So... my serpentine belt gave out.

  #46  
Old 01-29-2019, 12:18 PM
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"They" ? You mean a dealer, not Infiniti. Dealers aren't Infiniti, they are private businesses. Many dealers probably still promote oil changes every 3000 miles or 3 months. Or, they charge $110 to change the air filters after Nissan spent time and money making the air filters very serviceable, even for the most non-mechanical person around.
 
  #47  
Old 01-29-2019, 12:31 PM
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Originally Posted by Hall Stevenson View Post
"They" ? You mean a dealer, not Infiniti. Dealers aren't Infiniti, they are private businesses. Many dealers probably still promote oil changes every 3000 miles or 3 months. Or, they charge $110 to change the air filters after Nissan spent time and money making the air filters very serviceable, even for the most non-mechanical person around.
I'm referring to the Infiniti dealer
 
  #48  
Old 01-29-2019, 05:08 PM
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Almost all dealers - doesn't matter the brand - do up-selling like that. At many dealers, the service writers actually work on commission so the more work they sell, the more they make. I'm surprised that the automakers don't put a stop to that. Sure, they make some money on the parts that are needed but the bulk is almost always going to be labor, which the automaker sees none of. It also makes the vehicle seem more expensive too as it "needs costly repairs".
 
  #49  
Old 01-29-2019, 09:00 PM
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I would have never learned anything about my car if it weren't for the dealer. After one bad visit to them I started learning and fixing things my own, with the help of this site of course. That's how it goes. Been going to Nissan just for parts since then and they are more than happy to help. Sadly the closest Infiniti and Nissan is under the same ownership so I drive the extra miles to the next Nissan. I'm surprised the automaker doesn't step in and control it also since almost all the money is made from the service department. Just one bad experience will put a bad taste in someone's mouth forever. Nissan will look into certain situations at a dealer if a complaint is made, but it's always the managers word vs yours.
 
  #50  
Old 01-29-2019, 09:05 PM
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Problem is, they're trying to sell things 50-100k miles too early. Makes the car seem unreliable and expensive to the average customer
 
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