Do not do business with Harte Infiniti (hartford)
#20
Harte Infiniti is Committed to Customer Service
Harte Infiniti of Hartford did look at this customer's vehicle. The customer reported vibrations at the time he brought it in. Our service manager, Dennis Pisco, showed him where the wheels were bent. Customer gets his work done at another facility and mentioned that the other facility was working with him on the issue. Harte Infiniti does clean all our customer's vehicles, however, they share a driveway with the car wash facility, so there is no way the vehicle was affected by any issues with the driveway.
In terms of seeing vehicles on milkcrates, Harte Infiniti houses our Collision Center and those vehicles are awaiting repair in our Body Shop.
Please feel free to contact Harte Infiniti or myself should you have any issues with any of our Infiniti dealerships.
Erin Touponse
Director of Communications
Harte Auto Group
erint@harteautogroup.com
In terms of seeing vehicles on milkcrates, Harte Infiniti houses our Collision Center and those vehicles are awaiting repair in our Body Shop.
Please feel free to contact Harte Infiniti or myself should you have any issues with any of our Infiniti dealerships.
Erin Touponse
Director of Communications
Harte Auto Group
erint@harteautogroup.com
#21
Harte Infiniti of Hartford did look at this customer's vehicle. The customer reported vibrations at the time he brought it in. Our service manager, Dennis Pisco, showed him where the wheels were bent. Customer gets his work done at another facility and mentioned that the other facility was working with him on the issue. Harte Infiniti does clean all our customer's vehicles, however, they share a driveway with the car wash facility, so there is no way the vehicle was affected by any issues with the driveway.
In terms of seeing vehicles on milkcrates, Harte Infiniti houses our Collision Center and those vehicles are awaiting repair in our Body Shop.
Please feel free to contact Harte Infiniti or myself should you have any issues with any of our Infiniti dealerships.
Erin Touponse
Director of Communications
Harte Auto Group
erint@harteautogroup.com
In terms of seeing vehicles on milkcrates, Harte Infiniti houses our Collision Center and those vehicles are awaiting repair in our Body Shop.
Please feel free to contact Harte Infiniti or myself should you have any issues with any of our Infiniti dealerships.
Erin Touponse
Director of Communications
Harte Auto Group
erint@harteautogroup.com
#22
Putting vehicles on milk crates is certainly not common practice for Harte Infiniti or any other dealership for that matter. I agree that it doesn't look presentable and we are trying to work on addressing that. The reason these vehicles are on crates is due to a rash of tire theft, not poor driving.
Happy Holidays,
Erin
Happy Holidays,
Erin
#23
I did not intend for this to be a personal attack on the manager. The service manager was helpful in trying to assist me. Based on the recommendations by the technicians at the dealership, I went back to the retailer who I purchased the tires from and received a free balancing. After this did not remedy my original issue, I returned to the dealership to have my car looked at once again.
Before having service, the car was fine, and immediately following service, there was a noticable vibration. I dont know if it can be simplified any further.
Before having service, the car was fine, and immediately following service, there was a noticable vibration. I dont know if it can be simplified any further.
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