I ordered some pads from them on a thursday 2 weeks ago and when i got home on friday the next day and checked the tracking # it said they were delivered.Well they sure werent delivered to my place as they were not left outside anywere.Luckily for me i have an older lady who lives one floor below me and for some reason she likes to go and get any package that comes and put it at the owners door.
I went down and asked her if she had seen any Fedex trucks and she said no and she was home all day.I email Greg at DI and explain the situation to him and he said he will look into it.Greg emailed me every day on the search for the missing package which i dont think was ever found.He said he would file a claim against Fedex and send me another package.....well i got it today and i wont soon forget the top notch customer service from Greg at DI.I know were im buying all my detailing supplies for now on.....unless they dont carry it.

Thanks Greg!

 

Agreed, they have AWESOME customer service and are very knowledgeable and helpful when selecting supplies!

 

Thanks for the kind words guys, always great to hear from our customers. If you see where we can further improve the experience with our company, I love hearing input as well!

 

Yea detailed image is FTW!! Answered all my question great prices fast shipping. No complaints here



(btw u never left me itrader Greg.. ) lol

 

DI, i'm wondering what your shipping policy etc is to canada. the reason I did not order from you is because I figured I would be charged duty and broker fees when crossing the border. Maybe if you could make that more clear (what shipping, duty, and customs fees are) that would be great and might compell me to order from you guys, i'm possibly in the market for a PC.

 

Nearly the exact same thing happened to me last month.
Fedex said it was delivered at a time when I was home. I didn't get anything.
I asked my neighbors to see if it may have been dropped off at the wrong address, nothing.
Contacted DI, and Greg contacted Fedex. Within 2 days, the package was at my door.
I'm very satisfied with the customer service at DI. Been shopping there for years, and they have my continued business and support.

Plus their daily/weekly/monthly specials are AWESOME!

 

itrader left... thanks again for your support

Unfortunately, we no longer ship internationally. You would have to ship to a friend in the states or use a freight forwarder to order from us. I apologize for the inconvenience.

Glad to hear you had your issue resolved promptly. We greatly appreciate your support over the years!

Let me know if there's anything you guys would like to see added to the site or other products you'd like to see us carry so we can make everyones experience even better!

George

 

Some Finish Kare products like FK425 would be sweet!

 

I too have nothing but great things to say about your professionalism and attention to detail when doing business.
Any chance you can stock more flavors of squash in the future?
I order from you guys and tried ordering the others from other websites, my CC company seems to think that they're not safe and won't allow me to order. Thanks.

 

I love Detailed Image. They're awesome to do business with, and for me, with regular shipping, if I order early enough, my stuff is delivered the next day!

Question for George, do you guys have lids for the 5 gallon buckets??

 

I only buy detailing supplies from DI, would not go anywhere else. THE. BEST.

 

Something we've been considering picking up. Thanks for the input.

Thanks for the kind words. Unfortunately, I think our Squash supplier only offers the one scent, but I'll look into it.

We don't stock the lids, but here's a link if you're looking for one:
http://www.usplastic.com/catalog/ite...1008&catid=686

Thank you for your support, always appreciated

Thanks everyone.

George