Ripped off by dealer! (almost)
#16
I've found a real drop in quality of service since I moved from Ken Shaw Lexus to Dixie Infiniti. Its really night and day on everything from reception staff and facilities to the attitude of the service manager. Since I have a 2006 I haven't had a lot of work, but the one minor "rattle" in my dash "somewhere" has never been fixed after 3 visits and a promised call when the Infiniti rep from head office was in the dealership never materialized even though they promised to do it three seperate times...
OS
OS
#17
I've had the same issue with dealers trying to pull a quick one. I had a burnt out fog and when I took her in for service at guelph they charged me 40 bucks to replace it. Not even thinking I just walked away but then went through my warranty to find out that it was covered, everything is untill 100,000km. I emailed the service manager and she also did say it may have been human error, give me a break.
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