Hi there...
I'm a "lurker" on your site and a member of the nissan family. I mainly read and search posts here cos i think the g's are fascinating autos. I was browsing my usual hangout (maxima.org) and came across a link to a sentra forum about stillen customer service...some of you may have already seen it but this is for those that havent and a reminder to those that have....i wouldnt like to see anyone else get burned by these guys and even though this might be an isolated event, you never know: it may be you next. Please make your judgements accordingly after going through the thread.
below is the link.

<a href="http://www.b15sentra.net/forums/showthread.php?s=&threadid=62712"> here</a>

xmfan

 

Write a nice letter to Steve Millen......don't use the phone. I am sure Steve would not want his customers treated that way. I've done business with Stillen in the past and have talked with upper management on several occassions eye to eye......sounds like your Stillen contacts there need a talking to regardless of "policy". There is such a thing as GooD Will compensation. No matter how much products are in demand, this sort of attitude will eventually kill a business.

 

i can see were stillen is comming from on that one. It is just a difficult situation he is in with the part only costing 1/3 of shipping.

 

actually i personally cannot see hwere stillen is coming from in this case....take for example: Sometime last year, I ordered some struts from tirerack. One of the struts they sent me was defective and I immediately called them up and explained in very polite words my dilemma of needing the car to go to houston within the next week. Well they apologised for the inconvenience, and next-day-air-ed a replacement to me without any charge AND requested that i leave the original strut out for a ups man to pick up sometime later. They obviously had an account with ups (like every other company does) even I, a consumer, have my own Ups account and ship stuff regularly, so i know how it works. It's sad that they could care less about a consumer's plight and obviously put the cost of shipping to them over him.

xmfan

 

Hey, take it for what it's worth, but I've been dealing off and on with Tire Rack for over 10 years. I can't count the number of tires I've bought from them. And they really are that kind of a straight, honest, let-us-make-it-right outfit. Call it The Midwest Ethic (or, call it real business ethics). And they've done similar stand up things "lophix" mentioned over the years with me when they made a mistake. Why do I keep going back? Because they try to do it right and when they (rarely) make a mistake, they still try to make it right!!!! Really simple, if you ask me.

By contrast, I've heard that "Stealin'" tag line for Stillen. I've also called them about their products about 6 months ago before getting my G35C. After about a minute, the guy (and I think it was Andrew, now that I think about it) said if I didn't give him my address to send a catalong, he was gonna hang up. I said, no, I just wanted some info on products for my future car. CLICK! The sob hung up!

This is how to gain new customers???? Well, pardon me, but not in a hundred years. Write to Steve Millen??? If he's so out of touch with his biz then he doesn't deserve to have one. Hell, I'm not even a customer and that's how bad they're treating me, and how to show me that I should WANT to become a customer?!!! What happens AFTER they get my money? No, no---first time, shame on you--- second time, shame on me.

Whenever someone mentions Stillen, I just recount my story. I either get nods of agreement or that puzzled look which says, hmmm, wonder if I'm next...

BONDg35c

 

Doesn't sound like I'm going to be buying from Stillen anytime soon. Even if I have to pay a little more for it, excellent customer service is very important to me.

 

well said bond...the more people that hear about their "ways" the better for us all.

xmfan