Stoptech Customer Service...AWESOME!
Joined: Feb 2004
Posts: 1,819
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From: CA
G35 6MT
Stoptech Customer Service...AWESOME!
i had a really pleasant experience with Stoptech customer service (again), but thought i would actually post it up for others to see. it's really hard to find something like that in an actual manufacturer. it's hard enough to find shops that take the time to answer your questions and lead you in the right direction (like Z1), but to see a manufacturer do the same is astonishing!
i contacted them (by e-mail) about a bleed screw that may be faulty. not more than a day later, a rep contacted me and also forwarded my e-mail to the quality assurance manager, who then contacted the sales department to get me some new bleeders! this all happened in ONE day! a couple of days later, new bleeders arrived and they are still keeping in touch with me to make sure the problem went away. they asked for the faulty bleeder back so they could see what was going on with it.
i'm very happy with their customer service. it's too bad that service like this isn't more prominent in our industry. it seems everyone else just got complacent. anyway, just a rant about niceness
...
disclaimer - i don't work for stoptech nor Z1, so take what i say as my opinion.
i contacted them (by e-mail) about a bleed screw that may be faulty. not more than a day later, a rep contacted me and also forwarded my e-mail to the quality assurance manager, who then contacted the sales department to get me some new bleeders! this all happened in ONE day! a couple of days later, new bleeders arrived and they are still keeping in touch with me to make sure the problem went away. they asked for the faulty bleeder back so they could see what was going on with it.
i'm very happy with their customer service. it's too bad that service like this isn't more prominent in our industry. it seems everyone else just got complacent. anyway, just a rant about niceness
...disclaimer - i don't work for stoptech nor Z1, so take what i say as my opinion.
Glad to hear Nick. I've been very pleased with the service and tech support I've received from StopTech. Rotora is the exact opposite. Sh1tty customer service. Rotora FTMFL!
Last edited by k67p67; Apr 17, 2008 at 04:42 PM.
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