Dealer blames mods and ME! PLEASE READ IMPORTANT TO ME!
#16
You could try to sue or at least threaten to, but that's just alot more hassle for you. I would just try another dealership, easy way out most of the time. Well that's exactly what I did, since not so long ago I was in EXACTLY your position. I was however sick of my local dealership by then anyways and ended up going to the FGC sponsor dealership about 2hrs away. I would have to say it was more than worth my time. Just hope theres another dealership not too far away from you, Good Luck!
#17
While this is true...
a few mods such as exhaust , intake, coil arent going to push the car over the specs of the V8 engine in the m45 (supposed to have the same tranny)
a few mods such as exhaust , intake, coil arent going to push the car over the specs of the V8 engine in the m45 (supposed to have the same tranny)
Originally Posted by GeeWillikers
This will be an unpopular opinion, but is a circumstance I've encountered in the past.
Car and drivetrain is engineered to handle specific horsepower and torque values.
Modifications increase these values.
Drivetrain breaks down due to increased horsepower & torque.
Modifications caused breakdown.
End of story.
Not always true but it is a legal position that the dealer can stand by if they choose to. In the case I was privy to, the dealer won.
Go to another dealer. Don't waste your time.
Car and drivetrain is engineered to handle specific horsepower and torque values.
Modifications increase these values.
Drivetrain breaks down due to increased horsepower & torque.
Modifications caused breakdown.
End of story.
Not always true but it is a legal position that the dealer can stand by if they choose to. In the case I was privy to, the dealer won.
Go to another dealer. Don't waste your time.
#18
#19
Papaz! I too have had bad service from Infiniti of Santa Monica! I would not waste your time there anymore. I suggest taking your vehicle to another Infiniti dealership in your area even if it is a small drive. I bought my G from them used and it had a few problems with it that I could not detect at the time of purchase. Anyhow, they would not correct the problems and RESISTED as much as humanly possible! I took my car to another dealership and they got me taken care of right away. If I were in your shoes I would call Infiniti customer service and have them document your experience. Enough poor service complaints will get them shut down.
-t3k
-t3k
#20
#21
If you've got a local consumer advocate or BBB, you should definitely let them know about the situation.
Down here they run this thing on the news called Action Line. You basically go on TV and tell your side. You'd be surprised how willing the businesses are to cooperate with you when they know that they are getting reamed on TV and that will affect their bottom line.
If that doesn't work, then it's legal action or another dealer.
Best of luck.
Down here they run this thing on the news called Action Line. You basically go on TV and tell your side. You'd be surprised how willing the businesses are to cooperate with you when they know that they are getting reamed on TV and that will affect their bottom line.
If that doesn't work, then it's legal action or another dealer.
Best of luck.
#22
awesome good to know that there shouldnt be much worry. Infiniti suckssss at santa monica. My dad is threatening to sue n $hit too if they mess w/ us some more. We will see what the engineer says. I would love to get these guys to shutup tho. Thanks alot guys appreciate the help. This should be interesting...were calling infiniti too to make sure it is well noted that the service sucks there. TWICE!
#23
WOW, all this talk about mods voiding warrenties makes me wery on putting mods on my car. i want to order a rogue short shifter, but this makes me think twice becasue the shifter can be related to grinds and transmission damage.
Also im have springs and a Y pipe on order, and now im scared to instll them when they come in. should i call my dealership and make sure there okay with this?
Also im have springs and a Y pipe on order, and now im scared to instll them when they come in. should i call my dealership and make sure there okay with this?
#24
#25
Originally Posted by MikeStarrG35
I am sorry to hear that, but you should point out to them that they have to prove you are causing the problem, or threaten to sue them. Sounds like my dealership. NEVER GO TO HERB CHAMBERS INFINITI (atleast for service)
-Mike
-Mike
Matt
#28
>Have you ever heard of shifting TOO FAST? apparently i need a full racing clutch for it to handle my fast shifts.
I think they are saying that you are entering the gates too quickly without
proper clutch disengagement and flywheel spindown which prematurely wears out
the syncro.
..but it's a new car..shouldn't grind.
I think they are saying that you are entering the gates too quickly without
proper clutch disengagement and flywheel spindown which prematurely wears out
the syncro.
..but it's a new car..shouldn't grind.
#29
Can someone explain to me why any dealer would want to not do warranty service? With 90%+ of the revenue of a car dealership coming from service, why would a dealer pass up a prime job like a tranny replacement? It's like a license to print money. I don't get it. But no matter what, you need a new stealer.
ta ta.
P
ta ta.
P
#30
I would contact Infiniti directly. Ultimately, the manufacturer decides what their position is, not the dealership. That being said, if Infiniti denies the warranty claim on the basis of the mods you have, I'd stop wasting time and take legal action. File the lawsuit. They will really need a strong case to win a case like this on that argument. While anything can happen in court, I'd say as long as you present the facts clearly, you're chances of winning are pretty good. But it's even more likely that their attorneys will not see it as cost effective to fight such a low cost(relative) and low probability case. This is a breach of contract case if they choose not to honor the warranty. Unless you are making an unreasonable argument or the repairs clearly are not covered in the warranty, I expect a judge and/or jury will frown on the large corporation. I really don't think it would ever get to that point though...