I hope WORK Wheels USA doesn't screw me over...
#1
04-03-2009, 04:42 PM
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I hope WORK Wheels USA doesn't screw me over...
EDIT: RavSpec helped me resolve the problem. See post #4. RavSpec FTW.
I ordered a set of WORK T1S's through RavSpec (an authorized WORK Wheels dealer) in early January. The wheels took a boat ride from the WORK Wheels factory in Japan to WORK Wheels USA in So Cal and then shipped to my local tire shop where tires were waiting to be mounted. The wheels arrived yesterday and then a problem occured. Here's a copy of the email I sent RavSpec.
Everything was delivered today to the tire shop as expected, but there is a big problem. As you know, I ordered 20x8.5 ET 25 for the fronts. However, I was sent 20x8.5 ET 38!!!! Unfortunately, this mistake was not discovered until the tires/wheels were mounted and the car lowered back to the ground. I saw how tucked-in the fronts were and I immediately knew something was wrong. I then checked the Work Wheels box and it said 20x8.5 ET 38. I also then looked at the stickers that are affixed to the wheels and they, too, say 20X8.5 ET 38. Attached hereto are photos that I took of one of the boxes and of the wheel stickers.
I would have immediately dismounted the wheels/tires and put my old wheels back on, if not for the fact that I had ALREADY sold my old wheels. I had advertised my old wheels for sale on Craigslist and on G35driver.com weeks ago in hopes of setting up a deal in advance. So, a local buyer met me at the tire shop today and had ALREADY left with my old wheels as the Work wheels/tires were being mounted.
As for the rears (20x10.0 ET 45), they were sent correctly.
Anyway, please advise ASAP. We definitely need a resolution to this problem. I definitely should not be held accountable in any way for this mistake. Now I'm thinking, was I sent someone else's wheels and likewise, were my wheels sent to someone else?
RavSpec has been on the phone and emailing with WORK Wheels USA on my behalf. As you can guess, WORK Wheels USA is arguing that the tires/rims were mounted. While that is true, it is WORK Wheels responsiblity to check the order before it goes out. Also, it's always the buyer's assumption that he will get the item that was paid for, so why should a buyer have to double-check? If I had ordered the wrong size, then that would be my fault, but as you can see, this problem would have never occured in the first place if not for WORK Wheel USA's negligence.
Here's a copy of a follow-up email I sent to RavSpec, which reiterates some of the points I have made so far.
WORK better not try to screw me over and say that the wheels should have been checked before signing for them because 1) I had the wheels delivered directly to the tire shop for convenience sake and it's not the tire shop's responsibility to check the items, 2) it is always assumed by the buyer that he will be receiving the exact item that he paid for, and most importantly, 3) it is WORK's responsibility to check the invoice before shipping them out. This issue would not have occured, if not for negligence on WORK's part.
Anyway, let's hope this get resolved in a timely and reasonable manner. I can already forsee the cost and time associated with remounting another two wheels and with shipping the incorrect wheels back to WORK.
If anything, WORK Wheels shoud just consider the wheels defective (a "defect in offset", so to speak) and replace them under warrantee w/the CORRECT ones that I ORDERED and PAID for. Also, if they can't sell the wheels as new, they should still take them back, and resell them at some discount. I'm sure WORK Wheels has a way to make them look brand new again, seeing how they are a large wheel manufacturer.
They should own up to their mistake instead of screwing a customer over.
Let's see how this plays out.
I ordered a set of WORK T1S's through RavSpec (an authorized WORK Wheels dealer) in early January. The wheels took a boat ride from the WORK Wheels factory in Japan to WORK Wheels USA in So Cal and then shipped to my local tire shop where tires were waiting to be mounted. The wheels arrived yesterday and then a problem occured. Here's a copy of the email I sent RavSpec.
Everything was delivered today to the tire shop as expected, but there is a big problem. As you know, I ordered 20x8.5 ET 25 for the fronts. However, I was sent 20x8.5 ET 38!!!! Unfortunately, this mistake was not discovered until the tires/wheels were mounted and the car lowered back to the ground. I saw how tucked-in the fronts were and I immediately knew something was wrong. I then checked the Work Wheels box and it said 20x8.5 ET 38. I also then looked at the stickers that are affixed to the wheels and they, too, say 20X8.5 ET 38. Attached hereto are photos that I took of one of the boxes and of the wheel stickers.
I would have immediately dismounted the wheels/tires and put my old wheels back on, if not for the fact that I had ALREADY sold my old wheels. I had advertised my old wheels for sale on Craigslist and on G35driver.com weeks ago in hopes of setting up a deal in advance. So, a local buyer met me at the tire shop today and had ALREADY left with my old wheels as the Work wheels/tires were being mounted.
As for the rears (20x10.0 ET 45), they were sent correctly.
Anyway, please advise ASAP. We definitely need a resolution to this problem. I definitely should not be held accountable in any way for this mistake. Now I'm thinking, was I sent someone else's wheels and likewise, were my wheels sent to someone else?
RavSpec has been on the phone and emailing with WORK Wheels USA on my behalf. As you can guess, WORK Wheels USA is arguing that the tires/rims were mounted. While that is true, it is WORK Wheels responsiblity to check the order before it goes out. Also, it's always the buyer's assumption that he will get the item that was paid for, so why should a buyer have to double-check? If I had ordered the wrong size, then that would be my fault, but as you can see, this problem would have never occured in the first place if not for WORK Wheel USA's negligence.
Here's a copy of a follow-up email I sent to RavSpec, which reiterates some of the points I have made so far.
WORK better not try to screw me over and say that the wheels should have been checked before signing for them because 1) I had the wheels delivered directly to the tire shop for convenience sake and it's not the tire shop's responsibility to check the items, 2) it is always assumed by the buyer that he will be receiving the exact item that he paid for, and most importantly, 3) it is WORK's responsibility to check the invoice before shipping them out. This issue would not have occured, if not for negligence on WORK's part.
Anyway, let's hope this get resolved in a timely and reasonable manner. I can already forsee the cost and time associated with remounting another two wheels and with shipping the incorrect wheels back to WORK.
If anything, WORK Wheels shoud just consider the wheels defective (a "defect in offset", so to speak) and replace them under warrantee w/the CORRECT ones that I ORDERED and PAID for. Also, if they can't sell the wheels as new, they should still take them back, and resell them at some discount. I'm sure WORK Wheels has a way to make them look brand new again, seeing how they are a large wheel manufacturer.
They should own up to their mistake instead of screwing a customer over. Let's see how this plays out.
Last edited by CalsonicVQ; 04-03-2009 at 11:52 PM.
#2
04-03-2009, 04:57 PM
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#4
04-03-2009, 05:13 PM
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RavSpec just sent me this email.
This issue has truly upset me, I have been emailing back and forth with WORK Wheels USA to get this resolved. WORK would have been able to replace these wheels at no extra cost as long as tires had not been mounted. But since you already mounted tires on them, the best I could work out with them was, $145.23 extra your cost, to replace the wheels, that includes shipping of the new wheels once they arrive in to the US and the cost to return the 2 front that you have now.
My initial reaction was WTF, WORK Wheels want me to pay to fix a problem that happened because of their mistake?! So I called RavSpec and guess what, RavSpec has agreed to cover the extra cost! Thank you very much RavSpec for standing behind your customers!
RavSpec also informed me that this was not a case of my wheels getting shipped to another customer nor a case where RavSpec submitted a wrong order; WORK Wheels actually manufactured the INCORRECT offset! How messed up is that?! They manufacture the incorrect offset, ship me these incorrect wheels, and expect me to pay?! That is completely wrong on so many levels.
Man, I'm not even going to ask to recover the cost of remounting the two wheels when they arrive...in what, another 3 long months?
. But nevertheless, thank you very much again RavSpec for taking care of your customers. 
This issue has truly upset me, I have been emailing back and forth with WORK Wheels USA to get this resolved. WORK would have been able to replace these wheels at no extra cost as long as tires had not been mounted. But since you already mounted tires on them, the best I could work out with them was, $145.23 extra your cost, to replace the wheels, that includes shipping of the new wheels once they arrive in to the US and the cost to return the 2 front that you have now.
My initial reaction was WTF, WORK Wheels want me to pay to fix a problem that happened because of their mistake?! So I called RavSpec and guess what, RavSpec has agreed to cover the extra cost! Thank you very much RavSpec for standing behind your customers!
RavSpec also informed me that this was not a case of my wheels getting shipped to another customer nor a case where RavSpec submitted a wrong order; WORK Wheels actually manufactured the INCORRECT offset! How messed up is that?! They manufacture the incorrect offset, ship me these incorrect wheels, and expect me to pay?! That is completely wrong on so many levels.
Man, I'm not even going to ask to recover the cost of remounting the two wheels when they arrive...in what, another 3 long months?
. But nevertheless, thank you very much again RavSpec for taking care of your customers.
Last edited by CalsonicVQ; 04-03-2009 at 06:02 PM.
#5
04-03-2009, 05:15 PM
#6
04-03-2009, 05:19 PM
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I know the rears are okay because 1) the boxes and the wheel stickers on the two rear wheels say exactly what I ordered, and 2) they look exactly like how I expected.
Last edited by CalsonicVQ; 04-03-2009 at 06:04 PM.
#7
04-03-2009, 05:20 PM
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#12
04-03-2009, 07:38 PM
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^No need, he got it resolved. RAVSPEC FTW
If you didnt mount it you would most likely gotten everything covered for free, and plus air freight shipment. I tripled checked my offsets before i mounted mine and I got everything taken cared of. I was patient and calm. Things resolved in 2 weeks. Air freighted and fresh.
Regardless, they have had issues with T1S orders, on about 5 different people that I know including myself. So a lesson for future orders, please double and triple check ur offsets before mounting them. BTW at least they got the color and size right haha. Trust me, Ralph and I got stories
If you didnt mount it you would most likely gotten everything covered for free, and plus air freight shipment. I tripled checked my offsets before i mounted mine and I got everything taken cared of. I was patient and calm. Things resolved in 2 weeks. Air freighted and fresh.
Regardless, they have had issues with T1S orders, on about 5 different people that I know including myself. So a lesson for future orders, please double and triple check ur offsets before mounting them. BTW at least they got the color and size right haha. Trust me, Ralph and I got stories
#13
04-03-2009, 07:58 PM
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I know about Ralph's story - the Chris, Aun, and F1 story right?
Yes, in the future, I'll certainly double check all wheel specs before mounting tires. And I hope WORK learns to double check orders before starting the manufacturing process and before shipment.
Your issue was resolved in 2 weeks? You mean to say WORK Wheels manufactured new wheels and had them to you in 2 weeks via air freight with nothing out of your pocket?
Yes, in the future, I'll certainly double check all wheel specs before mounting tires. And I hope WORK learns to double check orders before starting the manufacturing process and before shipment.
Your issue was resolved in 2 weeks? You mean to say WORK Wheels manufactured new wheels and had them to you in 2 weeks via air freight with nothing out of your pocket?
#14
04-03-2009, 08:19 PM
