I bought my new G about 12 days ago from a Salesman who was new to the brand and obviously didn't know some basic things about the car.

Example: I asked him during the test drive about the manual shift mode: "Yes you just push the shifter forward and you'll see the gear change on the dash in front of you. It will go up to number 4." Even I knew the thing was a 5 speed so I had to show him that it went to 5.

Anyway, when it came time for delivery he said "there are so many technical things about the car that we don't know so a Technical Rep will call you within 14 days and come out to your house to show you all of those things." At the time I thought it was BS, but didn't say anything because I'm perfectly able to read the manual.

I get the Infiniti survey today and they ask if the Delivery Checklist was complete so I want to tell them "No because the Salesman made up a story about a Technical Rep."

I may have been born at night, but it wasn't LAST night. There is no Technical Rep is there?

 

Yeah, my salesman said the same thing about having someone come to my house or I could bring my car back in to go over all the electronics and other stuff. He said they would contact me shortly after purchase. Sure enough maybe a week later I received a call from an Infiniti rep asking if I needed assistence with any features on my car. I said no but he said if anything comes up to call back they would make an appointment for me to come in and answer any questions. I thought this was great service on Infinitis part. No other company has offered this service to me, I put Infiniti right up there with Acura when it comes to owner satisfaction.

 

When I bought my coupe, the rep was at the dealer and went through everything with me before I left the lot. I ended up knowing more than her, and cut it short, but it was nice enough of them to do that. The rep is no BS story, but should have been done at the dealer. Then she contacted me 2 weeks later for a follow up to make sure everything was ok.

 

My experience was that the sales consultant that I dealt with at Infiniti of Memphis knew about everything in the car, from the things you can and can't do with the intelligent key, to the more basic how to check fluid levels, etc. He got out the delivery checklist, we walked outside to the delivery pavilion, and ticked off each item one-by-one together.

Speaking of the i-Key, he even gave me warnings to remove the extra keyfobs from the welcome package with the manuals, and called a few hours later to make sure I'd removed them from the car. I hadn't. He also called me about a week later to make sure everything was okay, and when he heard about some random problems I had he scheduled an appointment the first day I would be back in town, got a loaner, and got me in and out.

This is the same gent that, about a week before I was supposed to take delivery, gave me a heads up about the car having wood instead of aluminum, and when I expressed reluctance, gave me the wood package for free since I didn't want the sport package. Later that week on Thursday, he called again (I was in school in Oklahoma 400 miles away, flying in on Friday to complete this deal) to tell me that while they were prepping the car, he noticed some scratches on the windshield, and rather than replace it, he arranged a swap with another dealer in Texas and trailored the exact car I wanted in Friday afternoon since the first car wasn't the exact car I wanted anyway.

He also, during the demonstration drive of the car a month or so earlier, let me do all the fun things you'd never do to your own car, like donuts in parking lots, flooring it, slamming on the brakes, racing through office parks... that reminds me: Never EVER buy a demonstration or loaner vehicle from Infiniti of Memphis.

All in all, it was a really good experience from start to end. If you want to know who I dealt with in Memphis, send a PM.

~ Mike

 

Isn't the delivery checklist when you visually check over the car for any defects before you take delivery of it? I think that's different from when someone explains how to operate the radio, ac, wipers, etc.

When I bought my car, the salesman quickly went over the basics and I checked the car's condition. I can't remember if I was told that someone would come to my house. I'm sure they would of sent someone if I requested it.

After I bought the car, I received 3 calls from the dealer asking about my buying experience and if I had any questions. They were going to explain the features in details when I returned to the dealer to pick up my plates. However, I live far from the dealer so I had the plates mailed.

 

I show my customers everything down to how to put the alarm system into silent mode and how to roll down the windows with the remote. all infiniti sales consultants have to be certified and get graded on a survey. i know i do my deliveries perfectly and in a timely matter but i still get the customers that want more than that and i don't get the 100 or excellent grading i deserve. if you feel that you didn't deserve it then let the dealership hear you. i always make sure the car is clean and the customer is driving away knowing everything like he or she has owned the car forever.

 

The tech rep is known as the Infiniti reconnect rep. I have yet to see or hear from one but I can say this about the dealership I bought my G from.

After putting 300 miles on my car and had the chance to RTFM, read the freakin manual, to familiarize myself with the features I discoverd that a feature that made me decide on teh sedan was actually oly available on Automatic Sedans with Prem B or C package.

I called my salesman at Infiniti of Tampa we discussed the issue and he offered to let me come back to pick out a different car. Once you buy a car you have bought. there are no buyers remorse provisions in car deals.

This guy did not know the particulars about the car and as much as I tried to know before buying it some details were not fully understood and they were willing to take a new/used car back and let me pick out something that would have satisfied me.

I am 100% satisfied with the folks that sold me the car and now at 1700 miles I am totally in love with my original purchase.

 

Thanks for the replies guys.

I'm disappointed in the way the hand over of the car went, but the technical parts of the car I can figure out myself so it's not that big of a deal. I would bet that the Sales guy won't be with Infiniti for long. Like other cars I've purchased, he said that he recently moved there from selling something else.

If Infiniti is as interested in service quality as they say, the survey results should bring out the issues.