I had TSBs ITB09-037b (brake judder) and ITB07-034c (door weather strip) done to my G. They also did something for the passenger airbag sensor. I didn't ask for it but I happened to notice it on the work order when I was in for my FREE lifetime oil change. I'm sure is was a warranty item.

I always speak directly to Scott Bertrand, Service Advisor. Kathy and Judy are equally helpful.
He's not a push over by any means but he's very reasonable. You just have to remember to always approach dealerships calmly and politely if that's the type of response you are looking for in return.

I also had my chipped front grill replaced in Guelph (no TSB) and so did GEE35FX when he had his 07G35X.
Scott denied my initial request to replace my grill but he did say he would look at it again following the winter. The next time he saw it, it was clearly worse, and he agreed to change it. He took one off of a new car on the lot so he could change it right away.

 

I had similar experince. However 2 of my grill were crap in less then 10000km. Second one they were hesitating so I just told them not to worry and bought a midnight grill.

My brake was crap at 30k they only agreed with I pay half they pay half. 15k later it is crap again. Not even sure if it is worth to go there to get it fixed since it wwill be ****ty again in a year. Might as well just get an aftermarket one and call it a day. Will see I will go and see them around xmas. I mostly deal with Mike and Judy. They both friendly and knowledgable.

 

They did my brakes at about 28000km, Sept 3 2009 and they have been smooth since. I'm now at 52500km.
I have Plasti-Dip on my new grill.... just to protect it of course

 

^that looks great Paul

Plasti-dip sure is popular these days.

 

looks nice and clean. Wait till the snow comes and leaves that white salt deposit on the car. LOL

 

This is where the plastic connector holding the filler cap attached to your car came off. Very minor, but still good to have it done while warranty still active...

 

haha...you dont know me very well. There will be no salt depositing on my G. Plus, they dont salt the roads in our region

 

The ride is much smoother now. Seems a bit hesitant at first, but i one night i drove it like a maniac, very agressive and it seems to adjust to your driving habits.. For me the start was killing me before the ECU flash..it felt like riding a kangaroo . Now the start is MUCH better. Again, you'll find people that loved that I'd say if you don't absolutely hate it, don't do it. One other thing i noticed and i found other people having issues with is, after this update, the RPM drops to 600,500 maybe when idling, and that doesn't happen all the time.

 

The woman i purchased the car from was from Guelph and she took her car there with excellent results. Guelph seems to be getting all the best reviews C'omon Oakville, you can do it!

 

Glad to hear that it worked out for you.

 

I've had the same "treatment" with my other car - US Pathfinder. If you open a case with the corporate office, i'm sure things will start moving.

 

Lucky you. LOL

 

Funny thing is I did open a case with the corporate office and they too didn't want to acknowledge the TSB's as they are released by the National Highway Safety Transportation in the U.S. The guy I spoke to was a really p*ick!

I've got my car booked in with the Oakville dealership and have printed off the TSB's. The guy told me on the phone they would look at them but that if the brake pads were too worn out, they wouldn't replace the pads for free.

How would you respond to that? Do you offer to pay just for the brake pad parts but not the labour or any other work involved in the repair?

Thanks

 

I agree, the service folks have been great with me also at Guelph. Of course, it definitely helps when I have bought 3 Infinitis from them. Usually I deal with Judy or Mike at the Service Desk, but I have also had good service by Scott.
Heck they have offered to come to Kincardine to pick up my vehicle for Warranty work and drop off a Loaner while mine was being fixed and that's 135 kms away.

Paul that grille looks great, and you always keep your car immaculate.

 

That's a bit of a grey area. Depending on the km's on the car, when and if you changed the pads last, if the TSB is the brake judder, they might just say it's due to worn pads. I'd say just make sure they know you have an open case with corporate and get whatever you can get. When i took mine in, they said i had aftermarket pads and they can't fix that, though they acknwoledged not the pads being the issue, but the rotors. They offered to fix them for $350 or something like that. The alternative would be if you have the time to try the Guelph dealership. Seems a lot of people are happy with Guelph.