I just had my car serviced (30k service) at Infiniti of Pleasanton and I have to say, what an experience. This is the first time I’ve had the car serviced outside of Oakland Infiniti and I am sad to say that I didn’t purchase my car from Pleasanton.

At Pleasanton the people are friendly and not pompous like at Oakland, they take the time to explain issues and go the extra mile to provide customer service… Let me clarify by saying that at Oakland Infiniti the internet sales guy (Jamie) and the sales manager that sold my car to me were excellent, but they left shortly after my purchase. I also just learned that Oakland Infiniti isn’t under the same ownership (Hendrick) as Pleasanton Infiniti?

Example of Pleasanton’s stellar customer service: After I passed 22k, I started to hear this clicking noise from the clutch right after it fully engaged. This would happen 7/10 shifts. At Oakland, they just joyrided my car with the stereo on (how do I know this? I get back into the car after a service and my radio is on to some hiphop station, I sure wish I spied on them.. I just hope they didn’t f*ck up my car too much) I bring my car in for the 30k service at Pleasanton and Clint doesn’t try to sell me on additional service, just takes the time to process my car. I explain my clutch noise and he goes for a ride with me, while servicing the car they can’t recreate the issue and ask me to come back to test ride with a mechanic. Mechanic hears the issue and they replace the entire clutch assembly after finding a warped spring. Seeing the level of quality, I had them detail my car as well. I couldn’t be happier.

Anyhow, just wanted to share my two Bay Area dealer experiences. I’ve never purchased a car from the same dealership, but after the service I’ve received… if the level of service maintains, I can see myself purchasing my next car from this dealership.

 

Good to hear there are good dealerships in the bay area. My experience at Peninsula Infiniti was horrible and I do not recommend that anyone goes there for service.

 

Oakland Infiniti is garbage.

 

i like pleasanton infiniti too!

 

I know that Oakland changed ownership lately, but I have never gone back after the change. I know that before the change, their customer service was stellar. Is it really bad now? I usually take my car to Concord, and have not received anything less than perfect service from them.

 

Good thread. I'm always paranoid about dealerships.

I have a weird clicking noise when my car is cold since Santa Cruz that someone should look at.
I figure I'll break down and do the headlight recall at the same time.

 

i know gia had a bad experience with peninsula infiniti; however, i've had really good experiences there. i've been bringing my car there for servicing since day one and have a really good rapport with brian reidy. got both axle clicks fixed, got a new rear view mirror(rattle), fuel gauge thingy fixed, two driver side window motor replaced, etc. when i got my 2nd driver's side window regulator replaced, i literally had 2 days left on my warranty. yeah, dealers cost more but if your car is under warranty, it's better to have it serviced there for peace of mind....plus everything is documented.

 

+1 for Inifiniti of Pleasanton. Bought my car there at a good price. The service writers and warranty work is excellent. I brought the car in for a cruise control surge but they couldn't reproduce. I get a call from the same service writer a month later saying there is a new TSB and to bring it on in. Nice follow up.

 

+2 for Pleasanton. I took my car there for almost all the warranty work, when it was under warranty way back when.

Good people, good service. Was never disappointed once.

 

I dunno man. Maybe its because of my age? I know Kris didn't get good service there either. However, Andy seems to get good service. And I also dealt with Brian Reidy.

 

+1 for Pleasanton too. Bought my G there. While my salesperson wasn't exactly the greatest, we got a good deal.

Service on the other hand has been great. I've dealt with all three of the service advisors Dan E., Michael T. and Amit P. and they have been nothing short of accommodating and helpful. I had them warranty work on some squeaks, but other than that it's been nothing but service and oil changes. (the 07 loaners are a great perk too)

 

I have taken my Car there for everything..All my mods, details, etc..Amit/Dan/Clint/Mike...you can go down the line...those guys are great..Pleasanton, by far is the best service dept. in the bay area..Just to let you know my cousin has told me that both Penisula and Oakland service depts. take our cars out to lunch instead of the loaners..that is some bull****

 

I believe that, for the most part, the dealerships are all the same. At times, we may set our expectations too high and set ourselves up for a big disappointment.

 

don't buy car at frontier infiniti.. but do service there.. they good

 

gotta agree with the guy above... frontier infiniti is terrible when it comes to buying the car. i bought mine and have had my headunit fixed by peninsula without any problems even with a modified interior.