ok.... so I'm not trying bad mouth anyone here, but I have my doubts about Beshoff.... Before this incident... I had nothing but good things to say about them.

My warranty was about to run out....
So I had brought my car in for a TSB fix on the driver seat making some squeaking noise... they had to order the part.. had to wait a few days.. not a big deal.... parts came in, they replaced the part... got a call from the service advisor, the recliner switch wasn't not working when they put back the seat... had to wait a few more days for that part to come in... ok, no problem... got the car back, driver seat working fine... but they did not put seat back correctly... plastic part next to the seatbelt latch was sticking out... supposed to be tucked under the leather....( i didn't realize this till a few days later) i didn't make a big deal out of that, asked them to fix it the next time i went in for an oil change.... they did not do it.... ok.. so i'm a little bit upset, but not a huge problem, so i let it go.

a few weeks later, i had a passenger in my car, and tried to recline the seat... it was not working... my warranty has just ran out do to mileage. (DOH).

brought my car in for them to look at... they "diagnosed" it and said that the recliner switch needs to be replaced, but it only comes in a kit which cost a couple thousand dollars!!!!! has to do something with the airbag sensor.... really? its just a switch.... my car was 2k miles over warranty, and they say they couldn't do anything under warranty. for 2000 bux, i can live with it not working......


SO, one day I was cleaning my car, and i noticed a cable sticking out in the back of the passenger seat...... I thought to myself... "why is this unplugged? I never touched any cable here... or even know there was a cable here...." I plugged the cable back in.... and guess what???? my recliner switch is working again!!!!!!


Was this an honest mistake? Did the Tech not check the cable as part of their trouble shooting? or they wanted to make money off of me since my car is out of warranty?

I really don't know what to think of them anymore....

 

Im going to go out on a limb here and say that the tech eff'd up and didn't do his/her job thoroughly.

Beshoff always goes far and out of their way for the G/Z community, I doubt they would throw it all away over a switch.

You should e-mail/call Brian to clear it up...

 

hmm...

 

The big question here is..... how did it get unplugged?

 

Not sure how the switch is positioned but maybe during a car wash the vacuum snagged on it. Im sure it clips in, check it to see if it easily pulls apart.

Either way, hope it all gets sorted out for you and Beshoff. I just don't want to believe that they would scam their customers.

 

the connector is behind the leather and there's a clip on it.

 

oh snaps... Well, then Brian owes you an explanation...

 

someone has to remove that clip there is no way it will just come out. its actually takes alot of pressure to take the clips out.

 

If they were troubleshooting, maybe they took apart the "good" one to figure out what was wrong with the bad? Then they forgot to redo the test one?
I've never had a problem with Beshoff.

 

David,

How are you? I trust you had a wonderful Holiday Season.

Hmm . . . From the sounds of it, it appears to be a big mistake on Beshoff's end. There is no excuse for what happened.

Needless to say, Beshoff has tried very hard to embrace the G community. Having said that, I seriously doubt that they would jeopardize their standing in the community and attempt to pull the wool over your eyes, in a manner of speaking.

On a final note, I was pleased to read that you did eventually find what was causing the issue.

 

Fini,

Based on your post it appears that our technician misdiagnosed the problem and an apology is in order. If the problem is not intermittent and we simply did not identify that the unit was unplugged, then this is a serious misdiagnosis that requires further investigation.

On the subject of ethics I can say categorically that this is a honest mistake, inexcusable, but honest. We have been serving the serving the Bay Area community since Nov 2008. In this short time we have earned the trust and respect on a lot of G35driver.com and MyG37.com forum members. We have received literally pages of forum posts providing positive testimonials and in comparison with any other dealer, it would not be far fetched for us to claim that no other Northern California Infiniti dealer has earned the quantity and advocacy level of posts as Beshoff.

That said, it would be reckless for us trade our hard earned reputation and our future business for a short sighted sale founded in dishonesty. Everything that we do, from our business mission, to our community involvement stands to support this statement.

Since our business launch I have met with many forum members and take pride in their support of our young business. While I accept that no business can be everything to everybody, we strive to be responsive, appreciative and competitive. We welcome suggestions and actively seek out problems so that I can evaluate what can be done to improve our practices or achieve higher customer satisfaction. I have found the best evidence of the character of a business is their response at the moment they face customer dissatisfaction or recognizing their error. I have not had the oppotunity to discusse your concerns with you in person as my first awareness your concern is this thread, but would certainly welcome to opportunity to make things right.

 

Everyone makes mistakes now and then. I'm sure if you had paid for the repair, they would have found the cable unplugged and voided the transaction completely. Sorry it caused you so much trouble, but I agree with what Brian has said above.

 

Yes. It can happen to the best of us. No one is perfect 100% of time. We're only human, not Borg.

 

I thought we were in the matrix. Back on topic. Apology was made. No harm done. Honest mistake. Happens every now and then. At least it works now.

 

One honest mistake won't keep me out of Beshoff Infiniti. I still have their lic plate frame and decal on my car window, not because they look nice, but because I love their customer service.
I have been in different Infiniti dealerhips, and the first thing they have asked me were what mods I have done on my G, and have literally threaten me on voiding my waranties. It's like WTF?? I have an Infiniti, not a Hyundai, where is the customer service? I never get that on an MBenz dealership. I don't spend thousands of dollars to mod my car, then to trash it.
But Brian is totally different. This guy understand us, and whoever has met this guy will know that this guy is NOT a sneaky bastard.
Next time you go back to Beshoff, go to Joey Tipton.