Nothing to worry to about, Eric will get back to you.

 

eek missed this thread

sorry guys these past few weeks have left me not really active on the forum. But just send us a message or leave us a message via voicemail and we'll call you back almost asap!

but yes everythings shipped =)

 

i had problem with shipping too with baus auto a month ago. but its all taken care of, he gave me compensation. afterall, he is a good guy. nothing to be worried about.

 

bought this a month and a half ago and only had it for 1week before i had to send it out be lights weren't working, fogging up and wiring was all screwed up....waited 3.5 weeks to get it back.. wiring was supposed to be done, convertors was suppose to be replaced and resealing of the lenses also.. ! spent a bunch of money on this set up and suppose to get refund for return shipping to get it fixed and haven't talk to Eric in a few weeks. Been dodging me bc he know he's SCREWING me... i know some of you all are friends with Eric but be honest on how you think he's been treating me.....

 

^So that is how they looked before you sent them to BAUS and you haven't received them back yet?

If anyone has an issue getting a hold of a vendor please let someone on the staff know, most are responsive when they receive a PM from a staff member.

 

no, i sent them back bc it was fogging up, wiring was wrong, and one of the halos and projectors stopped working so i sent them back to get fixed. 3.5 weeks later i get them back looking like this. I also haven't even tested them out yet bc they came to me damaged. who knows what else is wrong with them???? I'm really worried that this ON GOING ISSUE will NOT be RESOLVED since ive been trying to contact Eric for weeks. Ive been real patient but recently lost my cool and started thread bombing his unprofessionalism. He also owes me money for getting them shipped out there to him.... NO RESPONSE. my lawyer told me to send him an email demanding him to comply and if still no reply to go ahead and follow thru with the next step of legal action.... all i want is this to get things done right... I'm not asking for much, i just need them fixed or refunded if he doesn't want to deal with me as a customer anymore.. I've spent $1000+ on this headlight set up and they are crap. i really don't understand why I'm pretty much getting the cold shoulder and being treated as if a 1000 dollar purchase is not a big enough deal for him to address. THIS IS TOTALLY UNFAIR. definitely feel disrespected in every way possible.. I've respected him enough to where i never downed his customer service once and even backed him up on a few occasions but i went ahead and deleted them... I truly feel helpless in this situation and feel as if the only way to go is filing a legal suit against him and thats something I'm TRULLY trying to avoid.

Marcus, thanks you for being straight up with me because i get the feeling most of everyone on the forums back him up as if he's never wronged anybody. I've heard Eric knows some of he staff members personally and i hope that this situation isn't JADED bc of that. I know I'm no big shot on here but I'm really just trying to be heard and for people to understand that money I've spent is hard earned honest money. Ive been asking every one on the various threads where or who i can contact about this situation and you are the ONLY ONE that has mentioned about PMing a staff member. Now if you can please send me a link to a staff member, walk me through, or give me a name of a staff member i can contact i would greatly appreciate it. I really need to have this issue resolved as quickly as possible.

thanks again Marcus.

 

Sorry to hear you are going through this man. I have already alerted Eric to your post and I expect him to follow up soon. A couple people on the staff do know Eric but trust me we don't turn a blind eye to this kind of stuff.

 

THANKS YOU VERY MUCH MARCUS.

What is the next step if he still has not addressed this issue?

This is a very serious issue to me enough for me to lose sleep about... $1000 isn't easy to save up. Thank you for understanding, it is really good to know that there is some type of Guidance on the forums... thats why i RECENTLY became a PREMIUM MEMBER.

 

UPDATE:

Eric called me today got everything situated... i told him i was blowing him up on the forum and said a bunch of nasty sh*t about him. hahaha.. he said didn't really care and doesn't take it personally bc he UNDERSTANDS my point of View. So, I apologized and thanked him for eventually getting back to me... FINALLY!!!! geez I'm glad MARCUS (thank you Marcus) called it to his attention or else i don't think he would of responded... so i just learned that if a vendor does not respond the best thing to do is contact a STAFF MEMBER thru PM bc they are more responsive to get the situation addressed to the vendor.

Eric told me he hasn't been at the office or been on the G35forum lately so thats why he hasn't responded... all that matters is that Eric is helping me resolve this issue and this product is getting done correctly like as it should... Don't get me wrong for a while i did not believe this issue was ever going to get resolved....... but everything is good for now and plan to continue business with him as long as all the communication and complications issue don't reoccur.

Thank you guys for hearing my out on this... it is greatly appreciated.

 

Ding ding ding! We have a winner!

This is in-fact the best practice regardless of who the vendor may be.

If you don't get a response from a vendor after a reasonable amount of time, PM a staff member... honestly, it doesn't even matter all that much which staff member you PM, because we'll bring up the issue to the rest of the staff anyway.

Once we're alerted to a problem, we'll pursue a solution, after all, that's a lot of the reason we're here.

Thanks for posting an update, and don't forget to let us know how everything turns out.

 

that would of been the very first thing if i had known this was an option... lol. instead i post bombed on various threads. Im very happy that it paid off and got the issue addressed. And TRUST ME, I will absolutely post UPDATES on the status and outcome of this situation.. THANKS GOODNESS for staff members!! THANK YOU!!