I have ever dealt with!! I will say that both RICO and STACEY (service writers) were always helpful, however, I recently called Rico since BOB didn’t respond to my calls and I haven’t heard from him either. It is possible he is away or something so we shall see!

I apologize for the long post, but I feel so much better! Until I see the pics below that is!
Here is the first mess up:


Here is the passenger side front wheel damage. Unfortunately its tough to photograph the long rash portion of it!




Can anyone tell me WTF they did here??????

 

Amen!! Its soo funny because if you read Drew's story about the rims, I went through the same exact thing. I watched the guy bring it in service bay. I watched him back it in and out like 5x. I watched him get out of the car and go around and check on the particular rim. I watched him shrug to himself and proceed. Now I obviously couldn't see the damage from outside. I figured since they were nice enough to try to get me in and out as fast as they could, if there was a prob, they'd be honest and let me know. Well after the car came out, I went and checked the rim and sure enough there was a nice gauge, like the one the car came with only bigger. Fine. When I go in to discuss what do I hear?? "This is the way you brought the car etc.." Same exact thing as the post above. Now I bring a guaranteed 3 cars for service there not including other family that I have. I've always respected their business and not complained about anything. I've been a loyal customer and in loyal I mean bringing my car back for same problem like 5 times although its supposedly fixed. You would think they would say "hey we'll take care of you because we'd rather spend a lil and make things right than lose your business." Nope, so I signed off and left. I dunno they scratched factory rims...do I put on my 20 inch Iforged and give em a shot aagain..Probably not. Its a bit ridiculous and I hate having to put anyone on blast like that. But two people who have identical stories, thats ridiculous. Its not like the scratches are really the problem for me, but what the hell happend to principle... On a side note I'm excluding any negativity towards Rico for this simply because he's always done right by me. He wasn't there the day this happend and if he was would it change anything? I don't know but I'll give him the benefit of the doubt.

Anyhow as for their sales team. Its the total opposite. I definitely show a lot of love to the sales team at Atlantic. They definitely took care of me and my family really well. I'll always go to Atlantic as my first choice for purchasing and Infiniti vehicle than any other Infiniti dealer in NY. I have three vehicles through then and I can say that I got a great deal on all of them. If you need a car and a great price, get in touch with Danny Hall in sales. He'll handle the business.

-Vin

 

AMEN!!! I'm glad you finally posted. Geeeez.

Also, I would contact Infiniti Corporate and explain the whole situation too, send certified letter and CC the service department at Atlantic. Take them down, that is just not right!

Good luck! If you need any help, let me know.

 

yeah lets bring them down man. I am 100% down.Lets have a protest infront of AI, lets have a squad meet over there and bring the F***s down.

 

For starters...

ANYONE, who has had any type of problem (big or small) with Atlantic Infiniti and has NOT gotten it resolved, please contact the 'corporate office' of Infiniti by writing a letter to:

Infiniti Consumer Affairs
P.O. Box 191
Gardena, CA 90248
800.662.6200
9:00am - 6:00pm Eastern / Central Time
8:00am - 5:00pm Pacific Time

Please make sure to be as specific as possible (i.e. dates, times, names of people you spoke with, what was said, etc.). Please do this in a 'professional / appropriate' manner. It doesn't help to use foul language or call people names, etc., it doesn't help the situation at all. You can express yourself well by a good choice of words; you guys know what I mean by this.

Good luck!

 

drew, i m sorry you had to go thru this bullshlt. do what you have to do man. report them to corporate or call the bbb.(better businees bureau). personally i d hang their asses for the damage.if you wanna boycott them and protest in front of the dealership, i wouldn t have a problem coming from jerzee to help a friend out man. just make sure you get the courts permission and paperwork to allow us to do so.
tony

 

Drew, now you know why I refused to ever bring my car there. I recently had the pleasure of leaving my car with Smithtown's Competition Infiniti and couldn't be happier. The only problem was that my first loaner smelled like weed, so they gassed up another car, apologized and sent me on my merry way. No problems, no hassle, no damage and no attitude!

Even when I felt bad about bring my car back for the 4th time for the same noise, they took the time to locate and diagnose it, since conditions were ideal to hear them. But you definitely need the right service guy to look after you. I'd HIGHLY recommend Jan. He's really cool and takes care of your car.

FYI - it took 3 days to replace my tranny, including diagnosis, authorization time from corporate and receiving it for the install. When I was unhappy with the shifting, they sent me on the road with a tech and fixed the problem over night! They're that good.

Oh yeah, the women working there are the best lookin chicas I've seen in ANY dealership! Schit, I want to break my car just to have a reason to go back there!

 

Drew, you already heard my stand on it. Sorry to hear this problem hasn't been solved yet. I wish you lived closer so you could go and service your car at my dealership (Devan Infiniti of Fairfield) - it would have been a totally different experience (Re: my wheels story and the replacement of all 4 of them).

Hope your luck turns north real soon!

 

Sorry to hear what happened Drew. I knew once Able made the switch to Atlantic it wouldn't be the same. Back when it was Able Infiniti the place had class. The Tech's were awesome and the sales people were friendly. Once the whole atlantic and millenium monopoly of car dealerships bought them it was pretty obvious that the dealership would take a turn for the worst. The place lost all its class, its like walking into a Nissan dealership with sales people jumping all over you, and with a staff that doens't have a clue as to what they are doing. I went in for a new stereo, waited 3 weeks and they never ordered it. I will be complaining again to Infiniti.
I use Massapequa, so instead of driving the 10 minutes to Atlantic I drive the 25 minutes to them. They replaced my headunit in my car and they did excellent work. We can only hope they don't get bought over by the same guys...

 

never like them... sales sucks *** and I had to wait 3 hours for my first and last oil change there...

 

1 month after I bought from Able I got a letter syaing it's now ATLANTIC. I CRINGED!!! I should have run then!!!! I'm the dumbarse here!

 

hmmm.... the only service i went there was to get my headlight change..
(not under warrenty)
cost about 850-900 installed..after they changed it.then i asked if i can have my broken highlight back..the "fat dude" said no ~if i wanted bak i have to pay another 300 bucks for it....its about a year ago...it is right?
"OR the problem i had can be fix without changing the WHOLE UNIT" i dont know...

 

I thik what they did was they charged you the $$ and submitted it to Infinity for a warranty claim! Essentially they got paid twice!!! FRUCKING SCAMMERS!!!! I ******* HATE THEM HATE THEM HATE THEM!!!! Worst run business I have ever seen!!!

Cutiewolf-if you still have the receipt, I would call Infiniti Consumer Affairs and ask if they submitted a claim on a headlight. I doubt they can tell you, but you never know.