Warranty question???
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From: Toronto, ON
Warranty question???
If I buy a car that is still under warranty, and have things like brakes, tune-ups, inspections, oil changes or repairs etc. done anywhere else besides infiniti/nissan dealer, does this void warranty? so if say something major went wrong would infiniti not pay to fix it because i had service done elsewhere?
This may seem like a dumb question but I'm coming from driving an old civic and this will be my first time buying a newer car like this, so to speak.
Thank you!
This may seem like a dumb question but I'm coming from driving an old civic and this will be my first time buying a newer car like this, so to speak.
Thank you!
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Registered User
Joined: Jan 2009
Posts: 11
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From: Toronto, ON
I've heard some good things on this forum about getting maintenance done at Simone Performance in Newmarket, I'm thinking they might be a good alternative instead of dealer. Would most agree?
Also wanted to say everyone has been very helpful so far on this forum nice to get specific questions answered by fellow Canadians. I look forward to showing off my new G here when I get it
Thanks.
Also wanted to say everyone has been very helpful so far on this forum nice to get specific questions answered by fellow Canadians. I look forward to showing off my new G here when I get it
Thanks.
If you wish to claim a warranty repair, you have to take it to an Infiniti Dealer to get it serviced.
Everyone here is correct, all other maintenance can be done elsewhere... just keep all the documentation, incase the dealer harasses you and asks you for proof.
I recently got my G, and I want to try to claim warranty on the driver's side seat rip... I just don't know which dealer to trust. Markham Infiniti is the closest dealer in my area, but being an ex Honda guy... I don't know anyone at any Infiniti dealer.
Can anyone provide any feedback or recommendations for Markham Infiniti, or any other Infiniti dealerships in the area? I looked at the other threads, and some of the reviews were old. Looking for some newer reviews... anyone?
pagz, you're correct... everyone on this forum is very helpful, active and very welcoming. I hope you find your G soon!
Everyone here is correct, all other maintenance can be done elsewhere... just keep all the documentation, incase the dealer harasses you and asks you for proof.
I recently got my G, and I want to try to claim warranty on the driver's side seat rip... I just don't know which dealer to trust. Markham Infiniti is the closest dealer in my area, but being an ex Honda guy... I don't know anyone at any Infiniti dealer.
Can anyone provide any feedback or recommendations for Markham Infiniti, or any other Infiniti dealerships in the area? I looked at the other threads, and some of the reviews were old. Looking for some newer reviews... anyone?
pagz, you're correct... everyone on this forum is very helpful, active and very welcoming. I hope you find your G soon!
My parent's old camry (97) was 4.5 years old, 96,000kms. car had a 5yr, 100,000 warranty. The engine blew due to a known toyota 'engine sludging' problem. the dealer refused to cover anything (even the tow) because we didn't have it serviced at a toyota dealership. my parents would normally bring it to their own mechanic for oil. they brought receipts, the last 2-3years worth, and Toyota's official response was:
We cannot warrant your car as the mechanic is not a trained and certified toyota technician and we cannot assure he did the oil changes properly, or used toyota certified oil and filter.
yes, they biitched to toyota canada, and got the run around. they ended up changing the motor for $2000 at their mechanic's shop, and traded it in for a new one. years later, toyota announced their engine sludge program, but you can only get paid if you did your engine replacement at toyota where they could do the "investigation".
DO YOUR OIL CHANGES AT THE DEALER, either Nissan or Infiniti. Things like brakes, tune-up etc can be done anywhere else.
^If all service was performed correctly and timely with receipts and documentation I can't understand why Toyota would not honour their warranty. Toyota certified tech? Toyota oil? Toyota filter? That's laughable unless there was some question about the first couple of years service without proof.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
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I guess I should be worried, as I change my oil myself, with Amsoil ASL 5w30 and an OE Nissan filter?
I know I do a better job than any grease monkey would at my local dealership, where bolts and filters are often over tightened, and not enough time is given for all of the old oil to drain out.
Kind of sucks, but I know how the story goes...
I know I do a better job than any grease monkey would at my local dealership, where bolts and filters are often over tightened, and not enough time is given for all of the old oil to drain out.
Kind of sucks, but I know how the story goes...
Joined: Jan 2004
Posts: 21,095
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From: Toronto, GTA north
^If all service was performed correctly and timely with receipts and documentation I can't understand why Toyota would not honour their warranty. Toyota certified tech? Toyota oil? Toyota filter? That's laughable unless there was some question about the first couple of years service without proof.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
Unless it's documented as a condition of warranty, it's BS that they would pull that.
I would absolutely have gone to court on that one.
FWIW, this also a reason why I do sample testing.
It's documented proof of the condition of the oil.
Joined: Jun 2002
Posts: 30,341
Likes: 9
From: Cambridge, Ont. Canada
^If all service was performed correctly and timely with receipts and documentation I can't understand why Toyota would not honour their warranty. Toyota certified tech? Toyota oil? Toyota filter? That's laughable unless there was some question about the first couple of years service without proof.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
That's a shame your parents were treated that way. After final refusal to honour their own warranty I would have been inclined to take them to small claims court.
That's the first I've heard of anyone being refused due to service at a 'foreign' location. That's absolutely unjust, very arguable, and even smells of scam.
If it were me, I'd be inclined to go after the other $2k. Especially in light of the subequent 'sludge' issue which, as I understand it, was proven to cause possible long term engine failure.
My brother had his '99 Solara at that time and was assured that he was well covered due to this issue.
C.
not 100% true...here's why:
My parent's old camry (97) was 4.5 years old, 96,000kms. car had a 5yr, 100,000 warranty. The engine blew due to a known toyota 'engine sludging' problem. the dealer refused to cover anything (even the tow) because we didn't have it serviced at a toyota dealership. my parents would normally bring it to their own mechanic for oil. they brought receipts, the last 2-3years worth, and Toyota's official response was:
We cannot warrant your car as the mechanic is not a trained and certified toyota technician and we cannot assure he did the oil changes properly, or used toyota certified oil and filter.
yes, they biitched to toyota canada, and got the run around. they ended up changing the motor for $2000 at their mechanic's shop, and traded it in for a new one. years later, toyota announced their engine sludge program, but you can only get paid if you did your engine replacement at toyota where they could do the "investigation".
DO YOUR OIL CHANGES AT THE DEALER, either Nissan or Infiniti. Things like brakes, tune-up etc can be done anywhere else.
My parent's old camry (97) was 4.5 years old, 96,000kms. car had a 5yr, 100,000 warranty. The engine blew due to a known toyota 'engine sludging' problem. the dealer refused to cover anything (even the tow) because we didn't have it serviced at a toyota dealership. my parents would normally bring it to their own mechanic for oil. they brought receipts, the last 2-3years worth, and Toyota's official response was:
We cannot warrant your car as the mechanic is not a trained and certified toyota technician and we cannot assure he did the oil changes properly, or used toyota certified oil and filter.
yes, they biitched to toyota canada, and got the run around. they ended up changing the motor for $2000 at their mechanic's shop, and traded it in for a new one. years later, toyota announced their engine sludge program, but you can only get paid if you did your engine replacement at toyota where they could do the "investigation".
DO YOUR OIL CHANGES AT THE DEALER, either Nissan or Infiniti. Things like brakes, tune-up etc can be done anywhere else.
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