Originally Posted by chinee

Infiniti of Palm Beach... Jill Blaylock is a cool service advisor, a professional ... Bob Watson is truthful and fair, level-headed.... Roger Monk, a total idiot who lies and clearly has very little car mechanical knowledge, who thinks customers know less than he does, so figures he can fool us (me) with some fairy tale or the other, I truly believes he hates his job but doesn't know what else he can do. I had a run-in with the Svc Mgr, his style is deny, deny, deny... didn't even try to compromise with me on a brake issue I had.

Wait... they might send your car to Broward infiniti, not Schumacher. Hopefully there's a better bunch down south.

Also, since Infiniti is doing the mechanical repair... maybe you can get an Infiniti loaner???