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Are you happy with your local stealer?

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Old Jul 15, 2008 | 09:00 PM
  #16  
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Originally Posted by Garnet Canuck
+1, I've been VERY satisfied with O'Regan's in Halifax....they've actually exceeded my expectations. It's a good thing too Deane, because like you mentioned, our next closest Dealership is over 800 KMs away.

You must have 3-400km to get here.
 
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Old Jul 15, 2008 | 09:34 PM
  #17  
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Originally Posted by RBull
You must have 3-400km to get here.
LOL, true enough Deane. IIRC, it's a good 400 KMs for me just to get to O'Regans.
 
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Old Jul 15, 2008 | 09:36 PM
  #18  
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Originally Posted by Garnet Canuck
LOL, true enough Deane. IIRC, it's a good 400 KMs for me just to get to O'Regans.
How close is the Honda dealer
 
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Old Jul 15, 2008 | 09:42 PM
  #19  
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Originally Posted by InTgr8r
How close is the Honda dealer
Hahaha, it's only 10 cruizin' with the top down minutes away Ian.
 
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Old Jul 15, 2008 | 09:48 PM
  #20  
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Originally Posted by Garnet Canuck
Hahaha, it's only 10 cruizin' with the top down minutes away Ian.
OT but did you get to check out the Honda last weekend.
 
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Old Jul 15, 2008 | 10:15 PM
  #21  
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Originally Posted by GEE35X
OT but did you get to check out the Honda last weekend.
Yes I did Wayne. I PM'd Ian about it today and sent him some pics I took. It had some minor flaws I didn't like, but otherwise it was in great shape and performed flawlessly. I am still thinking about it and have to call the owner this week. I just can't seem to come to a decision......or at least I haven't yet.
 
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Old Jul 15, 2008 | 10:42 PM
  #22  
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Guelph Infiniti consistent 8 out of 10. I try to stay away though. Who the f knows
 
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Old Jul 15, 2008 | 11:39 PM
  #23  
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From: Coquitlam, BC
Originally Posted by canucklehead
Morrey is terrible. I remember dealing with one of their moron service reps, Justin I think. He tried to sell on all kinds of BS. One time he said they had replaced my fuel filter "like they always do" during a routine service. I told him that the filter is a NON-SERVICE item, as stipulated in the manual. He looked baffled, went to "talk to someone", came back and said I was correct and they had not replaced it. I then asked him how many people had been charged for the phantom service. He had no response. Another time he tried to charge me for a bottle of washer fluid, but I had just filled it up that morning. I tore another strip off him for that one too...

Try Autowest in the Richmond Automall. They have been great so far, they are relatively new and are looking to build a client list. They did a bunch of warranty work for me after my first visit: new transmission & clutch and a few other items. (this was work that Morrey said was not cause for concern and they would not cover the warranty)
Here's my experience with Morrey: my G overheated back in Feb so I took it to Morrey and they replaced the radiator under warranty. Approx 2 mts later, right before the warranty was due to expire I took the car to them for an oil change and paid an extra $90 for a so-called full inspection. They told me everything was in perfect shape. At that time I had also noticed cracks in the headlight housing so they said they can fix it later even after warranty expires... Just one week after the inspection my car overheated again (I was in Vancouver near NCIX trying to pick up a new laptop). I pulled over and phoned Infiniti Canada and they called a tow truck and told him to take the car to Regency on Burrard. We got there only to find out that Regency had moved to North Van!! WTF is this crap???

Anyways, Reg told me that the radiator fan and motor had to be replaced for +$1000. I argued that 1) the warranty had just expired, 2) I had just paid $90 for full inspection, and 3) the rad was replaced under warranty by Morrey 2 mts ago. They said talk to Morrey. I talked with them they said talk to Infiniti Canada, then I was referred to Inf NA, then again to Inf Canada, then back to Morrey,... This cycle continued for 2 freakin' weeks until I really got pissed and went straight to Morrey service mgr (Dan) and explained everything to him. He said he'll have to talk to his rep and will let me know of the out come within 5 bus days. I called him after 4 days to get an update and this is what I was told: "I am doing you a favor and I would appreciate it if you stopped calling my office every day." How ******* rude can you get??? That was my first time calling him, and it was my right to get an update. Anyways, long story short he didn't call back and when I eventually called him up he said that they can't do anything because the warranty was expired.

Did I mention that my headlights were never replaced? Yeah... so STAY THE HELL AWAY and spread the word please!!! These guys don't deserve to represent Infiniti.

p.s> when I did the full inspection they said my front pads had only 2 mm left. Later on I inspected them myself and found out that they had at least 3.5 mm on them.

p.s 2> last year they replaced my Mercedes' cracked windshield and did a REALLY crappy job. Sealing was terrible and the interior was a mess.
 
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Old Jul 15, 2008 | 11:48 PM
  #24  
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^ why am i not suprised by your story. they are the worst dealer i have dealt with.

terrible story. you should check your receipt from the rad replacement. every repair work i have ever had done at a dealer always comes with a 1 year warranty on parts, but not necessarily labour.

even if your infiniti bumper to bumper warranty has elapsed, the rad replacement warranty should be good for 1 year. check it out...

all we can do is spread the gospel and hope that declining business forces Morrey to change their policies...
 
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Old Jul 16, 2008 | 12:36 AM
  #25  
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From: Coquitlam, BC
Originally Posted by canucklehead
^ why am i not suprised by your story. they are the worst dealer i have dealt with.

terrible story. you should check your receipt from the rad replacement. every repair work i have ever had done at a dealer always comes with a 1 year warranty on parts, but not necessarily labour.

even if your infiniti bumper to bumper warranty has elapsed, the rad replacement warranty should be good for 1 year. check it out...

all we can do is spread the gospel and hope that declining business forces Morrey to change their policies...
They had supposedly only replaced the rad and not the peripheral parts (ie. fan and motor) so the 1 yr warranty unfortunately didn't apply to those parts.

I'm SURE the 2nd overheating was a result of poor service and specifically on the day I did the inspection I bet that they fcuked things up on purpose.
 
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