anyone here experiend "good service" from infinity of montclair ? i'm thinking about take my car there for the next service.thanks

 

I took my car to Montclair for her first service, and the experience was not good. I printed out a list of items for them to perform, and they neglected EVERYTHING after item #2. Here was the list I gave them:

1. Oil Change

2. Please inspect front-right tire: there is a nail in it.

3. Please inspect per Service Bulletin 03028: Car drifts to the right

4. Please inspect driver’s side windshield wipers: it is noisy

5. Please inspect engine per Engine Recall

6. Please inspect brakes under new warranty parameters

7. Body Control Module Customization Preferences:
 Reprogram Headlamp Illumination delay to Mode 2:
No Delay (lights turn off immediately)
 Reprogram Hazard and Horn Reminder to Mode 4:
Lock = 2 flash, 0 horn /// Unlock = 1 flash, 0 horn

So now I have to take my car back and have them do the other stuff.

Oh, when I called to set the appointment, I asked for a loaner. They confirmed I would have one. I double-checked at the end of the call, "So I will have a loaner, right?" "Yes," he said.

So I show up for my appointment, and of course, they did not have a loaner ready for me. They had to send me to Enterprise, and I ended up getting a Pontiac Grand Am. Infiniti paid for it, but I did not like the way the whole thing was handled.

Tinman, if you end up going to Montclair, please let me know how it goes.

Thanks,
jimmy



2003.5 G35 Sedan 6MT Brilliant Silver on Graphite
Premium/Aero/Sport/Tints/Factory Chrome Rims

 

thanks for the info jimmy.it'll a while b4 my next service.just got the first oil change at riverside infiniti,not too happy there.that's why i want to try else where next time...

 

I bought my G there and that went ok.... So far for service I have had my oil changned there and they wash my car when ever I feel like it. I am waiting for the to order some sillicon that they say will fix the rattle I have in the passerger door. I dont think I will work but ill humor them for now. I did get a loaner FX35 when I had work being done though.... I give em a B- for now.

 

I bought my G there too...all my experiences with them were just fine. Can't complain.

Stephanie
2003 G35C Premium Brilliant Silver
w/ Willow Leather/Bose/Nav./Delphi XM Radio

 

I didn't buy my car there, but I've taken my qx4 & my cpe there to have the there brakes fixed on my qx4, & just a normal service for the cpe, they fixed the oil streak on the cpe, when I took it to where I bought it & they couldn't. So I give them a B* also. could of been better of corse, but I'll go back.