Hi All,

My G was recently the local Infinit dealership (Infiniti of Raleigh) for a State Inspection, Oil Change, routine maintenance, etc...

The service guys lost my State Inspection card.

What would you do?

I've ordered a new one online. No big deal. 10$ and a few days wait for the duplicate copy to arrive. I just hope I don't need to present a valid registration in the meantime.

But seriously. I'm thinking about tearing them a new hole in the survey that will ultimately come.

I'm not mad that they lost it. These things happen. I'm not mad that I have to pay 10$ for a duplicate copy.

I'm mad because the Service Advisor has not once said sorry. Has not once offered any help. The Service Manager has mad it sound as if it was my fault.
If I have to show a registration in the next few days, and I can't produce a copy, then I can't tell you how mad I will be at those guys.

 

Don't know all the details but if it were me I'd make see the GM and explain the situation.

I like your attitude - people make mistakes, but it's how they take responsibility for them that makes the difference.

I had a problem with my dealer and I gave them a chance to solve it the right way. When they failed to meet my expectations I included a letter along with my survey when I sent it in.

What the dealer failed to achieve the corporate office corrected on the spot. I have the address in my Rolodex for future use should I need it.

 

The survey is for your opinions on how the dealt with your car. Just give them what you feel they deserve. If you think they treated you badly, reflect that on your survey. Honesty helps them help us. Well at least it might make them help us a little better...

 

Everyone makes mistakes, so don't go Jacko on them (nutz). Ask them politely for a free oil change.

 

Thanks for the thoughts guys. I'm not going to go ballistic (again as long as I don't have to present a valid registration in the meantime). To be honest if the simple words "I'm sorry we lost it" came out of just one of their mouths, then I wouldn't even be considering a ream job on the survey.

 

Bottom line, if you are unhappy with their performance, let them know........Customer service is key for return/repeat business.

Your 100% right, they/He/She should have had the courtesy to apologize for the error, and did something to compensate you for your inconvenience........I would have had them deduct the inspection cost or pay for the new registration.....


Don't Get MAD, Get even..........