Originally Posted by Leonwho

Trust me, I've asked.
They told me they had to do it since it's warranty work, and they needed the old part.
They wouldn't give me the part, since it's under-warranty. They wanted me to PAY for it, if I was going to install it myself.
They make it seem like doing warranty work is painstaking labor, and I should be utterly grateful for it.




Just as Scott the joke of a service manager said, they're privately owned. Nissan Corporate can't do anything to them.
They just take the complaint, and move on.
So that's what he's hiding behind as an excuse for his bad customer service.

Originally Posted by Gilley

Aren't all sealerships privately owned? They still have franchise agreements they must abide by.

Originally Posted by ishiftinheels

Sorry to hear about your story, OP.



All dealerships are privately owned, I used to work at Orlando Infiniti which was also privately owned. It doesn't make a difference. I've been to all the corporate trainings, both service and sales get surveys. If you didn't get a survey for your last visit just put in a phone call. Lyndon is right, Infiniti is big on customer service... as sales and service consultants, our paychecks depended on it.



This.

Originally Posted by Tian

Also, leave a review in dealerrater.com and a google review.