Performancenissanparts.com
#17
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#20
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Got 3 letters, one was cancelled...one I cancelled...last one is my visa check card....havent cancelled as I use the damn thing everyday and cant imagine not having it in my wallet....not sure what to do...maybe just take out like $100 cash to live off for 2-3 days until a new card is sent out??
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
#21
#22
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Originally Posted by pdjafari
Got 3 letters, one was cancelled...one I cancelled...last one is my visa check card....havent cancelled as I use the damn thing everyday and cant imagine not having it in my wallet....not sure what to do...maybe just take out like $100 cash to live off for 2-3 days until a new card is sent out??
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
#23
Originally Posted by pdjafari
Got 3 letters, one was cancelled...one I cancelled...last one is my visa check card....havent cancelled as I use the damn thing everyday and cant imagine not having it in my wallet....not sure what to do...maybe just take out like $100 cash to live off for 2-3 days until a new card is sent out??
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
I've ordered from them like 5-7x in the past, but never again...this is ridiculous...
They are going to have to do something special to gain our business back. they did a poor job of informing us which equates to them not caring much about customer care.
Last edited by rupdog326; 04-18-2006 at 09:28 PM.
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Ok, I'm speaking out of turn here but I just got off the phone with Andy and
1.) They had to send letters out instead of emails or calls due to legalities 2.) They are VERY aware of how damaging this has been to their buisness and are overwhelmed with the implications of this 3.) there will be discount to customers due to this incovienence. I was about to cancel my order but since I work in the industry (IT) and Andy was very sincere in his apology I do understand their situation and with what they are presently implimenting, I'm giving them another shot
1.) They had to send letters out instead of emails or calls due to legalities 2.) They are VERY aware of how damaging this has been to their buisness and are overwhelmed with the implications of this 3.) there will be discount to customers due to this incovienence. I was about to cancel my order but since I work in the industry (IT) and Andy was very sincere in his apology I do understand their situation and with what they are presently implimenting, I'm giving them another shot
#27
Originally Posted by k_hojnacki
Ok, I'm speaking out of turn here but I just got off the phone with Andy and
1.) They had to send letters out instead of emails or calls due to legalities 2.) They are VERY aware of how damaging this has been to their buisness and are overwhelmed with the implications of this 3.) there will be discount to customers due to this incovienence. I was about to cancel my order but since I work in the industry (IT) and Andy was very sincere in his apology I do understand their situation and with what they are presently implimenting, I'm giving them another shot
1.) They had to send letters out instead of emails or calls due to legalities 2.) They are VERY aware of how damaging this has been to their buisness and are overwhelmed with the implications of this 3.) there will be discount to customers due to this incovienence. I was about to cancel my order but since I work in the industry (IT) and Andy was very sincere in his apology I do understand their situation and with what they are presently implimenting, I'm giving them another shot
#28
Originally Posted by OhMyG...35
Got the letter Monday also! Yeah I'm thinking major inconvenience for everyone...........discounts for everyone???????????
Performance Nissan Website Status
Until our new website is operational, our phone order customers (using codeword CYBER ATTACK) will receive special discount pricing as an inducement to continue purchasing parts from us while our website is being reconstructed. Please call (866)211-7389 for further details, questions or orders.
#29
#30
I can tell you I will never do buisiness with them again.
Fraud and theft has always been a reality and will only continue to increase because stealing is getting easier and law enforcement has not caught up.
It's a fact of life and get over it. What is so bad about this situation that you would never do business with them again? So it takes 2 minutes on an automated line to request a new CC card, big deal. So it takes 10 days to get the new card, big deal? If this puts you in a financial bind then you shouldn't be buying things on credit to begin with anyways.
The bottom line is that most CC's today don't hold you liable for fraudulent charges. Anyone using a DC for anything other than ATM or self service over the counter transactions (where you have full control over the processing) is naive and taking unecessary risks. True, most banks don't hold you liable when you use a DC too, but now you've put your bank account at direct risk and recovering funds will take time.
PNP's response was very proper under the circumstances. Their data was hacked around April 12 or 13, and I received the letter on the East Coast on the 17th. What more can one ask for? Unless someone can show PNP was remiss or negligent in securing their data, then back off.
I can't believe how unreasonable so many people on this board are (same thing with many dealer and factory customer service complaints). Many need to take a breath and try to see things from the other person's point of view.