So pissed at my dealership!
#16
Nissan isn't going to pay the claim unless the panel is rusted through or there is some specific volunatary repair program in place for the exact issue. If the shop repairs the rust, they're doing at their own expense because Nissan is going to deny their claim because it doesn't qualify as part of rust through warranty.
#17
Using that logic ; every warranty claim thats done on a car is reimbursed by Infiniti Canada or USA to the dealership where the work is done.
The a-hole is just too lazy to ask the head office for the reimbursement so is denying the customer, in this case, the OP a warranty claim.
The dealership doesnt need to pay out of its pocket for a warranty claim.
And in case you missed it, their denial of this claim lost them a potential customer. Customer satisfaction goes a long way, not only for the customer but indirectly the company also.
Thats why this guy the OP mentioned is a douche.
The a-hole is just too lazy to ask the head office for the reimbursement so is denying the customer, in this case, the OP a warranty claim.
The dealership doesnt need to pay out of its pocket for a warranty claim.
And in case you missed it, their denial of this claim lost them a potential customer. Customer satisfaction goes a long way, not only for the customer but indirectly the company also.
Thats why this guy the OP mentioned is a douche.
#18
Many of the service advisors are @55 holes because they work off commission. No doing some things while doing other things under warranty will affect their commission. The good ones know that by treating you right you will most likely come back for something else and in the future will likely to trust them with other things.
#19
Yeah, I just picked my car up they only fixed the CD changer and I was like okay what ever that's fine, I'll figure it out and fix it myself, They fcking broke my dash finisher & shifter plate changing my CD changer!!! WTF, then I went back and told my usual service person about it and that i'd like to work with her or john instead of jeff because I didn't have a positive experience with him & when she asked jeff for the papers to order the parts he flipped out and was like "I don't understand why ur upset with me and acting this way" Ummmmm no **** i'm going to be upset u broke my car trying to fix it & pretended not to notice that the finsher is cracked while driving my car up to me!? wtf
#20
Yeah, I just picked my car up they only fixed the CD changer and I was like okay what ever that's fine, I'll figure it out and fix it myself, They fcking broke my dash finisher & shifter plate changing my CD changer!!! WTF, then I went back and told my usual service person about it and that i'd like to work with her or john instead of jeff because I didn't have a positive experience with him & when she asked jeff for the papers to order the parts he flipped out and was like "I don't understand why ur upset with me and acting this way" Ummmmm no **** i'm going to be upset u broke my car trying to fix it & pretended not to notice that the finsher is cracked while driving my car up to me!? wtf
for example my closer dealership (kearny mesa infiniti) scraped the hell out of my rear bumper, i took it back and they fixed it.
the other dealership i took it (riverside infiniti) scratched the hell out of my rim, sure the service advisor was like "you sure we did this? i mean your other rims are scratched" i was like "look at it... metal is coming off and the scratches arent horizontally but vertically and its in deep" they somewhat fixed it, but just a bunch of idiots working on our cars.
#21
#22
ahh ok i see. i hate when people do that.. like seriously.. they dont expect you to know anything, just drive off and STFU. but nope, im not like that, if i see something.. i will bitch at em. i mean they charge a premium fir their work.. so it should show.
#23
I drive to Beshoff in San Jose for anything. It's just not worth the hassle anywhere else. I know it will be done right and they'll baby my car. I just have to find the time to drive down there...lol
#25
#27
#28
That sucks about your issue Bro. That rust warranty thingy seems like a joke. It usually takes a while (years, depending on your location and such) for rust to eat through. It seems though that they would want to be proactive and do some sanding and a paint repair rather than a body panel replacement and paint repair.
I'm about done w/ my Nissan dealership to because of a similar situation. I'd been dealing with my usual service manager and writers for years, but had to take my Xterra in for a surging problem (would not throw codes) and delt w/ a new guy, who was nice, but straight up lied to me. They kept my X 2 days, ran 1/2 tank of gas (gave it back to me on empty) and could not find the problem. He admitted that something was wrong, but due to the fact that no codes were being tripped, they had NO WAY of determining the issue.
I had done some research on the clubxterra.org forum (which I've been a member for years) and all the guys told me to check the distributor for metal shavings from a bad bearing (that the rotor shaft rides on). Apparently it's a common problem w/ the 1st Gen Xterras w/ 100k miles or so. So, I called and talked to this joker and suggested that and he stated "Oh yeah, we already know about that and checked it. Your's is clean".
Long story short- they NEVER checked it, cause when I got it home (after it died on me several times), popped the dist. cap, rotor and dust cover off... There it was, metal chunks filled the bottome of the distributor. Took me 5 minutes to diagnose and $6.57 for a new bearing that I replaced myself.
Good Luck Brotha!
rob.g
I'm about done w/ my Nissan dealership to because of a similar situation. I'd been dealing with my usual service manager and writers for years, but had to take my Xterra in for a surging problem (would not throw codes) and delt w/ a new guy, who was nice, but straight up lied to me. They kept my X 2 days, ran 1/2 tank of gas (gave it back to me on empty) and could not find the problem. He admitted that something was wrong, but due to the fact that no codes were being tripped, they had NO WAY of determining the issue.
I had done some research on the clubxterra.org forum (which I've been a member for years) and all the guys told me to check the distributor for metal shavings from a bad bearing (that the rotor shaft rides on). Apparently it's a common problem w/ the 1st Gen Xterras w/ 100k miles or so. So, I called and talked to this joker and suggested that and he stated "Oh yeah, we already know about that and checked it. Your's is clean".
Long story short- they NEVER checked it, cause when I got it home (after it died on me several times), popped the dist. cap, rotor and dust cover off... There it was, metal chunks filled the bottome of the distributor. Took me 5 minutes to diagnose and $6.57 for a new bearing that I replaced myself.
Good Luck Brotha!
rob.g
#29
#30
He tries this crap every time I come in with a warranty repair, every single time until I prove him wrong and he is forced to fix the issue, if I drop my car off with someone else I'm in and out within 10 min with everything being fixed, with him it's a 45 min debate (this time I was so pissed I pointed out EVERYTHING that could possibly be wrong with the car and told him to fix it) and then he usually calls me like 3-4 days later saying I can pick the car up and I ask if he fixed everything and he says no so I argue on the phone for 45 min and then he fixes it, It's just such a hassle with this guy. I'm going to request to work with Annaliese or John only from now on.
Oh and since I'm under 25 I had my mom go with me to get a loaner and they always just hand me the keys and put the car under my mom's name (My insurance is under my name so I am covered.) This time he handed the keys to my mom and said "HE CAN NOT DRIVE THIS CAR"...yeah thanks dumbass for treating me like I'm 10...
Oh and since I'm under 25 I had my mom go with me to get a loaner and they always just hand me the keys and put the car under my mom's name (My insurance is under my name so I am covered.) This time he handed the keys to my mom and said "HE CAN NOT DRIVE THIS CAR"...yeah thanks dumbass for treating me like I'm 10...