Restocking fee? You guys never had it in. I shoulden have to pay for a part that takes two months and you still don't have it in stock and you guys never stated back order when you order from the web site. Also never stated that it is a special order.

>From: "Tony Nazzal" <tonyn@perfnissan.com>

>Subject: RE: Order Update
>Date: Fri, 17 Jun 2005 1416 -0700
>
>Hello.
>WE can cancel the order that is not a problem, however there is a 15%
>restocking fee on special order parts.
>If you do wish to cancel the order we will have to charge 15%.
>Please let me know.
>Thanks
>
>
>
>Posted At: Friday, June 17, 2005 11:04 AM
>Posted To: Internet Parts
>Conversation: Order Update
>Subject: RE: Order Update
>
>
>Please cancel my order. I like your company but it's just takeing way to
>long.
>
> >From: "Jeff Hess - Parts Manager" <parts@performancenissanparts.com>
>
> >
> >
> >Performance Nissan Parts
> >------------------------------------------------------
> >Order Number: 8329
> >Detailed Invoice:
>
> >Date Ordered: Monday 02 May, 2005
> >
> >The comments for your order are
> >
> >Hey Jason,
> >
> >The HKS exhaust is still currently backordered, we are waiting for
> >their arrival. Hopefully they will be here by the end of the month.
> >
> >Andy
> >
> >
> >
> >Your order has been updated to the following status.
> >
> >New status: Backorder
> >
> >Please reply to this email if you have any questions.
> >
> >
>
>
>
>

I can't believe they have the nerve to telling me about a restocking fee....Everything G35 has it in stock but you guys have me wait Three months....

 

Just call your credit card company and have them dispute it.

 

Technically since they never shipped it to you they shouldn't even have charged you; tell them your canceling and dispute the entire charge with the CC co. Tell the CC company you never received the product.

I found these small online businesses often like to play games with restocking fees on parts that are back ordered.

I try to avoid ordering anything that is backordered. One reg flag for me is if I order something and see the charge pop up on my credit card before I think it may have been shipped, I immediately call them and ask for the tracking number, if they can't guanantee it will be shipped that week I immediately cancel the order.

 

That's ridiculous. As the others have mentioned, dispute the charge with your cc company.

 

I can understand being upset. I've seen the Special Item and Re-stocking Fee note on a few items on their site, but it still isn't reflected on the HKS True Dual Ti Exhaust page. Given this fact, perhaps they'll reconsider the re-stocking fee. I'm sorry to hear that you've had a bad experience with them. But just as you feel it's important to vent about your bad customer service experience, I feel it's important to provide another POV on the company.

I have spent about $3000 with Performance Nissan in the past 6 months. Every time I deal with them I come away impressed with their customer service. One of the special order items is still on backorder (Nismo item), but I've received 3 UNSOLICITED order status/updates from Jeff about the item. He's been letting me know as they find things out... ...again, completely without a prompt from me.

I have another Nismo item on special order from another company and have yet to receive any status update from them beyond the initial order confirmation that said it might take just under 2 months. Not really complaining about that, as it seems to be the norm. But it does emphasize the great customer service I've received from Performance Nissan.

I've been too impressed by my dealings with them to simply not say anything regarding the customer service I've received. Not disputing your situation, just giving another opinion on their service. Hope you have better luck with them, or others, in the future.

In light of the service I've received, I hate to say that I'd probably push the issue with them. In this instance you're right, IMO, but only because the Special-Order Item notation does not appear on that product page.

 

They emailed me back and told me they will be no charge. That there also sorry for the incovenice. That was kool.

 

Good news - my experience with Performance Nissan's customer service has always been great. Sometimes it good to speak with someone directly.

 

Just speaking as someone from the industry, I've seen this exhaust backordered like crazy. I wouldn't blame performance for that. As far as refunds go, especially when you order imported parts, alot of shops won't let you cancel because once the part is ordered from Japan, it can't be cancelled. If we don't have something in stock, I do my best to give accurate delivery times. Sometimes things take up to 3-4 months because of the build time and shipping from Japan. It sucks but it's better to underpromise and overdeliver. Unfortunately, alot of shops will promise you impossible delivery times, in which case, they are in the wrong for misleading you.