im friggin pissed man. i mean things could always be worse but my experience with john @ wheelsdirectonline has been disgusting. I called to place an order for a set of Donz Montana a couple weeks ago and he told me the wheels will be made to fit my sedan. i made it CLEAR to him i wanted a 40 offset or higher meaning 42 or so on my rears and he knew that when i ordered. the wheels arrived but the rear offsets were 38's (WTF). so i had the tires mounted on them anyway...they stick out like hell and my fenders basically sat on my tires!! anyone with 40 offsets can only imagine what a 38's would be like on a sedan. the wheels would have to be like \

Ive tried resolving this with john over the past couple weeks giving him more than enough simple solutions and time while being respectful.

solution 1: have donz send me 2 rear wheels with the correct offsets with a pre-paid shipping return label and refund me for mounting tires since it was their fault.

solution 2: have donz send me 2 rear wheels with the correct offsets with a pre-paid shipping return label (i'd pay for unmounting & remounting tires)

solution 3: (TODAY) ill pay to have tires unmounted and wheels shipped back to donz and wheelsdirectonline only cover shipping back to me =/

john wasnt willing to help me out AT ALL!

The solution i have came up with is to list the wheel/tires for sale so keep ur eyes open for em!

 

damn what aholes... they should work with you to resolve the problem.

 

alex man that really sucks. they should have definately done something for you.

not to be the a$$hole here but if you really think of you it that it only a 4mm difference between a +38 and a +42 you could easily just run a little bit more camber then you were or raise the back of the car up some.

i know i wouldnt want to raise my car, so i will prolly just run more camber with my new setup (20 9.5 +10 20 11 +10).

 

Man they keep messing up, their banner should be taken off the site.

 

Can't you file a dispute?

 

you should have never mounted the tires knowing they were wrong offsets.

 

i mounted them because they said they would fit on my sedan!! and they might with the wheels tucked in like \ but im not about going through a set of tires every month! F that! that 4mm makes a hella difference!

 

yeah that sux bro, this is the second or third story about them sucking a$$ i've heard in the last month or so

 

damn! ive been havin the worst luck modding my car lately man, almost makes me feel like its my fault these people suck!

 

Call your Bank or Cerdit Card Company, He will def swing his *** into gear!

 

So you knew the offset was +38 before you mounted? And they told you it would fit your sedan, but you knew that they wouldn't and still mounted the tires. I think solution 3 would be most amicable in this case if you knew the offset they sent you was wrong to begin with.

But if you didn't know the offset they sent, and they said it would fit then solution 2 would be most amicable.

 

+1. I have been hearing so many horror stories from WheelsDirectOnline.com.

I will make sure to stay far far away from them.

 

what do u work for wheelsdirect or somethin? when i received the wheels i called them and asked about the 38 offsets and they said they would fit my sedan b4 i mounted the tires...they are still telling me that a 38 will fit which is why they wont help me out!!

 

no, i was just considering what sounds fair.

sucks that they say they fit when you put them on and clearly don't. you should send them a picture, maybe then they will get it. either way, i'm not sayin it's your fault. i think they should exchange your wheels regardless. i hope it works out for you.

there have been several threads describing their horrible customer service the past month or so. the admins should contact the vendor and see if they can help out the forum members.

 

Hey I got your email and sent you a reply sorry about your less than pleasant experience.

Good luck!