Hey guys I took my car to Woodbridge Infiniti last week because my seat belts weren't retracting all the way up, they fixed it however when i was leaving i noticed when i opened the door, the inside lights (map lights) weren't working, including the door lights, and the ring around the ignition.

I went back in and they told me that I would have to come in next week...so basically I went in today and they told me that they would have to charge me 100 bucks run a diagnosis, i tried to argue that it was working perfectly fine an hour ago before they fixed the seat belts, but because my warranty is done they are trying to charge me, I caused a scene saying "worst stealership ever, etc..." Is there anything I can do? I checked the fuses and they are fine.

 

Sounds pretty cheezy of them, since you were there already for repairs....

 

+1.....

Talk to the owner and explain the problem.

C.

 

That's brutal, I can't even begin to imagine how pissed I would be. I'd definitely be talking to the manager/owner about it.

After reading countless horror stories from various members about their dealerships, I am very thankful that my local Nissan dealership treats me like a king. I know all of the salesman and service guys by first name and their service is excellent. Even getting my replacement grille through O'Regans Infiniti in Halifax was a breeze and my experience with them has been nothing but top notch. I know Deane really speaks highly of them as well. I guess I am fortunate to be blessed with two great dealerships.

I just don't understand how dealerships treat their customers like **** and expect them to return for repeat business.

 

bang on....
I just don't get it either.

 

+1

Operating a car dealership with a total customer service driven mentality today is a must. It's the small edge a store can have when consumers have so many other options out there.

I see the good and bad ones here from dealing with them on a regular basis.

Sorry to hear your problem GCoupe. G/L getting good service and the problem fixed.

 

LOL... I'm sure you've had some behind the scenes eye openers.

 

They do suck, I was there the other day, trying to buy a 08 g35x (for cash), they were only offering 2k off of the MSRP. They didnt budge so i walked. lol

 

It actually hasn't been too bad. IMHO most dealers don't deserve a bad rep. They pay their bills on time too.

 

Wish I gad a little more of that...

 

Yeah, I'm fortunate there.

 

60-90 is the norm pmnt in our industry now...
& of course suppliers are looking for 30.

 

hehe.. which industry isn't this a norm?

it's sad when u have to call someone like molson's or galderma and ask where the f#$@ is the damn cheque ?

 

Yeah, that's too bad. I've got one client who monkeys around a tiny bit averaging about 45 days but most are 30 days. I work him to the edge of losing them. LOL. I've got a couple that are 10 days or less.

My suppliers range from 15 to 30 days.

 

Woodbridge Infiniti? Do you mean Alta Infiniti? I always thought they are on the good side.