does he ever check email? or is he just ignoring mine?

placed an order for wheels, and paid 100% at the time of order. They were ordered June 20th, and it was supposed to take 4-6 weeks. Well...we are coming up on 9 weeks and still no wheels. I asked for an update last week, and got no responce. Asked again last night and still nothing.

I see they spend plenty of time on the board....so I know they are still around.

Is asking to be informed of the status of my wheel order to much to ask for? I wouldn't think it would be too big of deal...I mean you drop close to $3000.00 for something...you kinda like to know what's up.

I don't have a problem with the order taking longer than expected. I have a problem with feeling like since I have already paid I am not a priority customer or even a customer.

 

it goes without saying, and I'm sure you already did, but placing a phone call is always much better than emails/forum postings.

"Just because I am on the forums 24/7, I cannot expect someone else to be."

here's their number. they are out in arizona.
(520)628-3782
FAX: (520)628-3785
Hours: 10am - 530pm M-F

 

Tried twice...no answer. It's hard for me to call during the day...so I have to call after work...which they are probably closed.

If email is offered as a means of communications, it should be even an equal priority. He always got back with me very quickly when asking for prices. Just seems after I have paid for the order...service has dropped. I would also like to add...only posting in the forum because I see he spends time here, and I have got zero responce with email.

 

You guys should check out www.optionimports.com

they have online live help. got some parts from them this week...very nice and
quick service.

 

Jeepman...what kinda wheels did you order?...were they a custom set like DPE's?

 

ordered the SDMSL2.

Still no reply from James via email, this board, or his voicemail.

 

Be patient my young Jedi! Good things take time and they are very busy but you will be taken care of no doubt!

 

yeah...whatever. I've been patient, and this is complete BS. I just talked to Jline wheels. My wheels are complete, they are awaiting payment from Creative Auto....whom I have already paid!

No answer on the telephone, no replies to several emails...

I'd like to see how patient you'd be if you had $3000 floating around in never never land!

 

Was making a partial payment not an option? That's usually what I do. Half to order, and half on shipment.

 

Yep...it was. Obviously that would have been a better choice….however, with all the great feedback James gets here, I didn’t think there would be an issue.

 

Maybe I should start my own internet company..

 

I feel your pain man. I think Cactus' comment is out of line.

Creative is in the process of moving their shop to San Diego, CA. I know this isn't an excuse, but that's what is going on. Best time to get a hold of James is a phone call during business hours.

5206283782 office

 

If I'm outta line then I guess he was outta line for paying in full up front! Just trying to give a good vendor the benefit of the doubt!

 

No they're not! They already moved and are in SD.

 

If he's such a "good vendor" he doesn't need the benefit of the doubt. He needs 2 free minutes to call JeepMan and let him know the status of the wheels.