04 AT brakes
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From: PDX
Here's the text of the letter I received about the brake maintenance program.
Dear Infiniti G35 Owner:
Infiniti is committed to providing the highest levels of product quality and customer satisfaction. One of the many superior features of the award winning G35 is its excellent braking performance. This performance is due in part to advances in materials technology inherent in the brake pads on model year 2003 and 2004 G35 sedans and automatic transmission coupes. However, that superior performance can result in these customers sometimes experiencing greater brake wear than they may have experienced with other vehicles they previously owned or leased.
What Infiniti Will Do
To ensure the highest levels of customer satisfaction, Infiniti is launching a program to provide brake maintenance (as detailed below) on your G35 coupe for 3 years from the original in-service date or 36,000 miles on your odometer, whichever occurs first, at no charge to you. This program is only available through an Infiniti dealership.
For 2003 of 2004 Infiniti G35 sedans or automatic transmissions equipped G35 coupes, this brake maintenance program covers brake pad and/or brake rotor replacement (or turning as appropriate) performed by your Infiniti dealership (only) when required because of wear during the program period. This program applies for 3 years from the original in-service date or 36,000 miles on your odometer, whichever occurs first.
What You Should Do
This program covers brake pad or rotor replacement (or turning) found to be necessary when you present your G35 to an Infiniti dealer for normal vehicle maintenance. In addition, as noted in your Owner’s Manual, the disc brake pads have audible wear warnings. When a brake pad requires replacement, it will make a high pitched scraping sound when the vehicle is in motion, whether or not the brake pedal is depressed. Your Owner’s Manual advises you to have the brakes checked by an Infiniti dealer if you hear this sound. There will be no charge to you for the brake pad or rotor replacement (or turning) if found to be necessary due to wear. This maintenance service should take approximately 2 hours to complete, but you may have to leave your car for a longer period based upon dealer work schedules or parts availability.
If you previously had your brake pads or rotors replaced (or turned) during maintenance to you vehicle prior to your receipt of this letter, you may be eligible for reimbursement of those expenses. Please simply complete the attached form and provide us with proof of such brake maintenance and the amount paid, as well as proof of ownership.
With this program, Infiniti intends to reduce your overall ownership costs as you continue to enjoy your G35 and Infiniti’s Total Ownership Experience. If you have any additional questions, please contact your Infiniti dealer or you can contact Infiniti Consumer Affairs at 1-800-947-9115
Infiniti Division
Infiniti is committed to providing the highest levels of product quality and customer satisfaction. One of the many superior features of the award winning G35 is its excellent braking performance. This performance is due in part to advances in materials technology inherent in the brake pads on model year 2003 and 2004 G35 sedans and automatic transmission coupes. However, that superior performance can result in these customers sometimes experiencing greater brake wear than they may have experienced with other vehicles they previously owned or leased.
What Infiniti Will Do
To ensure the highest levels of customer satisfaction, Infiniti is launching a program to provide brake maintenance (as detailed below) on your G35 coupe for 3 years from the original in-service date or 36,000 miles on your odometer, whichever occurs first, at no charge to you. This program is only available through an Infiniti dealership.
For 2003 of 2004 Infiniti G35 sedans or automatic transmissions equipped G35 coupes, this brake maintenance program covers brake pad and/or brake rotor replacement (or turning as appropriate) performed by your Infiniti dealership (only) when required because of wear during the program period. This program applies for 3 years from the original in-service date or 36,000 miles on your odometer, whichever occurs first.
What You Should Do
This program covers brake pad or rotor replacement (or turning) found to be necessary when you present your G35 to an Infiniti dealer for normal vehicle maintenance. In addition, as noted in your Owner’s Manual, the disc brake pads have audible wear warnings. When a brake pad requires replacement, it will make a high pitched scraping sound when the vehicle is in motion, whether or not the brake pedal is depressed. Your Owner’s Manual advises you to have the brakes checked by an Infiniti dealer if you hear this sound. There will be no charge to you for the brake pad or rotor replacement (or turning) if found to be necessary due to wear. This maintenance service should take approximately 2 hours to complete, but you may have to leave your car for a longer period based upon dealer work schedules or parts availability.
If you previously had your brake pads or rotors replaced (or turned) during maintenance to you vehicle prior to your receipt of this letter, you may be eligible for reimbursement of those expenses. Please simply complete the attached form and provide us with proof of such brake maintenance and the amount paid, as well as proof of ownership.
With this program, Infiniti intends to reduce your overall ownership costs as you continue to enjoy your G35 and Infiniti’s Total Ownership Experience. If you have any additional questions, please contact your Infiniti dealer or you can contact Infiniti Consumer Affairs at 1-800-947-9115
Infiniti Division
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