Northern California San Francisco, Oakland, Sacramento, San Jose, Pleasanton, etc.

Infiniti Oakland Service Sucks! Denied Warranty on Oil Filter!

Thread Tools
 
Search this Thread
 
Rate Thread
 
  #16  
Old 02-21-2006, 09:01 PM
CPV356MT's Avatar
Registered User
Thread Starter
Join Date: Feb 2006
Location: Emeryville, California
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Thanks for the links.

In regards to my specific case, I have spoken with Infiniti Corporate and they are much better do deal with. In fact I think Oakland Infiniti is just stupid - the 2003 G35 Service Manual's specifically states that Genuine Nissan or "equivalent" oil filters are ok. Here's some pics. I have also included the spark plug removal, because I think it is utterly ridiculous that the tech did not make the effort to remove TEN BOLTS (the passenger side sparkplugs can be accessed w/o removing the intake) and blamed his laziness on "bad torquing of the bolts".



 
  #17  
Old 02-21-2006, 09:22 PM
BuckeyeG's Avatar
Registered User
iTrader: (6)
Join Date: Jan 2006
Posts: 2,123
Received 3 Likes on 3 Posts
I think after i talked to corprate i would of taken it back to Oakland and told them that they said that they are full of s*** and they are awareof the issues with them.But good luck with the fix and hopefull itis something that can be easily resolved
 
  #18  
Old 02-21-2006, 09:29 PM
CPV356MT's Avatar
Registered User
Thread Starter
Join Date: Feb 2006
Location: Emeryville, California
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
Yeah, but I'm taking it elsewhere. Based on their tech's unwillingness to even do a basic compression test + their tech's misdiagnoses of a simple (but serious) problem, I wouldn't trust them to replace an entire engine or anything of that nature on my vehicle. Imagine them cutting corners on a job like that!
 
  #19  
Old 02-22-2006, 11:35 AM
denverinfiniti's Avatar
Registered User
iTrader: (1)
Join Date: Oct 2004
Location: Aurora CO
Posts: 304
Received 2 Likes on 2 Posts
Thats a buch of BS! We get cars in ALL the time with aftermarket filters. I would defiantely call infiniti on this one.
 
  #20  
Old 02-22-2006, 11:47 AM
Ray Finkel's Avatar
Registered User
Join Date: Oct 2005
Posts: 213
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by denverinfiniti
Thats a buch of BS! We get cars in ALL the time with aftermarket filters. I would defiantely call infiniti on this one.
That's good to know. But about the synthetic oil, should I not tell my dealer about me using synthetic? I will do all maintenance that I can but am hearing that Infiniti wants proof that maintenance is performed (I'm using Mobil 1 and saved my receipts). Is there a list of things the warranty covers, like brake pads? I thought I saw that somewhere on here. I'm nearing 30K and need to look into what is "scheduled."
 
  #21  
Old 02-22-2006, 05:02 PM
CPV356MT's Avatar
Registered User
Thread Starter
Join Date: Feb 2006
Location: Emeryville, California
Posts: 13
Likes: 0
Received 0 Likes on 0 Posts
I'll wait to see what happens on the synthetic. I own both the 350Z and G35 service manuals, and both of them say nothing about synthetic, just that the oil is 5w/30 or 10w/30 and API (American Petroleum Industry) certified - which Mobil 1 is.
 
  #22  
Old 02-27-2006, 11:41 AM
Texasscout's Avatar
Registered User
iTrader: (11)
Join Date: Feb 2005
Location: South Texas
Posts: 35,605
Received 2,116 Likes on 1,768 Posts
I get my oil changed at a local "quick change" place, however, I provide the filter (M1) and use M1 oil. Keep us posted.
 
  #23  
Old 02-27-2006, 05:11 PM
Destro's Avatar
Registered User
Join Date: Dec 2005
Location: COCKBLOCKVILLE
Posts: 1,462
Likes: 0
Received 0 Likes on 0 Posts
It's good that you talked with Consumer Affairs, they will contact the dealer about it. And yes, you can do your own oil changes or take it to the quick lube places without voiding your warranty, you do not have to take it to Infiniti. They have to PROVE the oil filter or oil caused the problem (yeah right). And, they did do warranty work on your lights, that means you will be receiving a customer service survey in the mail. Make sure you anally fist-f*ck them as hard as you can! Trust me, they hate that, and it costs the service writers bonus money. You should also write a letter to that General Manager of the dealer, while your at it, the BBB as well.
 
Related Topics
Thread
Thread Starter
Forum
Replies
Last Post
tiguy99
G35 Cars
15
03-01-2016 11:42 AM
derres
G35 Cars
3
08-28-2015 03:27 PM
Gookiecrunch
G35 Sedan V35 2003-06
37
08-19-2015 12:00 PM
ClwMike
G35 Sedan V35 2003-06
7
07-23-2015 12:55 PM



You have already rated this thread Rating: Thread Rating: 0 votes,  average.

Quick Reply: Infiniti Oakland Service Sucks! Denied Warranty on Oil Filter!



All times are GMT -4. The time now is 06:58 PM.