Dealer won't apply CC TSB unless CC actually has a problem
NUCLEI-G
Joined: Dec 2006
Posts: 268
Likes: 0
Originally Posted by Lemodular
help me decipher this line form the CC TSB:
JNKBV61 E (*) 7M 728124 / 03-Jul-2007 (without Intelligent Cruise Control)
my vin is less than the "728124," so would I qualify for this TSB?
JNKBV61 E (*) 7M 728124 / 03-Jul-2007 (without Intelligent Cruise Control)
my vin is less than the "728124," so would I qualify for this TSB?
8006626200
Registered User
Joined: May 2007
Posts: 74
Likes: 0
From: Sonoran Desert
I do not mean to be too gloomy but it is realistic for some dealers to not want to spend their time "fixing" something because a customer thinks there may be a problem or the customer has read somewhere that it might make their car feel better.
If you go the service guys with a downloaded copy of the TSB and explain that your car has a tendency to "surge" and you request them to use the fix provided by Infiniti.. expect to get it done. The worksheet will describe this job having been done, at no charge to you.
If they object, simply insist that they advise you, in writing that they refuse to perform the warranty work and why. If they remain reluctant to do this, go to another dealership with the different approach outlined earlier. Meanwhile, send a copy of the written refusal from the first dealer, to Infiniti.
If you go the service guys with a downloaded copy of the TSB and explain that your car has a tendency to "surge" and you request them to use the fix provided by Infiniti.. expect to get it done. The worksheet will describe this job having been done, at no charge to you.
If they object, simply insist that they advise you, in writing that they refuse to perform the warranty work and why. If they remain reluctant to do this, go to another dealership with the different approach outlined earlier. Meanwhile, send a copy of the written refusal from the first dealer, to Infiniti.
NUCLEI-G
Joined: Dec 2006
Posts: 268
Likes: 0
Originally Posted by sunmind
I do not mean to be too gloomy but it is realistic for some dealers to not want to spend their time "fixing" something because a customer thinks there may be a problem or the customer has read somewhere that it might make their car feel better.
If you go the service guys with a downloaded copy of the TSB and explain that your car has a tendency to "surge" and you request them to use the fix provided by Infiniti.. expect to get it done. The worksheet will describe this job having been done, at no charge to you.
If they object, simply insist that they advise you, in writing that they refuse to perform the warranty work and why. If they remain reluctant to do this, go to another dealership with the different approach outlined earlier. Meanwhile, send a copy of the written refusal from the first dealer, to Infiniti.
If you go the service guys with a downloaded copy of the TSB and explain that your car has a tendency to "surge" and you request them to use the fix provided by Infiniti.. expect to get it done. The worksheet will describe this job having been done, at no charge to you.
If they object, simply insist that they advise you, in writing that they refuse to perform the warranty work and why. If they remain reluctant to do this, go to another dealership with the different approach outlined earlier. Meanwhile, send a copy of the written refusal from the first dealer, to Infiniti.
Which dealership do you work at? Thanks for the Input.
Registered User
Joined: Aug 2007
Posts: 15
Likes: 0
I believe the dealer in my case... My build date is July /07. My VIN is within a hundred or so WITHIN the TSB affected pool. The full text of the TSB (the tech instruction set) says:
1: If the VIN is within scope and customer complains of CC surge, update ECM.
2: Once hooked up, if the existing part#/ECM ver is blank on the computer, no flash is available. I was speaking with the tech foreman who gave me a copy of the full TSB and my data.
1: If the VIN is within scope and customer complains of CC surge, update ECM.
2: Once hooked up, if the existing part#/ECM ver is blank on the computer, no flash is available. I was speaking with the tech foreman who gave me a copy of the full TSB and my data.
Registered User
Joined: Jul 2007
Posts: 19
Likes: 0
From: Oakville, Canada
I believe the dealer in my case... My build date is July /07. My VIN is within a hundred or so WITHIN the TSB affected pool. The full text of the TSB (the tech instruction set) says:
1: If the VIN is within scope and customer complains of CC surge, update ECM.
2: Once hooked up, if the existing part#/ECM ver is blank on the computer, no flash is available. I was speaking with the tech foreman who gave me a copy of the full TSB and my data.
__________________________________________________ ___________
Same thing for me....no flash available. The tech printed the step by step docs to show me he was unable to the reprogram.
Nick
1: If the VIN is within scope and customer complains of CC surge, update ECM.
2: Once hooked up, if the existing part#/ECM ver is blank on the computer, no flash is available. I was speaking with the tech foreman who gave me a copy of the full TSB and my data.
__________________________________________________ ___________
Same thing for me....no flash available. The tech printed the step by step docs to show me he was unable to the reprogram.
Nick
Last edited by Nick 99; Nov 9, 2007 at 06:41 PM.
Joined: Feb 2007
Posts: 665
Likes: 0
From: Bay Area, CA
Okay...good news and bad news for me. I dropped my car off at 7am and didn't get a call from the dealer even though it was already 3pm. Besides the CC TSB, I wanted an oil change and a couple other things. It really shouldn't have taken a whole day.
Anyway, I just head over to the dealer and see my car in the service bay with a laptop hooked up. Apparently, they were doing the CC TSB!! YAY!! So the service advisor says 30more min. I wait 30 more min and then the service advisor tells me that they have a problem. He shows me the tech instructions (that includes the various computer screen shots) and says that the update program froze on step 26 of 30 or something like that (the progress bar on the screen hasn't moved for half an hour). ARRRGGGHHHH!!!!! Also, they can't call Infiniti technical support since it's already 4pm PST. Also they don't want to disconnect the cable/restart the program for fear the ECU will get messed up.
So this is means I get to drive their loaner base 07' G sedan for the whole wknd. At least they told me don't worry about the gas and that I don't have to re-fuel when I return it. I think I should drive and flog the loaner all I can this wknd. =P
I just hope they don't return my car to me on Monday with the original ECU program. Geez, definitely not a good experience for this first visit at this particular dealership.
Anyway, I just head over to the dealer and see my car in the service bay with a laptop hooked up. Apparently, they were doing the CC TSB!! YAY!! So the service advisor says 30more min. I wait 30 more min and then the service advisor tells me that they have a problem. He shows me the tech instructions (that includes the various computer screen shots) and says that the update program froze on step 26 of 30 or something like that (the progress bar on the screen hasn't moved for half an hour). ARRRGGGHHHH!!!!! Also, they can't call Infiniti technical support since it's already 4pm PST. Also they don't want to disconnect the cable/restart the program for fear the ECU will get messed up.
So this is means I get to drive their loaner base 07' G sedan for the whole wknd. At least they told me don't worry about the gas and that I don't have to re-fuel when I return it. I think I should drive and flog the loaner all I can this wknd. =P
I just hope they don't return my car to me on Monday with the original ECU program. Geez, definitely not a good experience for this first visit at this particular dealership.
Last edited by CalsonicVQ; Nov 9, 2007 at 08:41 PM.
Registered User
Joined: Sep 2007
Posts: 1,225
Likes: 4
If you live in flat land (like me), use a bridge or on ramp and that's enough to feel the surge.
My dealer just took my word for it that I had the surge.
The TSB doesn't require VERIFICATION. It only requires that you SAY you have the surge.
So, why would the original poster say they DON'T have the problem? DOH!
My dealer just took my word for it that I had the surge.
The TSB doesn't require VERIFICATION. It only requires that you SAY you have the surge.
So, why would the original poster say they DON'T have the problem? DOH!
Registered User
Joined: Jul 2007
Posts: 19
Likes: 0
From: Oakville, Canada
If you live in flat land (like me), use a bridge or on ramp and that's enough to feel the surge.
My dealer just took my word for it that I had the surge.
The TSB doesn't require VERIFICATION. It only requires that you SAY you have the surge.
So, why would the original poster say they DON'T have the problem? DOH!
__________________________________________________ _____________
The TSB requires VIN/part #, if the # does not apply then there is no reprogram.
My dealer just took my word for it that I had the surge.
The TSB doesn't require VERIFICATION. It only requires that you SAY you have the surge.
So, why would the original poster say they DON'T have the problem? DOH!
__________________________________________________ _____________
The TSB requires VIN/part #, if the # does not apply then there is no reprogram.
Originally Posted by blindS!de
+1 to what everyone said... I had to lie about the surge just so they would do something, they told me that only if the customer felt the problem or recall then they would fix it so lie lie and lie some more...
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