G35x complaint letter to Nissan
#17
04-27-2009, 04:54 PM
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#19
05-22-2009, 10:55 AM
the day it was bring in my old TL to trade in for my G37x, as i was rounding the exit ramp, i could see a crack creeping across my windshield. it was about 6 inches long. i parked the park and went to work for a couple of hours. at lunch. the crack was 18 inches. i dont recall having any rocks hit my windshield that morning. i was driving the car hard cuz i was trading it in that day lol.
#20
05-23-2009, 12:33 AM
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Sorry you are having problems.
The business letter should simply address the facts, briefly and concisely.
The matter of an unexplained window breakage does not probably constitute a manufacturing defect, unless you are able demonstrate that fact. Absence of a rational explanation does not, by default, lead to manufacturer liability.
The condition of tires may be viewed as a "wear and tear" issue unless it can be demonstrated that the tire failed as the result of manufacturer defect. The sensors are a safety/convenience feature but are unlikely to be accepted as a "fail-safe" warning system, especially in rapid deflation conditions.
The battery again falls into the "wear and tear" category unless it can be demonstrated that there was a manufacturing defect. My battery was two years old when it failed (only 4,000 miles on the clock) and I got a replacement, with the cost pro-rated.
The business letter should simply address the facts, briefly and concisely.
The matter of an unexplained window breakage does not probably constitute a manufacturing defect, unless you are able demonstrate that fact. Absence of a rational explanation does not, by default, lead to manufacturer liability.
The condition of tires may be viewed as a "wear and tear" issue unless it can be demonstrated that the tire failed as the result of manufacturer defect. The sensors are a safety/convenience feature but are unlikely to be accepted as a "fail-safe" warning system, especially in rapid deflation conditions.
The battery again falls into the "wear and tear" category unless it can be demonstrated that there was a manufacturing defect. My battery was two years old when it failed (only 4,000 miles on the clock) and I got a replacement, with the cost pro-rated.
#21
05-23-2009, 09:26 AM
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I sent the below letter to Nissan. Don't know yet if I lit a fire or if it will just get ignored.
Any advice?
Any advice?
Sirs,
You should know that I'm not very happy with my G35x. There are
several problems with the car and working through the dealer has been
less than satisfactory. This is my first Infinity, and it has had
more problems than any other new car I've owned.
The problems are:
The front window -- There is no rock chip and I don't believe I struck
anything. I parked the car in the sun for a couple of hours. When I
came back, there was an 18" crack right down the center, from the top
to under the rear view window mount to about the center of the window.
The dealer says he would be happy to fix it: $900 for the glass and
$200 for labor. I am convinced the window cracked because of latent
stresses from manufacturing and installation, not because of use. I
don't think I should have to eat the $1100 cost for this.
The tire pressure sensors -- A bit over a month ago, I heard some
minor thumping while taking the kids to school. The pressure warning
wasn't on, so I figured I must have picked up a piece of tar or
something. I dropped the kids off and got on the freeway to go to
work. The right rear tire shredded within a couple of miles. The tire
pressure warning never came on until the tire was actually missing. I
had the car towed to a Kaufman and picked up a new set of tires. The
tire pressure sensors are a safety feature that should actually work,
not just be a checklist item on the sales sheet. I think the dealer
should be be willing to test them and prove to me the are actually
working. Right now I can't trust those sensors.
The electrical system -- Last fall, I went out of town for a
week. When I got back, the car wouldn't start. The battery appeared to
be dead. I was stuck at the airport after a long trip. I was tired so
just I called AAA for a jump and ignored it. A couple of weeks ago we
left the car in the garage for a week and went on vacation. Again, the
car wouldn't start. I hooked up a battery charger, it read 5.6V, but
for some reason the battery wouldn't take a charge. This time I called
Infinity. When the tow truck driver came out, he was able to jump the
car instead of dragging it out of the garage. Dealer checked computer
codes and did a battery test, but didn't find any problems and
wouldn't change the battery.
Right now, I have to assume that if I take a trip for a week or more
the car won't start. That leaves me with either taking a shuttle to
the airport -- at $100 a pop plus the hassle, taking my wife's minivan
-- which she doesn't like, or assume I will have call somebody for a
jump or tow at the end of any business trip. None of these are
acceptable for any car, let alone a new luxury car.
Dealer up-sells -- I was unhappy with the service when the car was
towed into the dealer. I reminded them twice on the phone about the
air-bag recall, but they seem to have forgotten to do the test. They
didn't find anything wrong with the electrical, and I get the feeling
they didn't try hard to find anything. What I did get was a $500 15K
maintenance and a phone call. The service manager said that my tires
were badly feathered and I needed an alignment and new tires. I told
the service manager that the tires were less than a month old and the
last guys had already upsold me into an alignment. His response was
"You didn't do that here." I asked if the car really needs an
alignment every two weeks and the response was "I'll have to check on
that." I know times are tough on dealers, but when a new car needs to
be towed back to the dealer, I think the first order of business
should be to fix it -- not generate revenue. Also, if you are going
to do an up-sell, at least have it based losely on reality. The dealer
apparently looked at the computer, and decided that anybody doing a
15K maintence must have badly feathered tires and need an
alignment. Neither was remotely true for my car -- but nobody actually
looked at the car.
What I would like would be:
I like the power and handling of this car a lot. I appreciate the
styling and all of the cool toys in the tech package. You do
understand however that the G37 isn't currently at the top of my list
for my next car.
Sincerly --
You should know that I'm not very happy with my G35x. There are
several problems with the car and working through the dealer has been
less than satisfactory. This is my first Infinity, and it has had
more problems than any other new car I've owned.
The problems are:
The front window -- There is no rock chip and I don't believe I struck
anything. I parked the car in the sun for a couple of hours. When I
came back, there was an 18" crack right down the center, from the top
to under the rear view window mount to about the center of the window.
The dealer says he would be happy to fix it: $900 for the glass and
$200 for labor. I am convinced the window cracked because of latent
stresses from manufacturing and installation, not because of use. I
don't think I should have to eat the $1100 cost for this.
The tire pressure sensors -- A bit over a month ago, I heard some
minor thumping while taking the kids to school. The pressure warning
wasn't on, so I figured I must have picked up a piece of tar or
something. I dropped the kids off and got on the freeway to go to
work. The right rear tire shredded within a couple of miles. The tire
pressure warning never came on until the tire was actually missing. I
had the car towed to a Kaufman and picked up a new set of tires. The
tire pressure sensors are a safety feature that should actually work,
not just be a checklist item on the sales sheet. I think the dealer
should be be willing to test them and prove to me the are actually
working. Right now I can't trust those sensors.
The electrical system -- Last fall, I went out of town for a
week. When I got back, the car wouldn't start. The battery appeared to
be dead. I was stuck at the airport after a long trip. I was tired so
just I called AAA for a jump and ignored it. A couple of weeks ago we
left the car in the garage for a week and went on vacation. Again, the
car wouldn't start. I hooked up a battery charger, it read 5.6V, but
for some reason the battery wouldn't take a charge. This time I called
Infinity. When the tow truck driver came out, he was able to jump the
car instead of dragging it out of the garage. Dealer checked computer
codes and did a battery test, but didn't find any problems and
wouldn't change the battery.
Right now, I have to assume that if I take a trip for a week or more
the car won't start. That leaves me with either taking a shuttle to
the airport -- at $100 a pop plus the hassle, taking my wife's minivan
-- which she doesn't like, or assume I will have call somebody for a
jump or tow at the end of any business trip. None of these are
acceptable for any car, let alone a new luxury car.
Dealer up-sells -- I was unhappy with the service when the car was
towed into the dealer. I reminded them twice on the phone about the
air-bag recall, but they seem to have forgotten to do the test. They
didn't find anything wrong with the electrical, and I get the feeling
they didn't try hard to find anything. What I did get was a $500 15K
maintenance and a phone call. The service manager said that my tires
were badly feathered and I needed an alignment and new tires. I told
the service manager that the tires were less than a month old and the
last guys had already upsold me into an alignment. His response was
"You didn't do that here." I asked if the car really needs an
alignment every two weeks and the response was "I'll have to check on
that." I know times are tough on dealers, but when a new car needs to
be towed back to the dealer, I think the first order of business
should be to fix it -- not generate revenue. Also, if you are going
to do an up-sell, at least have it based losely on reality. The dealer
apparently looked at the computer, and decided that anybody doing a
15K maintence must have badly feathered tires and need an
alignment. Neither was remotely true for my car -- but nobody actually
looked at the car.
What I would like would be:
- A new window, or somebody to convince me that the window was actually hit (while sitting still in my work parking lot).
- Find and fix whatever is wrong with the electrical system.
- Somebody to convince me the tire pressure sensors actually work.
- Somebody to complete the air-bag recall maintenance.
I like the power and handling of this car a lot. I appreciate the
styling and all of the cool toys in the tech package. You do
understand however that the G37 isn't currently at the top of my list
for my next car.
Sincerly --
I'm just replying to the problem with the windshield. Same thing happened to me last summer in my 07 Nissan Altima. A 18 wheeler threw a little rock and hit the middle of the windshield. Didn't worry about because their was no chip/crack at that time. A couple days latter mine also started a line from the middle of the windshield. Believe me it got worse when leaving it parked at the gym for a couple of hours in the sun. I believe that is probably what happened to yours also. Just my .02
James
#22
05-23-2009, 12:43 PM
#23
05-25-2009, 10:19 PM
A few of us have the power drain/battery dead problem. My dealer said it is normal and that I should disconnect the battery after a week. My G is mostly a weekend car--I am not going to disconnect the battery every week! I ended up getting a battery float charger that I can connect without raising the hood. But I shouldn't have to do it! After 5 days, the voltage is seriously down but the car may or may not still start--definitely weak.
and +1 on this!!!!
I like the power and handling of this car a lot. I appreciate the
styling and all of the cool toys in the tech package. You do
understand however that the G37 isn't currently at the top of my list
for my next car.
Sincerly --
#24
06-01-2009, 09:23 PM
Join Date: Mar 2007
Location: Lawrenceville, GA
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Quick update. Seems like Nissan is blowing me off. They sent me an email with a reference number and asked for my phone number. Sent it to them and waited a couple of days. Didn't hear back. Called them in the 14th, spoke to an Emma Lancaster, the Atlanta area regional something or other. She said she was just about to call me. Said she wanted to call the dealer and would call me back in a few days. Waited two weeks and didn't hear anything. Called her number a couple of times and left voice mail. Haven't heard back.
Meanwhile, was out in California for a week. Needed to hook up a charger when I got back to get my car to start. The window crack has grown some more. Seems to want to carve out the top right quadrant of the window.
Shoulda boughta Honda.
Meanwhile, was out in California for a week. Needed to hook up a charger when I got back to get my car to start. The window crack has grown some more. Seems to want to carve out the top right quadrant of the window.
Shoulda boughta Honda.
#25
06-01-2009, 09:26 PM
Quick update. Seems like Nissan is blowing me off. They sent me an email with a reference number and asked for my phone number. Sent it to them and waited a couple of days. Didn't hear back. Called them in the 14th, spoke to an Emma Lancaster, the Atlanta area regional something or other. She said she was just about to call me. Said she wanted to call the dealer and would call me back in a few days. Waited two weeks and didn't hear anything. Called her number a couple of times and left voice mail. Haven't heard back.
Meanwhile, was out in California for a week. Needed to hook up a charger when I got back to get my car to start. The window crack has grown some more. Seems to want to carve out the top right quadrant of the window.
Shoulda boughta Honda.
Meanwhile, was out in California for a week. Needed to hook up a charger when I got back to get my car to start. The window crack has grown some more. Seems to want to carve out the top right quadrant of the window.
Shoulda boughta Honda.
#26
06-02-2009, 11:06 AM
Btw, I had a problem with a crack in my windshield. I called the dealer (and a company called the glass doctor) both quoted me like $700+ labor. I said forget that, and I called a shop who does auto body repair. (I.E. fixes cars after crashes). They probably do more volume than anyone else that even specializes in "car windshields". I called them and they quoted me $275 + tax (that is including labor). So there are replacement windshields out there that can be fixed really cheap. Yes they do use the "special" glues or whatever that don't interfere with radio signals etc... I've been driving with my new windshield for roughly 4 months now and I honestly can't (nor can anyone else) tell it's ever been replaced. My suggestion is to find a shop that can do this and avoid the dealer. (Also look for large volume full service shops). They had mine done in a day (needed to keep it in my garage overnight to let the glue dry). Don't most dealership outsource stuff like this?
#27
06-12-2009, 08:09 PM
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Update.
Told the wife that I'm taking the car in some place to get it fixed (not the dealer). She said "no way", called Nissan and yelled at them.
Emma called me a next day. She was upset. Said she called me on the 18th and got a message that my phone had been disconnected. The only number I've given them is my cell, which is the same number she just called on. I've been using this cell number for years and never heard a complaint about being disconnected before. Anyhow, Emma tells me to go to the dealer again.
Dealer finds a pinhole sized hole along the crack and says that is the impact point. They won't replace the windshield under warranty. Checks the electrical and decides the battery is low -- last month he said the battery was fine. They pro-rate and replaced the battery. Just $32 on my side.
Dealer says because I bought new tires somewhere else checking the pressure sensors will cost me. I said I had to buy new tires because the pressure sensors didn't work and I shredded a tire on the freeway. They agree to re-set the pressure sensors for free. I haven't checked to see if they actually work.
About the windshield -- Insurance said I have a $1000 deductible, so no help there. Dealer wants about $1000. Insurance company says to call Glass Doctor and ask for the insurance rate. I call Glass Doctor, they want $600. Mention insurance and the insurance rate is $620. Yep, it goes up. Tried glass.net. Lowest quote was $360. Went to the local body shop and it was $280 out the door. Sold! New windshield looks fine.
It's debatable whether the final result is fair, but this car has been more of a pain than fun. Probably no more Nissans for me.
Told the wife that I'm taking the car in some place to get it fixed (not the dealer). She said "no way", called Nissan and yelled at them.
Emma called me a next day. She was upset. Said she called me on the 18th and got a message that my phone had been disconnected. The only number I've given them is my cell, which is the same number she just called on. I've been using this cell number for years and never heard a complaint about being disconnected before. Anyhow, Emma tells me to go to the dealer again.
Dealer finds a pinhole sized hole along the crack and says that is the impact point. They won't replace the windshield under warranty. Checks the electrical and decides the battery is low -- last month he said the battery was fine. They pro-rate and replaced the battery. Just $32 on my side.
Dealer says because I bought new tires somewhere else checking the pressure sensors will cost me. I said I had to buy new tires because the pressure sensors didn't work and I shredded a tire on the freeway. They agree to re-set the pressure sensors for free. I haven't checked to see if they actually work.
About the windshield -- Insurance said I have a $1000 deductible, so no help there. Dealer wants about $1000. Insurance company says to call Glass Doctor and ask for the insurance rate. I call Glass Doctor, they want $600. Mention insurance and the insurance rate is $620. Yep, it goes up. Tried glass.net. Lowest quote was $360. Went to the local body shop and it was $280 out the door. Sold! New windshield looks fine.
It's debatable whether the final result is fair, but this car has been more of a pain than fun. Probably no more Nissans for me.
#28
06-22-2009, 03:13 AM
#30
06-22-2009, 03:39 PM
