experience with grubbs performance
Originally Posted by WRAH
Come on Grubbs, I like you guys, but you can't charge a credit card before an item is shipped (leaves your hands). System or not, that's bad business, and against the law in some states.
Originally Posted by g35rcr
Alan nothing personal but honestly the parts department sucks ever since Tim and the rest of the staff left. You have no idea on any of the parts you try to sling. Where do you get off trying to charge someone a handling fee for coming to pick up an item in person to save shipping??? Anything to turn a buck is the policy there. The discount setup that Mark setup for me on my account there should still be honored but it isnt. Your customer service is non-existant much like the knowledge of the aftermarket/oem parts you try to sell.
There were some key people there, who really cared, but no more.
Lou
Originally Posted by Alan@grubbs
Here are just suggestions:
1. Understand the process and why it is the way it is. If it bothers you please do not place an order.
2. If you have a problem or concern we provide a toll free number for you to call that is good anywhere in the US or Canada, 888-447-8227.
3. We are not perfect! We make mistakes but if you will take the time to call we will resolve it immediately.
4. We will continue to offer Infiniti parts, Nismo parts, Performance parts, etc., and we will continue to provide exciting new products all at a discount.
1. Understand the process and why it is the way it is. If it bothers you please do not place an order.
2. If you have a problem or concern we provide a toll free number for you to call that is good anywhere in the US or Canada, 888-447-8227.
3. We are not perfect! We make mistakes but if you will take the time to call we will resolve it immediately.
4. We will continue to offer Infiniti parts, Nismo parts, Performance parts, etc., and we will continue to provide exciting new products all at a discount.
Hey Alan if you want to go off and attack customers how about you know more than the customer on the parts you try to sell at a high markup. Im sorry you knew jack when I came to pick up parts in the past and your courtesy is poor. If I didnt like the service guys there I would totally boycott grubbs. I hope you aren't trying to be the model spokesman of how all the other employees that represent grubbs.
Originally Posted by G35_TX
They are terrible no compared to what they use to be about 1.5 years ago. There prices are much higher than everythingg35 or the other vendors here now. 
Thanks for the input people.
Registered User
Joined: Aug 2005
Posts: 60
Likes: 0
From: Anchorage, AK
Originally Posted by WRAH
Come on Grubbs, I like you guys, but you can't charge a credit card before an item is shipped (leaves your hands). System or not, that's bad business, and against the law in some states.
Actually, lets turn this situation around. I worked for a company a few years ago that had never prepaid anyone and allowed all orders to be processed and then would call the customer to come get the part. In the long run, this said company ended up with $120,000 dollars worth of special order items that customer either refused to pick up or just didn't come get.
I too work at a dealership and I can tell you now, if the item is not a normally stocked item based on my parts database, the person will prepay. However if the item is normally stocked I usually make an exception based on the fact the part will sell easily.
If you have a problem with being billed for a Back order item, I'm sure you can just as easily call them and they will reverse the charge for you.
Final note....How come you don't just try and resolve this conflict directly with Grubbs rather than start a speculative topic about an easily resolved situation. A simple phone call could have prevented you from even being on this board making this topic, it kind of runs along the same lines as "why don't you just PM the user rather than make a new topic to get his/her attention". I know that just because my steak wasn't cooked medium well at the Outback, I wasn't going to come on here and slander them.
J
Florida G35 Club, Premier Member
iTrader: (12)
Joined: Aug 2005
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From: Universe.Milkyway.Solarsystem.Earth.NorthAmerica.USA.FL.Tampa
Originally Posted by absolutg
dealership or not, legal or not, GOOD business practice is to not charge your customer until you can furnish them with the product. plain and simple.
I was very suprised!
Joined: Nov 2005
Posts: 3,316
Likes: 1
From: SOCAL 626
Originally Posted by AKG35X
Actually, lets turn this situation around. I worked for a company a few years ago that had never prepaid anyone and allowed all orders to be processed and then would call the customer to come get the part. In the long run, this said company ended up with $120,000 dollars worth of special order items that customer either refused to pick up or just didn't come get.
I too work at a dealership and I can tell you now, if the item is not a normally stocked item based on my parts database, the person will prepay. However if the item is normally stocked I usually make an exception based on the fact the part will sell easily.
If you have a problem with being billed for a Back order item, I'm sure you can just as easily call them and they will reverse the charge for you.
Final note....How come you don't just try and resolve this conflict directly with Grubbs rather than start a speculative topic about an easily resolved situation. A simple phone call could have prevented you from even being on this board making this topic, it kind of runs along the same lines as "why don't you just PM the user rather than make a new topic to get his/her attention". I know that just because my steak wasn't cooked medium well at the Outback, I wasn't going to come on here and slander them.
J
I too work at a dealership and I can tell you now, if the item is not a normally stocked item based on my parts database, the person will prepay. However if the item is normally stocked I usually make an exception based on the fact the part will sell easily.
If you have a problem with being billed for a Back order item, I'm sure you can just as easily call them and they will reverse the charge for you.
Final note....How come you don't just try and resolve this conflict directly with Grubbs rather than start a speculative topic about an easily resolved situation. A simple phone call could have prevented you from even being on this board making this topic, it kind of runs along the same lines as "why don't you just PM the user rather than make a new topic to get his/her attention". I know that just because my steak wasn't cooked medium well at the Outback, I wasn't going to come on here and slander them.
J
Registered User
Joined: Aug 2005
Posts: 60
Likes: 0
From: Anchorage, AK
Originally Posted by az1anbeethoven
If you had read my post correctly, I was not trying to slander Grubbs in any way, I even stated that Alan was polite and emailed me regarding the situation. I started this thread to see if anybody had experience with Grubbs that had a back-order and approximately how long it took them to receive their items. So before you make any judgements on me, please read before you speak. Thanks
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
Originally Posted by escobar929
i never had a problem w/ grubbs until recent.
most likely wont order from them again
most likely wont order from them again
I called for a set of front and rear pads for my 05. They quoted me $80~ for the front and around the same for the rear.
Justin at everythingg35 got them for 40/30.
WRAH
Joined: Aug 2003
Posts: 5,708
Likes: 0
From: Columbus, OH (Area)
Originally Posted by AKG35X
I read everything you posted...if you actually look at my post you would realize that I quoted a different person and not you. I was basing most of my "judgements" on other posters. I'm just trying to shed the light on all the negative posters about how the system works and a different viewpoint of the business.
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
Or the state attorney general? Its illegal!
Now by agreeing to buy a special order item, and filing a quote, the buyers infomation can be stored until the item is in stock or shipped. Its aganst the law here in Ohio, like it or not.
I also said I liked grubbs infiniti. But this is bad business practice and just because thats the "way the system works" doesn't made it right.
I filed a complaint with BestBuy over something just like this and it was their story policy too. As a result my mine, and others complaints with the state, BestBuy no longer has a policy that breaks Ohio law.
but thanks for your perspective.
WRAH
Joined: Aug 2003
Posts: 5,708
Likes: 0
From: Columbus, OH (Area)
Originally Posted by AKG35X
I read everything you posted...if you actually look at my post you would realize that I quoted a different person and not you. I was basing most of my "judgements" on other posters. I'm just trying to shed the light on all the negative posters about how the system works and a different viewpoint of the business.
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
Registered User
Joined: Feb 2006
Posts: 64
Likes: 0
Originally Posted by AKG35X
I read everything you posted...if you actually look at my post you would realize that I quoted a different person and not you. I was basing most of my "judgements" on other posters. I'm just trying to shed the light on all the negative posters about how the system works and a different viewpoint of the business.
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
I understand your need for an ETA and realize what you said in your original post. I guess i'm just dissapointed in the fact that many vendors out there do practice good business, and get slander for many different things, no one is perfect and I hate to see the community start bashing a business...just makes them less likely to frequent our sites and offer up the nice deals etc.
J
actually I don't see this as bashing at all- just some honest feedback from customers. grubb's is a business and as a business it should take this as an impromptu customer satisfaction survey and look at ways to correct/better their practices to remain competitive in this very tight margined business. believe me- if grubb’s steps off the vendor train, there are many, many others waiting to fill the void.
with that said, people seem to be much more prone to offer negative feedback than positive and grubb’s probably has many thousands of very satisfied customers. they certainly are not going rip anybody off, but they should address how they charge for shipping if they are going to do mail order- a possible solution to this is to break off parts into a mail order business and get a mail order focused ordering and delivery system.
Guys
IMHO, Every since Danny Mayer left Grubbs, the place has gone to heck. New Cars, Parts, whatever. I have purchased stuff from them in the past (Jason). They were once great to work with. Now, I stay away from them. The Pioneers of G35 innovation - Great Customer Service, VPP Pricing for forum members, giving the straight scoop on modifications, and keeping us informed of announcements before they happened has ended. Grubbs is just another dealer now, albeit a very large one. Perhaps they don't need us anymore. I know, I don't need them.
This is not bashing, just an observation.
Lou
IMHO, Every since Danny Mayer left Grubbs, the place has gone to heck. New Cars, Parts, whatever. I have purchased stuff from them in the past (Jason). They were once great to work with. Now, I stay away from them. The Pioneers of G35 innovation - Great Customer Service, VPP Pricing for forum members, giving the straight scoop on modifications, and keeping us informed of announcements before they happened has ended. Grubbs is just another dealer now, albeit a very large one. Perhaps they don't need us anymore. I know, I don't need them.
This is not bashing, just an observation.
Lou