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Your in for a treat when you take your car to the dealer to get some defects fixed.
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. I asked why the two different time estimates, his response "Saturdays are very busy, so there are cars ahead of you, we gotta change the oil, and the wash takes some time too...you know sales people."
Complained to the fleet manager, he said "45 mins" went to the back said everything will be taken care of... an hour later, the service manager comes in, tells me it's ready to go. They changed my oil/filter, but no wash
. So, in and out the door took about 2hr 15 mins. The dealer I bought it from is 40 miles from where I live. So getting a simple oil change (not even synthetic...) took half my Saturday, put 80 miles on my car, 80 miles worth of gas, and come to find out that when I was leaving the dealer I only have 1 yr of free oil changes (the dealer promised me 2 years, a coffee mug, which I never got, and any/all parts at cost all as incentives for me to buy the car - I guess it's my fault for not getting it in writing). We never finished our conversation about the incentives, and the complaints that I had - I just said forget it and drove off. I doubt I'll be taking her in for service unless I really have to.
Anyways, in case some of you guys are interested. The dealer I went to uses Mobil 1 10w30, 5.2 quarts (synthetic available @ extra $). First oil change/service is free - which includes oil change, fluid checks, & carwash.
Please share your experiences.
Originally Posted by generalu
My first service trip to the dealer was very disappointing. I set an appointment and the guy who sold me the car told me "30 mins, in & out the door" - but when I pulled into the service lot, the service manager told me 1:45-2 hours . I asked why the two different time estimates, his response "Saturdays are very busy, so there are cars ahead of you, we gotta change the oil, and the wash takes some time too...you know sales people."Complained to the fleet manager, he said "45 mins" went to the back said everything will be taken care of... an hour later, the service manager comes in, tells me it's ready to go. They changed my oil/filter, but no wash
. So, in and out the door took about 2hr 15 mins. The dealer I bought it from is 40 miles from where I live. So getting a simple oil change (not even synthetic...) took half my Saturday, put 80 miles on my car, 80 miles worth of gas, and come to find out that when I was leaving the dealer I only have 1 yr of free oil changes (the dealer promised me 2 years, a coffee mug, which I never got, and any/all parts at cost all as incentives for me to buy the car - I guess it's my fault for not getting it in writing). We never finished our conversation about the incentives, and the complaints that I had - I just said forget it and drove off. I doubt I'll be taking her in for service unless I really have to.Anyways, in case some of you guys are interested. The dealer I went to uses Mobil 1 10w30, 5.2 quarts (synthetic available @ extra $). First oil change/service is free - which includes oil change, fluid checks, & carwash.
Please share your experiences.
Bring your own oil to the dealer. That will save you some $$$$.
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Or lay on your side and undo the ten 10mm bolts to the tray and one 18mm bolt on the oil pan and do the oil/filter change yourself in 20 minutes. I can access all the tray bolts even at the stock ride height on 350Z springs. The 2nd gen G35 sits quite a bit higher than mine so access should be easy. I can't believe the amount of time and money you guys waste at the dealership.Originally Posted by gspotter
Bring your own oil to the dealer. That will save you some $$$$.
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I'm fortunate enough to have a 3 car garage.. so oil changes and maintenance are easy for me to do. Many do not have a garage or a place to change their oil.. so they have to go to the dealer or someplace. It's more than just space.. you need the tools, drain pan.. etc.. give these people a break!Originally Posted by DaveB
Or lay on your side and undo the ten 10mm bolts to the tray and one 18mm bolt on the oil pan and do the oil/filter change yourself in 20 minutes. I can access all the tray bolts even at the stock ride height on 350Z springs. The 2nd gen G35 sits quite a bit higher than mine so access should be easy. I can't believe the amount of time and money you guys waste at the dealership.
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Originally Posted by gspotter
Bring your own oil to the dealer. That will save you some $$$$.
hahah. if we all want to save $ that way, we should be doing the oil change ourselves
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Originally Posted by jli
hahah. if we all want to save $ that way, we should be doing the oil change ourselves
The price the dealer charges for Mobil 1 synthetic is something like $10 a quart. I just buy it at Wal-Mart in a 5 quart jug and bring it to the dealer for the oil change. A lot of guys do this.
I could change the oil if I wanted, but I don't want to screw around with changing the oil myself and properly disposing of the used oil. I have a tight garage and I'm 6'3".
If you change the oil yourself while the car is under warranty, you have to prove to Nissan/Infiniti that it was changed at the proper interval if something happens where they could claim you didn't change the oil correctly and deny warranty.
I have an excellent, mod-friendly dealer which I enjoy visiting as well (Lokey Infiniti in Clearwater, FL).
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All it takes is a 10mm socket, 14mm socket, rachet, a $5 pan, and a couple empty milk jugs to change the oil. Any facility that sells oil is required by law to accept small quantities of used oil.Originally Posted by CarNutz
I'm fortunate enough to have a 3 car garage.. so oil changes and maintenance are easy for me to do. Many do not have a garage or a place to change their oil.. so they have to go to the dealer or someplace. It's more than just space.. you need the tools, drain pan.. etc.. give these people a break!
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All you need is reciepts for the oil and filter.Originally Posted by gspotter
If you change the oil yourself while the car is under warranty, you have to prove to Nissan/Infiniti that it was changed at the proper interval if something happens where they could claim you didn't change the oil correctly and deny warranty.
Waxer
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Actually it's only like 4 bolts. I did it myself. The first year model you have to remove like 10 bolts but they fix that with the '07. Very easy to do now.Originally Posted by robswid
Had my oil changed today at 1500 miles. Brought my own case of mobil1 5w-30 synthetic. Dealer charged $33 for labor, filter, and new drain plug washer. Asked them not to wash it and they put a DO NOT WASH SIGN in the window since I just washed and waxed. Overall, very uneventful. The $25 for labor seems reasonable since you have to remove like 10 bolts to remove the plastic cover. No ramps in the garage, getting to those backs bolts are difficult!